Customer Service Representative

MONICA MUTSCHLER, BSBA

Social Media Coordinator

*** ***** ***** ******* ***. 2 Edinboro, PA 16412 412-***-**** *****************@*****.***

An educated and talented retail professional who can channel business acumen and abreast knowledge of social media into the role of a Social Media Coordinator. A keen eye for detail and can remain cognizance of trends to help organizations formulate plans to capitalize on new business opportunities. A dynamic communicator who can interface with people and establish positive relationships. Demonstrated passion, leadership, and goal-oriented mindset to succeed in fast-paced environments.

PROFICIENCIES

Customer Service – Needs Assessment – Inventory Management – Work Safety – Talent Development

Microsoft Office (Word, Excel, PowerPoint, Outlook, Exchange) – Adobe Photoshop, Illustrator & Acrobat

SAP NetWeaver – Telephone Etiquette – Event Coordination – Food Safety – Social Media

EDUCATION & PROFESSIONAL CERTIFICATIONS

Bachelor of Science in Business Administration (Comprehensive Business Focus)

Minor: Sociology

Edinboro University of Pennsylvania, 2017

CPR

Edinboro University of Pennsylvania – Nursing Department

PROFESSIONAL BACKGROUND

Forever 21: Sales Representative

2015 to Present

Exemplary Customer Service: Embodied the most reliable customer service characteristics to interface with customers and assist them with selecting specific items.

Inventory Management: Unpacked shipments brought in and stocked items appropriately for customer acquisition during each day.

Store Layout: Actively assisted peers with arranging visuals and conducting markdowns.

Talent Development: Equipped new associates with the skills needed to attain company quotas.

Cash Reconciliation: Verified the amount of cash in the cash register to count the monies generated at the end of each shift.

Edinboro University of Pennsylvania: Student Representative

2014 to 2016

Exemplary Customer Service: Gregariously addressed telephone inquiries regarding various needs.

oPromptly scheduled rooms for meetings, set up events, and directed people around the campus.

The Sweet Shoppe: Customer Service Representative

2012 to 2014

Food Preparation: Employed focus, attention to detail, and reliability to carefully prep food while adhering to safety regulations.

Exemplary Customer Service: Exuded best practices in customer service to interface with customers and operate registers to complete transactions.

Cash Reconciliation: Swiftly and accurately count registers down at the end of each shift.

Inventory Management: Unpacked shipments brought in and stocked items appropriately.

Talent Development: Fueled continuous quality by coaching new employees to demonstrate best practices on a consistent basis.

Cash Reconciliation: Counted the amount of revenue in the cash register for cash drops.

Fiduciaries remained consistent at Sincerely Yogurt: Customer Service Representative 2011 to 2012…

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