Human Resources

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

KATHRYN

HODGES

*** **** **** ******, **** Springs, OK 74063 (C) 918-***-**** ******.*********@*****.*** Management professional effective at building highly-motivated teams, as well as leading cross- functional teams in a fast-paced environment.

Staff recruiting and retention

Detail-oriented

Personnel development

Staff training and development

Conflict resolution

Customer service-oriented

Compensation and benefits

FMLA comprehension

Termination procedures

Payroll processing

Inventory Control

Kronos and Kronos WFR

Ultipro

MS Office expert

JULY 2016-CURRENT

Front End Service Manager Reasor's Jenks, Oklahoma Resolve customer complaints and answer customers' questions regarding policies and procedures.

Supervise the work of cash office and customer service employees to ensure adherence to quality standard operating procedures.

Implement departmental policies, procedures, and service standards in conjunction with management.

Recruit, interview, and select employees.

Train and instruct employees in job duties and arrange for training to be provided. Discuss performance reviews with employees.

Develop work schedules according to budgets and workloads. JULY 2012-JULY 2016

Personnel Coordinator Reasor's Sand Springs, Oklahoma EDUCATION

Serve as a link between management and employees by handling questions, interpreting, and helping resolve work related problems.

Perform difficult staffing duties, including dealing with understaffing, separating employees, and administering disciplinary procedures.

Identify staff vacancies, recruit, interview, and select applicants. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities. Maintain records and compile reports concerning personnel related data such hiring, transfers, performance appraisals, and attendance rates. Provide management with information related to interviewing, training, performance appraisals, counseling techniques, and documentation of performance issues. JANUARY 2009-JULY 2012

Wire Clerk II Bank of Oklahoma Tulsa, Oklahoma Establish and maintain relationships with commercial customers and provide assistance with problems these customers may encounter.

Prepare regulatory reports required by law for the Federal Reserve Bank. Prepare operational reports for management.

Examine, evaluate, and process wire transfers.

Answer customers' questions and provide information on procedures on policies. 2012

Bachelor of Arts: Psychology

Northeastern State University, Broken Arrow, Oklahoma 2005

Associate of Arts: Psychology

Tulsa Community College, Tulsa, Oklahoma

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