Receptionist/ Customer Service

LILIVELL POLANCO

*********@*******.*** 407-***-****

CUSTOMER SERVICE / RECEPTIONIST

KEY SKILLS

Bi-lingual (English- Spanish)

Opera (Hospitality-CLC Lodging)

Microsoft Office (Word, Excel, PowerPoint)

POS experienced(Retail)

Manhattan(Distribution)

Mock Shop(Retail)

Sourcing and vendor relations

Filling

Communication

Prioritizing

Organization

Multitasking

EDUCATION

Sanford Brown College, Orlando, FL July 2015

Bachelors of Fine Arts, Fashion Business and Merchandising

PROFESSIONAL EXPERIENCE

Country Inn & Suites

Front Desk Agent- Hospitality July-2016-Current

Answer phone calls to process reservations or to assist guest to maximize customer satisfaction

Check guest in-out, reservations

Read reports for daily routine and route inquires to different departments

Run audit to accordingly match transactions

Handle cash and credit payment as well as deposits for future reservations

Up selling guest room and promoting hotel services with marketing materials

Make sure all guest know about savings programs to maximize customer service and create customer loyalty

Menasha July- 2015- June-2016

Production Lead- Distribution

Assisted with monitoring status and reports to ensure accuracy and timelines

Reviewed line reconciliation paperwork for accuracy

Provided feedback to line leaders for maximum productivity

Developed effective organizational techniques to support merchants and operations

Mambo Restaurant- Hospitality 2010-2014

Receptionist

Filed customer assistance with service offered.

Provide customer with company policies to provide excellent customer service and create customer loyalty.

Received and ordered merchandise for restaurant.

Furla, Orlando, FL 2005-2009

Visual Merchandiser/Assistant Manager- Retail

Created visual displays to increased sales using both creativity and corporate plan-o-grams

Analyzed and interpreted trends to maximized sales

Built sales team and trained associates to maximize profit

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