Customer Service Sales

David Kirk

Managnent / Sales Manager / Site Supervisor

Cheyenne, WY 82001

************@*****.*** - 307-***-****

Manager Duties/ Customer Service/ Lead in any Job/ Sales Manager/ managment. Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Manager

Rent A Center - Cheyenne, WY - October 2014 to June 2017 Responsibilities.(Sales) Responsible for BOR and Revenue growth. Greet and assist customers on the sales floor. Obtaining new rental orders on sales floor and over the phone. Complete rental agreements as required. Prospect for new business by telemarketing and distributing printed materials. Keep coworkers informed of promotions and products. (Store Supervision) Assist Store Manager with training and managing all coworkers. Assisting coworkers to specific duties and assist with work schedule assignments. Assist in managing daily operations when necessary. Assist Store Manager in making weekly schedules. Cash handling with prompt trips to the bank with daily deposits. Money Drops in safe. In store and over the phone cash and debit/credit card payments.(Showroom and Backroom areas) Keep showroom and backroom clean, neat and organized, including vacuuming, dusting, handling of cleaning materials. Also refurbishment of returned previously rented products. Keeping all price tags updated and within parameters of company price matrix. In store put up and/ or take down of signs as per new promotion or event. (Account Management) Maintaining accurate records of customer account activity, to include current and past due accounts. Also in reference to past due accounts, communicating in-person and via phone with customers in committing to on time payments. Proper shipping and receiving of all product with paperwork. Completing idle store, serviced and not rent ready inventory scan finalization. (Deliveries and Pick-ups) Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworker and merchandise. Assist in delivering, installing, setting up or picking up merchandise into or out of customer homes and/or businesses. Completing service calls in a timely manner. Having incomparable customer relations and skills. Constantly being recognized for my performance. Process Server

Process Servers of Wyoming - Casper, WY - February 2013 to October 2014 Responsibilities

Position - Process Server: Sub-contracted to routinely monitor and delivery client requested court mandated documents. Required to use (special techniques) to derive defendants and reveal vital information for client records. Other duties include signing on finalization of completed documents to later be notarized. In vehicle inspection for lead info of defendants to identify personal details to update official documents. Working with management to bring proper documents to court for official ruling from appointed judge. Dealing with very sensitive material and situations with to resolve any and all matters. Working alone was a required objective of my job. Working long hours and had my own schedule to better suit the wants of my management to work on cases as needed.

Accomplishments

Almost a double first month bonus at company...

Skills Used

-(special technique) to derive defendants and reveal vital information for client records.

- In vehicle scope waiting for defendants up to 6+ hours to be served. Site Supervisor

A.R.S. Fire & Flood Solutions - Casper, WY - August 2011 to February 2013 Responsibilities

Arrival at the Office/Shop everyday prompt. Position – Site Supervisor: (Certified Mitigation Specialist)Of Fire, Water, And Mold: On call 24-7 for emergency water losses in homes, and businesses. Duties include: Over seeing a crew of at least 5 to 10 people. Instructing, teaching, guiding that particular job’s crew and presenting their daily duties. Arrival on most jobs to scope all the issues at hand. Review with customer as to what work would be performed. Documents and paperwork by customer must be finalized and reviewed. Dozens of photos of the home or business must be taken. Photos showing all rooms, and inside contents before work on structure could begin of affected areas. Movement of customer contents, their preference to stop further damage. Extraction of water from the source threw truck mounted extraction device. Deconstruction of most effected building materials. Proper placement and use of drying equipment. Monitor jobs every 24 hours for accurate drying conditions. (Use of Thermo hygrometers, moisture sensor, Dehumidifiers, Industrial blowers and other “trade” equipment, Sketch paper to accurately pencil and draw the properties of structure. Quite knowledgeable in a variety of advanced mitigation specialties. Such as Mold, Fire, Water damaged building, homes, structures. Proper Personal Protective Equipment (PPE) at every job no matter the conditions. Containment Zones set up.(example) Fire damaged materials had to have proper disposal. (example) Water and Mold damage had use of authorized tools and equipment to complete and effectively stop further damage of customer property. All types of truck and or trailer operation. Driving, loading, and Managing experience. Accomplishments Certified Water Mitigation Specialist Skills Used over seeing of new or hired hands on my jobs. From Proper P.P.E. procedures. To Removal of affected materials to equipment placement. Everything one needed to know to become a great technician for the company. Cash controls, receiving product and maintenance. Site Supervisor

Accomplishments

Certified Water Mitigation Specialist

Skills Used

Over seeing of new or hired hands on my jobs. From Proper P.P.E. procedures. To Removal of affected materials to equipment placement. Everything one needed to know to become a great tech. for the company. ect..

Shop hand/Machine operator

V&M Tube Alloy - Casper, WY - January 2010 to August 2011 Driven forklifts to yards, acquiring proper materials (thread caps, couplings) for finishing product. Moved product into building with necessary equipment needed. Numbered and saw cut products, training to run different CNC machines. Gage to specifications per M.O. requirement. Dope, cap, stencil, and stamp product. In charge of training new employees.

Supervisor: Trey 307-***-****

Laborer

Weathergaurd roofing and remodling - Casper, WY - February 2009 to November 2010 Position - laborer: Prep job site, moved product to proper locations, assisted other employees with applying products with proper tools. Apply metal and permfelt products for roof needs. Deconstruction of roofing materials using proper tools, and clean up on job sight. Supervisor: Cory Fox

Attendent

Sunset Car & Truck Wash - Bar Nunn, WY - June 2009 to January 2010 Position - Maintenance: Make sure all machines ran properly, fill all products, and chemical levels were at proper level change as needed. On sight clean up, such as mud, grease, other debris. Maintained doors and machines as needed. Handled cash and fixed computer errors. Supervisor: Jason Fox 307-***-****

Customer Service Representative

B.P. Gas Station - January 2008 to December 2009

Cash controls ( counting money in cash drawers, drops, EOS drops). Prepare daily reports. Operate price scanner. Dispense Lottery. Up-sale. Collect and dispose of trash. Verify age of customers purchasing alcohol or cigarettes. Answering questions and providing directions if needed. Activating fuel pumps. Prepared food and dating, including deli sandwiches, pizza, hotdogs, pretzels. etc... receiving product to be stocked as needed in store and occasional maintenance. Liquor sales. Cleaning on inside store including bathrooms. And outside including parking lot pick ups. Call police to report suspicious activity in and around gas station. Foundation Solution Specialist

RamJack of Ohio - Eastlake, OH - July 2005 to December 2008 Certified as a Foundation Solution Specialist. Lead Supervisor of every site. Using Custom Engineered Solutions. Having 3+ years experience in the field of Advanced Equipment Operations (New construction

- Utility - Helical Pile - Driven Pile - Seawall-) Code Compliance, OSHA Trained, Commercial Driving, and Management experience, proper PPE specialization. Using thermoplastic coating piers. Directing employees to load and unload proper tools and or product for each particular job. Using heavy advanced equipment, and techniques to lifting structures to proper stability. Adapting to all type of job situations we may have encountered. Used proper heavy tools to chip, dismantle foundations to install products and on site cleanup. Customer Satisfaction in all areas of Pier installations exp.( Single family homes, Multi-unit housing, Historic buildings, Large commercial structures).

EDUCATION

Mentor High School - Mentor, OH

June 2004

SKILLS

Manager Duties/ Customer Service. Sales Manager. Account Management. Sales, Cash Handling, Shipping and Receiving. Inventory. Over the phone and Web telemarketing. Computer Integration. Collections. Construction. Roofing siding. Sous Chef. Mitigation work. Oil Field work prep. Wielding. Foundation Solutions. Authorized to work in the US for any employer (5 years)

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