Customer Service Accounts Receivable

Gina Newton

Montclair Ca ***** 909-***-**** ************@*****.***

Experience

Accounts Receivable & Collections – Processing average 200 – 300 invoices for large scale manufacturing company daily

Customer Service

Accounts Payable & check processing

Calculating figures such as discounts, percentage allocations and credits

Researched and resolved billing and invoicing discrepancies

Payment processing via lockbox, wire transfers and credit cards

Professional correspondence with customers both verbal and written

Setting up customer terms and credit limits, running credit rating reports for new customers

Management of customer accounts and administering credit holds

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building.

Created weekly and monthly reports.

Liaised directly with customers to meet needs and maintain satisfaction.

Updated information in computer system as necessary

Organized billing and invoice data

Set up /updated customer accounts

Reviewed files to check for complete and accurate information.

Managed quality communication, customer support and product representation for each client.

Guaranteed positive customer experiences and resolved all customer complaints.

15+ years of office experience.

Experience working with the moving and storage industry, reviewing bills of lading, booking local moves, managing accounts, assisting local and over the road drivers

Assisted with posting of payroll timecards and information

Managed reception desk, answering visitor enquiries about the company, products and service. Directing visitors to their destination, sorting incoming/outgoing mail

Education

Business Administration/Logistics Management – Degree in Progress

Riverside City College, Norco Ca

Skills & Abilities

Microsoft Office

SAP

Epicor

Sage X3

Quickbooks

Data Entry alpha numeric 8571 kph

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