Customer Service and Clerk

Connielee Crespo

CUSTOMER SERVICE PROFESSIONAL

WORK EXPERIENCE & COMMUNITY SERVICE

Maintenance Worker, Sodexo - New Haven,CT Sept. 2016 - Present

● Responsible for maintaining assigned floor at Alexion Pharmaceuticals clean every

weeknight, which includes disinfecting all tables and counters, as well as office desks,

chairs, bathrooms, office space, windows, walls, and printers.

● Double-check rugs are free from scraps of paper, food crumbs, and any other small

traces of trash by sweeping and/or vacuuming, as well as mopping pantry, bathroom,

and other lower surfaces from any stains.

● Abide by employee handbook and safety regulations to use cleaning materials

appropriately and thoroughly, e.g. using proper cleaners for desks and bathrooms, mopping dusters for floors, and practicing good cleaning habits by frequently using new gloves and towels to sanitize.

● Restock both bathrooms and pantry every weeknight to ensure Alexion employees have necessary supplies to use for the next work day

● Fulfill nightly task while ensuring an orderly workspace

Cashier, Dunkin Donuts – New Haven/Hamden Nov. 2015 – Sept. 2016

● Processed customers’ orders, prepared all food orders. Prepared all food and all other

prep items for the following day.

● Ensured to keep all refrigerated and non-refrigerated items stored per the proper food

handling temperatures and recorded them in red book every 4 hours.

● Labeled all food items with 3-4 day rotation period.

● Prepared storefront with all food items donuts, bagels, Danish, rolls and coffee before

opening store at 5AM.

● Ensured proper maintenance and cleanliness of the storefront and back room per the

mandated food and public health policies that included sanitizing tables, chairs, counters, bathrooms, pulling trash, mopping floors and changing liners on all receptacles.

Volunteer Assistant, Amistad High School; New Haven, CT Sep. 2012 – May 2013

● Arrived on time to 10th grade Composition teacher’s classroom

● Spent about half an hour for 2 days organizing laptop cart

● Sorted charger cords in right section of plug for each laptop shelf

● Maintained focused the entire time to complete task

Co Editor in Chief, Amistad High School Lit Magazine- Dec. 2012 – May 2013

● Attended every after school meeting every Thursday once a month

● Collaborated with Editor -in -Chief and teacher to brainstorm steps to create Lit Magazine

● Created and managed (with teacher) Lit Magazine email for students to send their

poems, drawings, etc.

EDUCATION

Achievement First Amistad High School HS Diploma

June 19, 2015

Amistad High Girls’ Volleyball - Aug. 2012 Nov. 2012 & Aug. 2011- Nov. 2011

● Represented Junior varsity team in freshmen year and Varsity team in sophomore year

● Committed to 2 hours Monday- Friday in practice and 3 4 hours prior to a game

● Contributed as a starting outside hitter in all games

● Maintained exceptional grades in all classes

Elm City Elementary School - July 2012

● Attended 5 hours to program system for 21 days

● Worked with Microsoft Excel to file important documents into Achievement First server

● Dressed professionally and arrived on time every day

Downtown Evening Soup Kitchen - June 2012

● Spent time in kitchen and cafeteria around 4 hours a day for about 2 weeks

● Facilitated putting canned goods into bags from food storage

● Washed dishes, cleaned tables, assembled chairs in dining room, and took care of serving food

● Assisted preparation of food for the evening

Volunteer Assistant, Amistad Middle School

● Assisted principal with short errands and tasks

● Corrected tests for 7th grade teacher

● Inserted student names and Encore! classes into Microsoft Excel

● Created posters and decorations for upcoming school dance

● Filed student behavior records

Sep. 2012 & Feb. 2013

Tutor, LULAC Head Start

● Dedicated 20 hours for 4 days a week

● Supervised pre school kids while they amused themselves in recess

● Engaged in story time and read out loud to individual children during free time

● Maintained exceptionally high grades while participating in program

Nov. 2011-March 2012

SKILLS & HOBBIES

Entry level Microsoft Word and Excel

Able to operate scanning device for pricing

Advanced performer of mathematical skills; while processing cash/credit transactions Ability to follow proper food and clean practices as mandated by local laws and corporations Able to interpret and adhere to all safety policies

Engages in volleyball and baseball

Enjoys different art forms and activities such as drawing with still life drawing and sculpture

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