Customer Service Accounting Assistant

Zenash Haile

**** ********* ** * ******** MN ****1 763-***-**** - *******@*****.***

Professional Summary:

Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, strong work ethic and enthusiasm.

Creative, resourceful and flexible, able to adapt to changing priorities and maintain and a positive attitude.

Intermediate skills level in Microsoft Excel including knowledge of vlookups, Macros, Share Point, formulas, IntelliMATCH and PeopleSoft, SAP.

Excellent verbal and written communication skills, excellent organizational skills, ability to manage multiple priorities, demonstrate flexibility and implement change. Detail-oriented and able to meet accuracy standards.

Detail-oriented and able to meet accuracy standards.

EDUCATION

M.A. Management

St. Mary’s University, Minneapolis, MN

BS, Business Administration

National College, St. Paul, MN

EXPERIENCE

Prime Therapeutics, Inc. 5/2017-7/2017

Account Payable

Account analyses and research, Scan, Data entry cash payment activity and balance all batches to ensure accuracy.

Assist in resolving accounting issues on pending transactions.

Assist in maintaining appropriate coding and tracking for invoices, expenses and purchase orders.

Resolve accounting issues on pending transactions in a timely manner.

Assist with account reconciliations, department tracking and reporting. Provide work direction to Accounting Specialists, resolve escalated member issues and complete quality assurance checks.

Prepare daily and monthly reporting tracking workload and status reports for leadership.

Data Recognition Corporation (DRC) 2/2017

Account Payable

Helping Account Payable department much three way, for payment. Verifies the accuracy of information (vouchers, purchase orders, invoices or payments).

SURMODICS

Account Payable 12/2016

Process of payments all invoices to the proper venders according to the purchase order. Helping the year end closing all A/P department.

Rainbow Tree care 5/2016- 10/2016

Accountant

Manage various accounts receivable with different division (4 divisions) working with each division on their own software.

Work directly with customers and sales staff.

Process payments (credit card/ check) also cash application.

Research/Resolved discrepancies, process month end also reconcile. Process daily ACH payment, customer payment with the credit card by phone also update customer account.

United Health Group Minnetonka, MN 1/2016-4/2016

Business Analyst

Research on commission questions, resolve discrepancies, and communicate results to appropriate parties. Including the research of the end to end process of enrollment to commission payment.

Process changes to information in the commission system changes as needed.

Insure accurate and timely payment of commissions related to commission payment inquiries.

Support the internal audit and control reporting research of agent payments.

Wells Fargo Insurance 7/2009 – 5/2014

Accountant Minneapolis, MN

Processing all direct bills transactions include preparation of commission transactions files in Microsoft Excel and importing the transactions in to the agency management system accurately.

Using Microsoft Excel vlookups, macros and create meaningful spreadsheets.

Commission statements with a balance due to all carrier disbursement entered accurate payments.

Recording manual transaction, preparing journal entries, and running reports to support management information.

Wells Fargo Investments 3/2007 – 5/2009

IRA Processor Minneapolis, MN

Work directly with all the sales field, brokerage team members, and clients via fax, e-mail, US postal mail and phone to process IRA requests.

Processing all client requests for IRA distributions, contributions and money movement of cash and/or securities from one account to another.

Work under deadlines to get all money liquidated before the market close time and all ACH’s done on time.

Processing death and divorce accounts according to the IRS/Compliance regulations.

Open new Beneficiary accounts, transfer funds from deceased account to the beneficiary account.

ADC Telecommunication: 07/2005-03/2006

Tax Accounting Assistance:

Make a pass through the tax write-off requests to collect certificates and/or call on short payments for certificates.

Retrieve vendor invoices from SAP/fiche.

Transfer return data from spreadsheets to the forms, write the information on the checks.

Prepare tax payment refund ager vender send resale exemption certificate and update all venders exemption certificate.

Searching and series of calls for certificates for auditing.

FanBuzz.con Inc. 04/2004-06/2005

Account Payable:

All vendor invoices for payments made are processed in timely and efficient manner.

Maintain the pricing and the quantity, assuring purchase costs, freight and delivery are correct.

Process payment, print checks, and post to the vendors.

Land O’Lakes, Incorporated 10/2003 – 3/2004

Accounting Technician:

Ensure that all vendor invoices for payments made for central feed plants are processed in timely.

Maintain the pricing and weight standards assuring purchase costs, freight, item numbers, and units are correct in the system; recognize and resolve discrepancies.

Ensure that the product received and the supplier invoice is processed within the parameters of documented procedures.

Reconcile Vendor Statements monthly; and Resolve any outstanding issues relating to this reconciliation in a timely manner.

Wells Fargo Home Mortgage 11/2002-10/2003

Title Review Specialist:

Review titles for compliance and state specific legal requirements.

Provide excellent customer service to both internal and external customers.

Responsible for providing answers to customer inquiries regarding real estate promotions, and other company information that supports customer service.

Universal Title Company 06/2001 – 11/2001

Accounting Assistant:

Perform the accounting functions, which support processing vendor invoices for expenses and travel expense report.

Analyzing supplier invoices for accuracy and processing their payments, providing quality customer service to both internal and external customers. Reconciling monthly supplier statements and also responsible for auditing and processing travel expense reports.

Best Buy 03/2000-06/2000

Accounting Assistant:

Processing payment, customer service and reconciling monthly Bank Statements.

Store deposit searching, perform the accounting functions which support sales audit includes invoicing customers with speed and accuracy.

Ikon Office Solution 06/1999-03/2000

Accounting Assistant:

Cash apply for customer payments to the proper account and business unit invoice on timely and accurately.

Research and resolves all unapplied payments from the company lockbox, also researching customer short payment.

Worked with Petty Cash.

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