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Security Officer Customer Service

Location:
Atlanta, GA
Posted:
September 12, 2017

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Resume:

Gui Holloway

*** *** ***

Atlanta, GA *****

478-***-****

ac19t6@r.postjobfree.com

Personal Profile

I am a hardworking, motivated individual that strives for efficiency, perfection and positive lasting impressions. My career experiences have awarded me the ability to understand human nature, protection, needs, and overall customer service. Clients and guest feel secure and welcomed by my stature and personable nature.

Certifications and Licenses

First Aid, CPR and Health and Life Insurance

Employment History

Independent Nightclub/Event Security Officer 2013-present

Atlanta, Georgia

2013-Present

●Searched incoming patrons for contraband

●Secured all exists and location perimeter

●Coordinated with the security teams of celebrities and special interest groups to ensure the needs and security requirements are met

●Constantly patrolled the establishments to deter and eliminate illegal activity

●Verified valid identification for age and guest list requirements

New York Life

Atlanta Georgia

2012-2013

Licensed Life and Health Insurance Agent

●Prospected new clients by using social media, cold calling and attending social functions

●Coordinated medical testing and appointments for clients

Marietta Regional Youth Detention Center

Marietta, Georgia

2011-2012

Juvenile Corrections Officer

●Upheld state and federal policies for working with juvenile inmates within a detention center

●Completed incident reports as well as update the hourly log books

●Monitored CCTV

●Performed frequent perimeter checks to ensure the safety of the inmates

●Verified the identity of visitors

●Pat searched visitors for weapons and contraband

●Safely transitioned youths into secured locations within the facility

●Frequent security checks of grounds and all buildings, including individual rooms

●Maintained knowledge of the status of all security and fire alarm control panels

●Kept a count of all employees, visitors and youths within the facility

●Worked 12 to 18 hour shifts 3 - 4 days a week

Cobb County Stabilization Unit

Smyrna, Georgia

2008-2013

Facility Safety Officer

●Maintained order within a rehabilitation and psychiatric facility

●Searched patients upon intake for weapons and contraband

●Monitored video feeds

●Performed frequent perimeter checks to ensure the safety of the patients

●Maintained hourly logs

●Searched and escorted all facility visitors

Fed Ex

Atlanta, Georgia

2006-2009

Mail Sorter/Package Handler

●This position allowed me to showcase my organizational skills while perfecting my efficiency. My daily activities included scanning incoming packages while sorting them alphanumerically and numerically. I was also responsible for verifying that all labels are correct and within the correct departments while securing the loading docks.

Crown Plaza

Warner Robins, Georgia

2004-2005

Security Officer/Doorman Valet

●I secured the premises of the most prestigious hotel in Macon (at the time). I was responsible for securing the safety and comfort of guests while updating the status of various checkpoints, as well as, signing off on incoming parcels for hotel shipping & receiving.

●Performed frequent perimeter checks to ensure the safety of the guests and eliminate illegal activity

●Updated security procedures as needed

Hyatt Regency

Downtown Atlanta, Georgia

1995-1999

Convention Services Supervisor

Department Trainer for the largest convention center in Downtown, Atlanta

●During my time with the Hyatt Regency in Atlanta I gained a wealth of knowledge and responsibility. I was responsible for a staff of 60. I orchestrated new hire orientation, training and evaluations.

●My duties as the Convention Services Supervisor called for me to manage the scheduling, setup and breakdown of meetings as well as conference room activities. I also maintained a positive report with new and returning vendors and caterers.

●A major highlight in my career was working closely with the Olympic Committee for the 1996 Atlanta Olympics.

●Guest Services-Doorman Assisting all guests arriving or leaving to hotel.

Assisted guests of the hotel with transportation and reservations to and from different venues in

Atlanta.

Hyatt Regency

Albuquerque, New Mexico

1991-1995

Security Supervisor

●I ensured security according to a strict procedure and protocol designed by Hyatt Regency for the hotel convention center. I was also responsible for inventory control and incident documentation follow-ups.

●My responsibilities included supervising a small staff while maintaining payroll, employee affairs, and reviews.

Convention Services Supervisor

●As a Convention Services Supervisor in Albuquerque, NM, I supervised a small staff and was responsible for new hires, training and evaluations.

●My duties as a Convention Services Supervisor called for me to be manage the scheduling, setup and breakdown of meetings as well as conference room activities. I also maintained a positive report with new and returning vendors and caterers.

Education

AA 1991: Technical Vocational. Institute, Albuquerque, New Mexico

Diploma 1988: Bitburg American High School, Germany



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