Manager Project

ROBERT MARLOW

Hazel Crest, IL 773-***-****

******.******@***.*** www.linkedin.com/in/Robert-L-Marlow

TECHNICAL PROFESSIONAL SERVICES

Meet & Exceed all Contractual Service-Level Agreements & Commitments

Can adapt easily to change. Flexible, reliable, and proficient at multitasking. Follow-up on problems, from initiation to conclusion, ensuring full resolution and client satisfaction. Possesses keen leadership skills; diplomatic, calm and professional. Team player; defuse tensions when patience sometimes runs thin with others. Areas of expertise include:

Training

Technical Writing

Application Release

Disaster Recovery

Audits

Problem Management

Change Implementation

Outage Management

TECHNICAL SKILLS

Languages: JCL, HSM, IMF, MVS, RACF, RMF, SMS, PROCS

Platforms: CA7 & ESP (batch job schedulers), AOTS ( BMC Remedy), ESP Workstation, Mainframe

(MVS z/OS)

Application: CICS, IMS

Databases: DB2, LOADLIBS, OPGMLIBS

Tools: CCF, NETVIEW, NMC, OMEGAVIEW, SWISS, TSO & VANTIVE, CHANGEMAN, STAR’s & APLUS (used to move components from staging to production libraries); Change & Problem Management tools, NDM, FTP, Connect Direct.

PROFESSIONAL EXPERIENCE

02/17 - Present ( FED - EX ) Bedford Park IL

Load Trainer

• Work and Train new employees how to safely load trailers for customer packages.

04/13 - 12/16 (IBM - INTERNATIONAL BUSINESS MACHINES) Chicago, IL

SR Systems Analyst

• Scheduled updates for application batch cycles, and major releases, including weekend maintenance.

• Handle Disaster Recovery exercises testing, installed component updates for JCL, PROCS, Control Cards.

• Assisted with daily batch processing, training, and trouble shooting.

Provided and coordinated detailed training sessions for new cS EPAS Brazil team members, transferring essential knowledge for successful implementation.

12/10 - 04/13 IBM CHICAGO, IL

Systems Analyst

Established scheduling code to automate application shutdown and start-up within scheduled maintenance window, which eliminated process of human intervention.

Assisted with move of AT&T Southern New England Telephone Company (SNET) divestiture to Frontier Communications Corporation, facilitating $2B-deal.

Executed automation coding for Data Product & Service System (DPSS) CICS region to perform cold-start on day after last business day of month, which helped remove human error.

Supported AT&T top mission / critical applications while on Network Services (NSS) Team, implementing all scheduled updates and releases without any negative impact to clients.

Exceeded AT&T Service Level Agreements (SLAs) each year, which resulted in renewal of contract for IBM to continue running mainframe data center.

01/10 - 12/10 IBM CHICAGO, IL

Project Manager

Oversaw co-location project to merge 3 departments into 1, saving AT&T $1.5M in real-estate cost.

Worked as change Analyst for our team, (OCC) Operations Control Center. Attended weekly Change

review meetings to review upcoming changes that would affect our group, reported changes to the team

along with the Operations managers.

• Worked with MLS ( Multiple Listing Systems ) to obtain info on specific property, taxes, and comp’s.

• Used RETS to obtain current and up to date info on listing and/or changes.

12/07 - 01/10 IBM CHICAGO, IL

Tier2 Support

Described as a team player, share information with others, flexible scheduled when needed to accommodate special projects, application releases, covering for vacation or unexpected staff shortage, etc. Worked as a liaison between Tier1 support, Application support, and the operating systems. Trouble shoot and resolve production issues with the application, and/or the operating systems.

Prior Experience Includes: AMERITECH, Senior Implementation Manager, TIME WARNER, INC., Operations Supervisor

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