Customer Service Manager

DEB BROTHERS

***** ******* **** *** ***

Union City CA 94587

510-***-****

PROFILE

Enthusiastic and self-motivated with the ability to establish excellent working relationships with a diverse range of people; excellent communication skills. Strong commitment to excellence in customer service; strong work ethics.

PROFESSIONAL SKILLS

Excellent interpersonal and professional skills

Highly organized; able to prioritize and multitask

Priority focus on customer service

Demonstrated leadership skills

Adaptable and flexible to changing work environments

Proficient in Word 2016, Outlook Excel, PowerPoint

PROFESSIONAL EXPERIENCE

July 1998 – July 2008

Orcon Corporation, Union City, CA

Administrative Assistant to Vice President; general support for other management as needed; managed Receptionist position; managed all logistics for annual trade show; managed training program for 28 installers for the Lowe’s partner program, including logistics of scheduling training classes across the United States, material handling of training supplies for shipping to and from locations, hiring of instructors for the program, and facilitating Train-the-Trainer classes for instructors.

July 2008 – Present

Cargill Salt, Newark, CA

Senior Administrative Assistant to Land Resources Manager; maintain department calendars and schedule/coordinate meetings; general support for project managers, plant manager, and environmental manager as needed, maintain current and archived filing system; responsible for processing, payment, and resolving issues for invoices and contracts for consultants; responsible for appropriately routing calls and visitors to the Land Department; coordinate travel as needed; process expense reports for Land Department employees; maintain supplies for the office and coordinate work orders as needed; consolidate major reports for levee maintenance and access agreements; served as Chair for the Employee Engagement Team for 6 years; volunteer in the local community for non-profits on a regular basis; Notary Public (commission expires 2021).

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