Human Resources Manager

Colleen L. Murphy, PHR

**** ******* ***** *****

Boynton Beach, Florida 33473

************@*****.***

561-***-**** cell

561-***-**** home

SUMMARY

Accomplished Human Resource Management Professional with 15+ years of experience. Track record of reducing costs through training and retention, staff development, improved recruitment, hiring practices, policy and procedure implementation, benefit plan negotiations, performance management, training and safety management.

EXPERIENCE

A1 Diabetes & Medical Supply Inc., Deerfield Beach, FL. October 2015-December 2016

Human Resources Manager

Manage all aspects of human resources function and 3 staff: Training Manager, HR Representative/Payroll Administrator, and HR Clerk.

Accomplishments/Highlights:

Revised and rolled out updated and legally compliant employee handbook

Developed and implemented departmental procedures to ensure for efficiency of workflow

Developed, administered and provided results regarding employee survey to determine causes attributed to employee attrition

Presented alternative ancillary benefit plans that represented a 20% reduction in premiums

Enhanced recruitment and hiring practices by implementing behavioral interview questions, implemented panel interview procedure, expanded recruitment plan, etc.

Employee Relations:

Manage all aspects of employee relations matters, including management intervention regarding coaching

counseling, performance improvement, dispute resolution, disciplinary action, and employee events and recognition programs.

Benefits Management:

Manage all aspects of company benefits program, including medical, dental, life and ancillary plans.

Coordinate and attend open enrollment meetings, review plans and enroll eligible employees using provider portals, etc.

Recruiting/Hiring:

Manage full cycle recruitment and hiring process regarding entry level, administrative and management positions, which includes job postings, reviewing resume submittals, administering tests, conducting interviews, extending employment offers and conducting orientation and on-boarding.

Training

Restructured training manuals, conducted training regarding FMLA and ADA, sexual harassment, and chaired weekly supervisory education and brainstorming meetings.

Performance Management:

Managed employee performance including working with managers to develop and present performance improvement plans, review, approve and ensure for timely employee appraisals, etc.

Interplex Sunbelt, Inc. Tamarac, FL. May 2014- June 2015

Human Resources Manager

Accomplishments/Highlights:

Changed medical benefits provider from Florida Blue HMO/PPO to Cigna Health Savings Plan (HSA) and optional Cigna Buy Up plan (HMO Open Access Plan) regarding 2015 enrollment, which resulted in a 21% increase in plan participation

Enhanced recruitment and hiring practices by implementing behavioral interview questions, expanded recruitment plans, etc.

Documented departmental key performance indicators (KPI’s) to identify and evaluate opportunities for improvement

Recruiting/Hiring:

Manage full cycle recruitment and hiring process regarding entry level, CDL drivers, administrative and management positions, which includes job postings, reviewing resume submittals, conducting interviews, extending employment offers and conducting orientation and on-boarding.

Timekeeping:

Manage all aspects of employee timekeeping using ADP Time and Attendance software. Responsibilities include; distribute and collect time sheets, add and edit punches, enter time off requests i.e. vacation, sick time, etc., review edits and inputs to ensure for timekeeping accuracy.

Employee Relations:

Manage all aspects of employee relations matters, including management intervention regarding coaching,

counseling, performance improvement, dispute resolution, disciplinary action, etc.

Benefits Management:

Manage all aspects of company benefits program, including medical, dental, life and ancillary plans.

Coordinate and attend open enrollment meetings, review plans, enroll eligible employees using provider portals, etc.

Workers’ Compensation:

Manage all aspects of claims from inception to maximum medical improvement including providing documentation regarding doctor visits, physical therapy, employee communication, etc.

Latite Roofing and Sheet Metal, LLC. Pompano Beach, FL. June 2004 – October 2013

Human Resources Manager

Manage human resources function for all Company facilities: Pompano Beach, FL., Ft. Myers, FL., and Palmetto, FL. Manage 3 staff, 2 HR Generalists and 1 HR Clerk

Accomplishments/Highlights:

Rolled out Management Training for all mid-level managers and supervisors. Subjects include: Effective Interviewing, Effective Communications, Leadership, Title VII, Sexual Harassment, Time Management, Team Building, etc. Estimated ROI = $300,000.00

Implemented standardized policy manual in all sites to ensure for compliance with all state and federal employment laws

Changed medical benefit provider with minor plan design changes. Cost savings of approximately $58,000 annual policy period

Enhanced benefit program by offering employee paid short term disability to bridge long term employer paid. Participation 70%

Worked with agent to obtain two year rate guarantees for life insurance, long term disability and dental plans. Rate locks allowed for approximately $15,000 savings

Offered employee paid accident plan (All State) to employees not eligible for medical coverage.

Initial enrollment participation approximately 70%

Recruiting/Hiring:

Manage full cycle recruitment and hiring process regarding entry level, CDL drivers, administrative and management positions, which includes job postings, reviewing resume submittals, conducting interviews, extending employment offers and conducting orientation and on-boarding.

Benefits Management:

Manage all aspects of company benefits program, including negotiations, benefit plan designs, 401k, medical, dental, life and ancillary plans. Coordinate and attend open enrollment meetings, etc.

Training and Development:

Developed and implemented written work procedures for administrative departments in the Company to ensure for effective training, work performance, cross training and performance management.

Developed and rolled out Management Training for all mid-level managers and supervisors.

Performance Management

Implemented orientation, on boarding, evaluation process and performance improvement plans to ensure for effective initiation, training and improved performance.

Workforce Planning

Responsible for all human resources related matters regarding 2007 acquisition. Completed due diligence exercises i.e. standardized recruitment and hiring practices, benefits administration, company policies, etc.

Safety Management

Collaborated with Safety/Loss Control Manager; revised safety manual to include safety incentive program, OSHA compliance, and discipline program. Management safety committee representative; responsible for safety committee documentation required by OSHA, Company’s safety rules and committee’s progressive plans.

Aegis Communications Inc., Port St. Lucie, FL. November 2003- April 2004

Center Administration Manager

Managed 7 staff human resources department: 3 managers and 4 support staff

Accomplishments/Highlights:

Reorganized departmental workflow to ensure for efficiency

Developed and implemented business improvement plan to reduce employee attrition

Flexsol Packaging Corporation Pompano Beach, FL. December 1987 – January 2003

Director of Human Resources (2000-2003)

Promoted for successful record in HR Management

Tasked by CFO to implement comprehensive HR program in 5 production facilities as follows: Pompano, FL., Newark, NJ. Marshville, NC., Nashville, TN. and Chicago, IL. Managed staff of 11 employees, including 4 managers and 7 generalists.

Accomplishments/Highlights:

Implemented standardized policy manual in all sites to ensure for compliance with all state and federal employment laws

Developed and implemented recruiting and hiring practices for each facility

Developed standardized employee benefits plan in all facilities thereby increasing participation by 23%

Increased production by 35,000 pounds. Reduced returned goods from .0027 to .0015 cents/pound by developing effective training programs and recruiting procedures in corporate facility

Directed development and implementation of ISO 9000- 2001 (Departmental Procedures)

Merged payroll function, which resulted in cost and time savings (reduced error rate to below 2%)

Involved in staff reorganization that reduced payroll by 500k

Human Resources Manager (1995-2000)

Promoted to Human Resources Manager with continued oversight of safety management

Built and managed HR department in corporate facility. Hired and developed a team of 7 HR personnel.

Accomplishments/Highlights:

Developed benefits program, restructured payroll function and created policy and safety manuals

Reduced employee attrition by 75% after 1997 by developing recruiting practices and training programs

Planned and directed HR function that played a key role in successful ISO-9000 certification in Pompano and Nashville facilities

Reduced accident frequency 49% after 1995, by administering improved safety program

Reduced workers’ compensation claims from $282,981 to $59,994 (December 2002) to $5,500.

Safety Manager/Human Resources Generalist (1994-1995)

Promoted to Human Resources Generalist

Administered benefit program, recruited, hired and conducted employee orientation program.

Administered discipline, attended unemployment hearings and managed safety program

Developed effective recruitment plan allowing direct hiring vs. temp to perm

Safety Manager/Quality Assurance Supervisor (1989-1994)

Implemented start-up safety program and supervised quality assurance department. Supervised staff of 3.

Accomplishments/Highlights:

Developed comprehensive safety program reducing accidents by 54% (1990-1995)

Maintained product quality through effective inspections and reports

Supervised lab and product testing ensuring compliance with quality specification

Quality Assurance Inspector (1987-1989)

Inspected products ensuring compliance with quality specifications. Completed quality reports for analysis and record keeping requirements.

EDUCATION/TRAINING

Professional in Human Resources (PHR) Human Resources Certification Institute

2011. Completed recertification in 2014 and 2017.

Human Resources Management Certification Program Barry, University

Risk Management Training, Florida Atlantic University

Certified Safety Professional, National Safety Council

Bachelor of Arts course work, Youngstown State University

PROFESSIONAL AFFILIATIONS

Member SHRM – Society for Human Resources Management

COMPUTER SKILLS

Microsoft Office 2013, Paychex HRIS, ADP HRIS and Payroll Software, HR On Line Software, Power Point

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