Consultant - Human Resources

Eric Saunders

Gaithersburg, MD *****

301-***-**** • **********@*****.***

Technical Support/Functional Tester

Experienced professional with proven success as consultant and on-staff expert in telecommunications environments. Strong ability to manage projects from concept to completion ensuring on-time, on-budget, and on-target delivery. Expertise in developing and implementing processes and procedures that enhance business efficiencies. Expertise in gathering requirements and integrating systems.

Core Competencies:

Technical Support/Help Desk

Systems Launch / Implementation

Database Manipulation and Mining

Client Relationship Management

PeopleSoft, SQL, Cognos

User Acceptance Testing

Quality Assurance and Control

Project Metrics/Reporting

Problem Resolution / Troubleshooting

User Training/Documentation

Tier II Support

Agile Methodologies

Professional Experience

Verizon, Silver Spring, MD

HRIS – Production Support, 2008-2017

Provide production support to users for PeopleSoft 8.9 and 9.1 platforms. Receive incoming trouble tickets, Review the issues with the user, categorize for priority, log these user issues into a QC database (JIRA, IBM Quality Control Center). Work with developers for escalated tickets, retest defect resolutions in user acceptance environment before moving to production. I also wrote test scripts and performed data gathering for User Acceptance Testing projects as well as participated in testing as well. Investigate and resolve software problems. Handle executive escalations.

Key Achievements:

Decreased user-reported systems issues through the education of users on human resources processes and system functionality.

Served as primary expert providing second-tier support to reduce number of escalations and educate team members on resolutions to lower second-tier escalations and fellow team members in general.

Recruiter, 1999-2008

Lead a team of eight recruiters dispersed throughout the Verizon footprint. Sourced candidates technical and associate positions. Interviewed and educated applicants. Negotiated offers between candidates and hiring managers. Used Gap Analysis and sourcing techniques. Facilitated weekly calls with clients to update recruitment effort status and manage client expectations. Partnered with vendors to implement pre-employment testing. Compiled and distributed weekly recruiting metrics. Conducted annual and bi-annual performance reviews.

Key Achievements:

Promoted to Supervisor of an eight-member team in 2006.

Chosen to participate in an inaugural Human Resources Rotation Development Program

Reduction of cycle time to fill (CTTF) metrics by employing a combination of online and grass roots recruiting/sourcing methods.

Reductions of employee churn by partnering with Hiring Managers at recruitment events (Open Houses, Job Fairs) in order to give applicants realistic job previews.

Education and Credentials

Bachelor of Science in Information Systems Management

University of Maryland Baltimore County, Baltimore, MD

Certifications

Information Assurance, University of Maryland, College Park

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