Customer Service Sales

Kelly Rodrigues

917-***-**** ***.*********@***.***

Customer Service/Administrative Professional

Dynamic and collaborative Customer Service and Administrative professional with more than ten years of experience in customer-facing roles. Demonstrated history of supporting diverse teams in sales and higher education fields. Expertise in relationship and account management, recordkeeping procedures, financial reporting, and event planning. Proficient in MS Office Suite applications. Multilingual in English, Spanish, and Portuguese.

Customer Service and Communications Documentation Procedures Recordkeeping Data Management

Education Admissions Process Account Management Sales Strategy Event Planning Schedule Maintenance

Payroll Administration Billing and Collections Telephone Reception Multi-Site Operations Financial Reporting

EXPERIENCES AND ACHIEVEMENTS

CITIZEN WATCH COMPANY OF AMERICA, Woodside, NY 2013 to Present

Answer calls from prospects customers and sales representatives

Assist with price and availability of merchandize and payments

Place orders and update information in the system

Follow up on after sales requests and internet leads

BRANFORD HALL/PREMIER EDUCATION GROUP, Bohemia, NY 2013

Admissions Representative

Communicated daily with students, serving as primary point of contact for incoming calls and prospective students seeking information about programs.

Managed calendar and schedule for interviews and visits by prospective students.

Oversaw admissions process, ensuring all documentation was complete and accurate.

SOMMELIER IMPORTS, New York, NY 2012

Wine Consultant

Maintained client accounts, setting up new accounts and monitoring performance of existing relationships.

Organized and planned wine tasting events both onsite and at client locations to promote and sell products.

Guided customers in selecting products and planning events, ensuring collection met their needs.

ANTHEM EDUCATION GROUP, New York, NY 2009 – 2011

Admissions Representative

Led profitability measures and revenue growth efforts for college campuses and enrollment within company.

Processed incoming calls and communicated with prospective students about programs and benefits.

Scheduled visits and conducted interviews to ensure appropriate placement of students.

Managed admissions processes, including reporting and data management.

Maintained records in adherence with confidentiality standards and legal requirements.

ZONI LANGUAGE CENTERS, New York, NY 2001 – 2008

Campus Manager/Bursars Office Assistant

Served in dual roles for provider of English courses across multiple campuses and programs.

Communicated daily with students and staff regarding programs, accounts, and future goals.

Led administrative functions for team, including administering payroll, processing bank deposits, and generating cash flow and other financial reports.

Managed inventory for offices.

Reviewed delinquent accounts and collections efforts.

EDUCATION

Undergraduate Coursework, Business Management Courses, Anthem College, New York, NY

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