Engineer Active Directory

RONNIE JARMON

**** **** **** ***., ************ Indiana, 46410 312-***-**** *******@*****.***

Detail oriented and accomplished IT professional with over 20 years of diverse experience in the areas of Server Administration, Server Configuration, End User Support, Computer Configuration, System Engineering and Application Support. Obtained extensive experience Administrating, Supporting, and Troubleshooting problems on both Servers and Desktop PC’s. Possessing exceptional people skills, comfortable working with all levels of personal. An Analytical problem solver that is able to work well both independently as well as a member of a team

DESKTOP / SUPPORT ENGINEER

SUMMARY OF QUALIFICATIONS

Extensive Knowledge installing and troubleshooting issues with PC hardware and software, including Windows 7, XP, MS Word, MS Excel, MS Outlook, and Windows Server 2008

Experience managing support request through a ticking system using clear and concise communication with the client

Experience working with End Users, Answering IT Service Desk calls and Responding to email requests

Experience managing user accounts and permissions in MS Active Directory and Linux OS

Working knowledge of TCP/IP networking and related technologies

TECHNICAL KNOWLEDGE

Administration of Active Directory, DNS, DHCP, Hyper-V and VMware on Windows Server 2008 and Windows Server 2012

Sun Solaris Administrator / Linux System Administrator

Microsoft Certified Administrator (MCSE/MCSA)

Novell Certified Administrator (CNE/CNA)

PROFESIONAL EXPERIENCE

Desktop Support Technician

IBM / Contractor to NiSource. March, (2015 – Present)

Provide Desk Side Support to clients both on site and remotely

Perform data migrations and installed and configured OS and applications

Perform desktop and laptop refresh for end users

Install and customize software and hardware configurations for clients

Respond to trouble tickets, update ticketing system and address client computer problems

Maintain and manage leased computer equipment working with vendor

Train new contractors on imaging refreshes and responding to trouble tickets

Network Systems Administrator/Trade Desk Analyst

Jump Trading (2008-2014) - Trading Firm

Monitored and supported trading systems applications such as CMX, Rec-Mon Monitor, Broken Heart Monitor, Lighthouse Monitor, and Jportal Monitor

Identified and provided resolutions to emergency issues that impacted Chicago, London and Singapore locations

Handled troubleshooting LAN and PC hardware and software problems

Provided desktop support on Windows XP and Windows 7 workstation, Administration of Active Directory, DNS, DHCP, Hyper-V on Windows Server 2008 and Windows Server 2012

New User Setup of Hardware, Software, OS, User Account Management

Performed PC Imaging and Deployment of Windows 7 OS

Provided Linux Administration on Red Hat servers

Duties included researching latency orders with trading exchange connections e.g. CME, ICE, LIFFE, EUREX, TMX, Espeed, BMF, Euronext.

System Engineer

NYSE Euronext (2005-2008) - Trading Firm

Installed and maintained Solaris 9 & 10 Servers, Linux Red Hat servers, and Windows Servers

Implemented Trade desk support for NYSE Electronic Exchange NMS, ArcaBook, BONDS, OPTION and PCX trading

Installed Solaris patches cluster and the configuration of network interface on Solaris and Red Hat servers

Installed and maintained Windows and Linux Servers within a production data center

Computer Network System Admin

Marshall, Gerstein & Borun, LLP (2001-2005) - Law Firm

Provided desktop support and resolved problems with Compaq & HP, MS Office Suite 2003 software and DOC Open software, and end-user community on hardware, software and Network issues

Administration Active Directory, DNS, DHCP on Windows 2000 Server

Installed and maintained Windows 2000 Remote Access Server, Blackberry PDA systems

Computer System Administrator

U.S EPA (1997-2001)

Computer Technician

Honeywell, Inc. (1988-1996)

EDUCATION

Associate of Applied Science in Electronics and Computer Technology, DeVry Institute of Technology, Chicago, IL

Microtrain Technologies, Lombard, IL

MCSA Windows Server 2012

VMware vSphere ESXi 5.5

CCNA: Cisco Certified Network Associate (in progress)

CERTIFICATIONS

VCA ESXi 5.5 Certification. VMware Certified Associate Data Center Virtualization

Linux/Unix System Administration Certificate Series, O’Reilly School of Technology

Sun Solaris 10, Sun Microsystems

Microsoft Certified System Engineer (MCSE), Microsoft Certified System Administrator (MCSA)

Certified Novell Engineer (CNE) 5.0, Netware 5 Administrator (CNA) 5.0

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