receptionist

CURRICULUM VITAE

Personnel information :

-Name :Selmi Souhayla

- Date And place of birth: January the 7th, 1991 in Gabes

- Nationality : Tunisian

-Civil status : Married

-GSM : 009**-********

-Address : Alrayan, Al Chafi Street Doha Qatar

-E-mail : **************@*******.**

UNDER HUSBAND SPONSORSHIP

Academic Training:

-2009:High School graduate Science Computer

- 2012: Bachelor’s degree in Science Computer

Professional Experience:

2015-2017: Dental Center Clinic Doha Qatar

Receptionist/Administrative

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records.

Maintains patient accounts by obtaining, recording, and updating personal and financial information.

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

2014-2015:Telecom Tunisia

-Customer service/call center

helps customers acquire service or directs them to technical experts who can help with telecommunication problems or issues.

often generate sales leads and make outbound calls to interested clients, in addition to addressing inbound customer calls.

knowledgeable about new phone plans, discounts, service contracts, wireless plans, customer benefits and billing requirements.

2013-2014: Commercial Bank Tunisia

_customer service/call center

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Competence :

software

Microsoft office (Word, Excel, PowerPoint, outlook

Hardware and networking

Delta application banking

Qualifications :

English,French And Arabic spoken and written.

Contact this candidate