Customer Service Microsoft Office
Resume:
Carpentersville, IL *****
*********@*****.***
JENNIFER REED
OBJECTIVE
Seeking a position in Customer Service field, bringing exceptional positive communication and interpersonal skills, as well as 10+ years of strong customer service experience for the growth of the company.
PROFESSIONAL ACHIEVEMENTS
TEAM WORKMANSHIP
Developed strong relationships with managers and staff, creating a cohesive and productive team within a deadline-driven environment
Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company
SUPERVISORY
Trained and supervised both permanent and temporary staff. Created and coordinated work schedule to ensure coverage and smooth office operations
Quickly promoted to Shift Leader position due to team leadership, organizational abilities and strong work ethic
CUSTOMER SERVICE
Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns
Developed and implemented strategic objectives to ensure achievement of profitability goals and a high level of client satisfaction
SKILLS
Excellent communication
Confident decision making
Ability to work well with others
Self-motivated
Experienced with NAV, Helpspot, Outlook, Clouds
Excellent communication
Proficient in Microsoft Office, Excel, Word, PowerPoint
Able to operate well under pressure
Database management and software
Amazon vendor and seller central
WORK HISTORY
CUSTOMER SERVICE
Daigger Scientific Vernon Hills, IL April 2014 - current
Address customer service inquiries in a timely and accurate fashion
Collect customer feedback and implement procedures to exceed customer satisfaction goals
Develop effective relationships with all company departments through clear communication
Have been recruited by other departments in recognition of my work ethic. i.e. Amazon Distribution Services, International Support, Warehouse Support
Consistently exceeding quarterly set standards and goals
CUSTOMER SERVICE
Mariano’s Arlington Heights, IL September 2010 – April 2014
Answered phone calls for meal requests and other incoming calls and directed them appropriately
Supervised production methods and techniques to ensure quality and safety standards
Organized and prioritized work flow and daily assignments for maximum production
Maintained inventory and reported to supervisor what items to order
Expanded interpersonal and professional communication skills through serving customers, working with peers, and following the directions of supervisors
SHIFT LEADER
Blockbuster Video Buffalo Grove, IL June 2005 – September 2010
Worked with upper management to exceed region wide goals
Maintained profitable operations in retail video rental environment
Developed incentive programs to reward top performing associates
Trained employees to maximize customer service and daily tasks
Handled opening and closing procedures
EDUCATION
ELGIN COMMUNITY COLLEGE, ELGIN IL
Business Management – currently attending
PALATINE HIGH SCHOOL, PALATINE IL
HS Diploma - 2001
REFERENCES
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate