Customer Service Administrative Assistant

Sharon Beaman

*** ***** **

Sugar Land, Texas ***79

832-***-****/Alt # 281-***-****

E-Mail Address: *******@*****.***

Summary: Have over 10 year experience as an Administration Assistant and 4years Customer Service Rep experience and 2 years Accounts Payable.

Experience:

09/14/2015-08/24/2017 (Hydro Resources) Accounts Payable Specialist

Process invoices from Web capture to SL Dynamics SL (Citrix App) for payment, indexing, coding, reviewing the invoice, for amount and confirm approval, process manual checks, set up new vendors, check run for payment, make spread sheet of all AP reports, cover front desk, answer phones, stock kitchen, handling mailing UPS/FEDEX and Postal.

08/15/2011-03/31/2015- Toshiba International - Customer Service Rep I/Admin Assistant UPS Department/ Training Class Admin (Laid off Reduction in Force)

Customer Service Rep for all of North and South of US (CSR Department)- Processing Orders, NDA’s, Customer Setup, and Review Terms and Condition for Legal approval, Processing Backlogs and handled all FedEx mail. Credit Card approval, Assist Sale Reps and Regional Managers for technical support and assist distributors on orders. Processing order acknowledgments, within 24 hours turn around and providing Reps, Distributors, Regional mangers tracking information for customer orders. Contacting warehouse on shipments, getting quotes for freight shipping. Providing the Sales Reps, and Regional Managers, distributors, lead time of order and allocations. Provide proforma invoices and close out orders. Make sure all purchase orders are correct before processing orders, (address, contact information, net 30, terms, quote matches purchase order, and that customer has account on file). Assist Distributors, Sale Rep and Regional Managers with pricing, orders, item stock and customer set ups. 100 plus emails and phone calls every day.

Admin Assistant (In UPS Department)- Process Repairs, invoice labor and repairs done if out of warranty. Close accounts in Baan. Inventor Parts. Process Parts orders. Process all inspection reports into SharePoint program. Close out all accounts in Baan. Track all repairs and provide customer with reports of repairs. Quote customers with parts request, pricing and availability. Check stock on UPS units and Parts in Baan. Update daily log on all parts being returned for repairs. Prioritize repairs to be done. Provide all customers retuning UPS systems or parts RMA’s (labels to be put on the items being returned for tracking purposes.). Report all UPS units being returned for credit to product manager for approval. Type memos, excel spreadsheets for inventory, luncheon arrangements, and answer all phones within department, expenses, filing, and data entry. Help in special projects

Training Class Admin (Service Department)- Scheduling training classes, and provide technicians attending class with certificates, Invoice technicians attending classes.

12/06/10 to 03/21/2011- Camden Living Service Scanning/Document Control Analyst AP Department (Temp)

Scan all invoices, open mail and classify to right classification department, check for past due invoices, inter all check request and expense reports, Enter all outlook APC Central E-mails and check for duplicate invoices. Transfer all emails to proper department and scan all utility bills to SA Accounts.

05/27/2010 to 11/05/2010 - CMC Construction Services Imaging mail clerk /AP Clerk (Temp Position)

Imaging- Scan all invoices and purchase orders,CS and all cash receipts enter the bar codes, Cover the front desk for Receptionist, sort mail, Imaging purchase orders and sales tax exempts, indexing all reports and purchase orders and cash sales, prepare all voided checks in excel spread sheet.

AP Clerk- Process all PO’s to invoices, enter invoices and file all checks and invoices. Screen Print all direct bills and non Pos invoices on program facts.

09/16/09 to 10/16/09 - Bovis lend Leasing Administrative Assistant (Temp Position)

Punch List: Closing and adding new projects to the punch list. Organizing: Binders for minutes and adding reports to Binders.

Receptionist: Front desk by answering the phones and typing up memos, FedEx, UPS, and postal. Monitoring the safety hats, badges, boots, and vests to visitors. Scanning: Scan reports and binders for close out to the P file.

03/15/2009-08/15/2009- Brenntag Logistics-Administrative Assistant- (Temp Position)

Process all shipping documents, purchase orders, tracking, sells orders from all Walmart delivery trucks to all Walmart’s though out the US. Insert the purchase orders, tracking of inventory from warehouses and track shipments and production into a SAP program.

09/2008 to 02/2009 – RS& H Architects- Administrative Assistant I (Reduction In Force)

Client Relations: Point of contact for client, general contractors, and vendors by answering phones, File: Maintain existing and hard copy and digital files.

Documents: Assist project managers with the production of specifications, letters and contacts.

Data entry: Update corporate contacts and for all client contacts. Log: Maintain record logs of drawings, construction submittals, RFL's and clarifications.

Mail: Generate transmittals and coordinate in and out-going mail, overnight deliveries and couriers Meetings & luncheons: Coordinate conference room reservations, ordering meals, setting up materials, Travel Arrangements- Coordinate flights, hotels and rental; arrangements for the Team, Client Service desk:

08/2004 to 07/2008 - IPS International, Administrative Assistant, Houston, TX (Reduction in force)

Answering phones: 10- 20 lines.

Handling shipping: receiving, updating shipping lists, contacting vendors for quotes and updating prices, typing Quotes and proposals, Bill of Ladings and Certificates.

06/1998 to 07/2004- Gale Acoustics & Drywall, Office Manager/Secretary, Houston, TX – (Company Closed).

Typing: proposals to potential new business.

Keeping spreadsheets updated: of each new project which consisted of all material orders, outgoing material, all invoicing, outstanding and paid contractors.

Maintain: Employees files up to date, insurance certificates called their hours to payroll.

Keep track of breakdowns and total hours for each project. Process all billings, order supplies, filing, expenses, schedule all labors for projects. Provide supplies to contractors. Type all quotes, banking deposits and pick up blue prints.

05/1996 to 06/1998 – Cardio Vascular Medicine

Medical Receptionist – (Memorial Herman Hospital)

Schedule patient’s appointments and contact customers for their appointments. Assist in payments, co- pays, insurance verifying. File documents and procedures into files. Scan and copy procedures. Answer phones. Contact doctor of any emergency situations through paging system. Review records for updated information.

Skills: Fluent in German, Taken classes in Excel level 1, and 2 as well as class in Microsoft Level 1. Prolog program, RCMS Program, and SAP for Data Entry. Microsoft, Outlook, Basic Excel, Baan, Web capture, KL Connect, Dynamics SL, SharePoint, Seltics, Web Capture, Citrix, KL Connect.

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