Jerome B. Bizor

ac19wi@r.postjobfree.com

Tel: 214-***-****

PROFILE:

A Senior High Risk Retention Supervisor with a wide range of experience in the financial industry. I am able to work on own initiative as a leader and as a part of a team. I have proven leadership skills involving managing, developing and motivating teams to achieve their objectives; advanced analytical, planning and problem solving skills. Driven and dedicated to maintain the highest level of quality standards, company vision and performance.

MAJOR ACHIEVEMENTS:

Saved the company 4 million dollars in losses measured on year to year comparisons by creating and implementing cradle-to-grave collection philosophy for group.

I promoted 7 employees to management level and lead positions through coaching and developing; three of which were new to the company.

Increased productivity by 15% by creating and utilizing flex scheduling in comparison to collection teams who were working traditional call center schedules.

I Created FDCPA mini-course for collection teams under AVP group to focus on “collections”-resolving getting the money within the department guidelines.

Currently-Manage the top rated loss mitigation teams from June 2013 to date; taking on different teams, new staff and working all delinquency levels.

EXPERIENCE:

July 2016-July 2017 JBiz Dually Services LLC

CEO

We provided service for large and small car dealerships, auctions and some private owners. Transport of vehicles over 48 states within the United States. I was responsible for dispatching, invoicing, instructing vehicle and document audits, hiring, termination, bank deposits, accounting, advertisement, payroll, inbound and outbound calls. My direct reports were two drivers and a lead/supervisor.

Jan 2009-July 2016 JP Morgan Chase

Jan 2009- April 2010 Supervisor, 30-90 portfolios

The main purpose of this position was to coach and develop a team of collectors to offer financial solutions to homeowners. My responsibilities were to use the tools that were provided such as formal training, monitoring and giving feedback on calls to drive the success of the business. My objective was to mesh the collection world with the sales world to ensure that we were collecting money and selling customers on the value of keeping their homes in order to reach company goals.

April 2010- Feb 2013 AVP, mitigation 90-180 portfolio

The main purpose of the position is to supervise and train the retention staff of 5 supervisor’s and 70 agents to successfully reduce delinquency levels on loans with a delinquent status of 90-180 days for the portfolio. As a supervisor, I also monitor assigned queue and mitigating loss through collection and special servicing programs. Our goal is to make great business decisions that affect whether or not people will keep their homes. My objective is to ensure this is done while maximizing profit, operating within framework while being creative in today’s environment. The reward is achieving this balance while ensuring that my staff is properly trained, motivated and ready for promotion. My team control losses by utilize steps and process available such as the following programs over seeing Inactive bankruptcy loans, live-vox portfolio, attorney retain portfolio, repay plan & covering all loans located in the specialty states such as CT, HI, MA, NYC, NH, SC, OR AND VT. In providing assistants to help cure delinquency we offer several program to cure delinquency such as Champ/Hamp mod, repay plan/reinstatement on foreclosure loans, short sale(incentive is offered for this program), IGEN/GENMOD, Deed In Lieu(incentive is offered for this program), Hope Mod, HaFa program(repay plan/modification for unemployed borrowers), SCRA military loans.:

Mar 2013- July 2016 AVP, 30-90 loss mitigation portfolios

The purpose of transitioning to the 30-60 portfolios is to control delinquency preventing a majority of loans rolling 90 day and further delinquent. Taking on a new portfolio from MetLife is the department main focus by placing good sound strategies controlling loans to be further delinquent. My team currently is working FHA, USDA, Fannie Mae, & Chase loans providing resolutions to bring the loan current that include work out options repay plan, mod, short sale or Deed In Lieu, Champ ( Chase modification), Hamp (Obama government modifiacations), Foreclosure loans and Bankruptcy loans.

May 2008-Dec 2008 Apple Inc

AVP Technician

The main purpose of this position was to oversee 60 customer service agents 5 leads and 5 Supervisors as we worked to ensure satisfaction with the Apple phone and services. My duties included interviewing and hiring to maintain staff levels, scheduling to ensure coverage, oversight of team management for coaching and development, and termination of temporary employees if and when necessary. I worked with placement service to set parameters for placement of temporary employees. While managing my group I held 2-3 daily meetings to assess, plan and reassess objectives to ensure our location was within Apple guidelines. Hosted other Apple management staff from around the country and feeding on their ideas to improve the overall performance of my teams. I remained in tune with CSAT (customer satisfaction) levels by periodically attending team meetings, working with the QA department, monitoring calls and learning the tasks performed by the Workforce Department.

Nov 2000- Apr 2008 Citigroup

June 2001-Sept 2002 Lead Collector 30-180 portfolio

The main purpose of this position was to learn how the company wanted each situation managed. In a lead collector role I handled all managerial functions including operating a predictive dialer, reporting, managing teams in the absence of the manager, escalated calls and completing support functions. I was responsible for communicating and completion of modifications, extension and voluntary repossessions to administration department. I was responsible for review and work in collector’s queues.

Sept 2002-Apr 2008 Collection Manager 30-180 portfolio

The main purpose of this position was to manage a group of 14+ collection representatives to meet company goals through training, coaching/developing, follow-up and re-direction. I managed teams in areas from EPD (Early Payment Default) through reinstatement. Was realigned to manage high receivable as well as discontinuing portfolios ranging from 90-240million. My teams ‘responsibilities ranged from communication with customer and dealerships because of straw purchase requiring buybacks to repayment plans on repossessed vehicles. I was challenged to bring the same level of success. In doing so, I managed loss mitigation team in multi-line portfolio group. Specialization in amendments, modifications, re-payment plans and resale plans. I thrived on training to give me insight on my job functions as well as those of other departments that directly affected my team. My position made me responsible for directly affecting losses and dollars collected. One of my main goals was to create an environment that provided personal success, a high of life and rewards for my team. I created company contests and recognition events to reward performance.

Previous jobs:

July 1997 –Nov 2000 B&F Finance

Office Manager 1-180 portfolio & charge offs

The purpose of this position is to manage two sales/loan officers to improve a portfolio with new loans. We had a monthly goal of 30 new loans and a portfolio outstanding balance of $687,000. To ensure all advantage for success I would train, coach each loan officer how to position their technique to obtain their sale, whether if it was a new loan or refinance. I also was over to balancing of the office books, inventory count each night, audit my agents cash drawers once a week, closing the sale of an item(if needed), approve office expenses, greet all customers as they walk into the office and leave the office, recruiting and hiring new employees upon on positions needing replaced.

May 1995 –July 1997 Justice/City Finance (Bixel Enterprise)

Jewelry Manager 1-180 portfolio & charge offs

The main purpose of this position was to manage 6 loan officers to meet company goals by solicitation for new customers via mail, calling current customer references, and generating new loans through refinance of a loan. I was over a portfolio of $97,000,000 and some of the much success we had because of the face to face contact my staff had with the customers. My main duties were training, coaching /developing, review and approved refinance/new loans, field visits (visit customers homes when no contact was made in over 45 days), balance the office books, approve all expenses, set monthly goals & strategies, make the bank deposit twice a week, approve weekly time and sign off on payroll and recruiting/hiring new employees upon on positions needing replaced. .

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