Information Technology System Administrator

Trevor J. Jules Sr. 443-***-**** - Odenton, MD

********@*****.***

www.linkedin.com/in/trevorjulessr/

INFORMATION TECHNOLOGY SYSTEM ADMINISTRATOR

Dynamic and accomplished system administrator with over fifteen years of experience in supervising and maintaining application systems, networks and ensuring data availability, integrity, confidentiality, redundancy, and retention. Adaptable to changing environments, flexible and committed to getting the job done right. Excellent communication and problem solving skills. Develop exceptional relationships with co-workers, management and end users. Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications, and sought-out resource. Honorably discharged with the US Army and previously held a TS/SCI clearance.

TECHNICAL SKILLS

* In-depth knowledge in Microsoft Windows server 2000, 2003 & 2008

* Extensive knowledge in Symantec Backup

* Proficient at LAN/WAN/WLAN/MAN, TCP/IP, IMAP, POP3, DNS, FTP

* Knowledge in MS SQL, HTML, VPN, Oracle, PGP, SSH, IP Address

PROFESSIONAL EXPERIENCE

Aon Hewitt, Hunt Valley, MD 2012-2017

HR Benefits Consulting and Outsourcing

System Administrator, 2015 2017

Configured, troubleshoot and maintained the IT infrastructure by providing ongoing development and maintenance of software applications used by employees. Deployed, administered and supported Windows servers in a fast-paced, demanding business environment.

* Managed a critical IT project in performing a software upgrade to the most recent version which consisted of a 4-man team to collaborate with system engineers under an aggressive timeline; resulted in saving the company an IT cost of $1.2M by meeting the deadline seamlessly without errors.

* Initiated, and implemented a streamlined process changing individual administrative privileges among 900+ staff users and replaced with a model using permissions based on 20+ user roles. Accountability for HR department, saving and auditing capabilities were increased while creating a more manageable environment that reduced exposure to misconfiguration, misuse and exploit.

* Headed and mandated 2003 retirement of all servers in infrastructure over to 2008 servers. Decreased time by 45% in providing quicker turnaround for patching and deploying updates supporting seamless work environment.

* Troubleshoot and resolved network-related and server issues in a complex risk, retirement and health solutions system setting while meeting the demands of a challenging environment.

Trevor J. Jules Sr. ********@*****.*** Page Two

* Resolved recurring system slow-down issues through reconfigurations, troubleshooting, network migration and integrations.

* Collaborated with IT teams to reduce annual IT costs by $30,000 through continuous improvement and automation of simplified processes under the infrastructure increasing integrity to the network.

Data Analyst, 2012-2015

Provided data analysis, tracking, and reporting services for over 180 health benefit companies. Analysis of HR data and systems from various customer software formats and database structures into the internal proprietary format, using SQL Server 2000/2005/2008/2012 and various tools involved. Support for clients and internal issues, End-user software and database related.

* Automated a manual process to handle orders for cloning SQL file systems ensuring increased accuracy, faster response time delivery by 55%, and allowed client teams to check and update client s information.

* Developed, modified and improved numerous existing MS SQL reports, reduced processing time and accuracy by 50% for 42 top accounts belonging to high profile clientele.

2 Blue Chip Professionals, LLC, Owings Mills, MD 2003-2012

Training and Consulting Company

Principle Owner/Consultant/Trainer, 2003-2012

Started a business with a partner utilizing expertise in research skills, training, mortgage and finance. Hired staff, tracked sales, developed marketing strategies, identified business opportunities and oversaw daily activities.

* Increased loan originators training participation by 50% of an $80,000 demand by creating existing classroom curriculum into online education modules.

* Analyzed market trends and statistics to determine potential growth while managing over 20+ employees; resulted in reaching a financial goal of $250,000 while increasing the client base to 500+ due to high demand.

EDUCATION / TRAINING

Master s Degree, Master of Business Administration (MBA)

University of Maryland University College, Adelphi, MD

Master s Degree, Information Technology / Database Systems Technology

University of Maryland University College, Adelphi, MD

Bachelor s Degree, Business / e-Business

University of Phoenix, Phoenix, AZ

TRAINING

US Military Intelligence School JSTARS

US Military Intelligence School

US Army Non-Commissioned Officer Academy

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