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Manager Customer Service

Location:
Kansas City, MO
Posted:
September 12, 2017

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Resume:

Tonya Parker

Gladstone, MO

ac19qs@r.postjobfree.com - 816-***-****

WORK EXPERIENCE

Certified Nurse Assistant

IREY HOME HEALTHCARE, Kansas - Kansas City, MO - November 2014 to Present city, MO

Certified Nurse Assistant Nov 2014 - Present

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

Check patients' pulse, temperature, and respiration. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients

take their medicine.

Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living

independently, or adapting to disability or illness. Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat-lamp stimulation.

Change dressings.

Dining Room Manager

STEAK N SHAKE - Gladstone, MO - March 2016 to March 2017 Oversee activities directly related to making products or providing services.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties. Tonya Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and

Parker staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Perform sales floor work, such as greeting or assisting customers, Assistant Kitchen Manager

KFC TACO BELL - Excelsior Springs, MO - March 2010 to November 2014 Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an

acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations. Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records. Establish standards for personnel performance and customer service. Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs. Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. Order and purchase equipment and supplies.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.

Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.

Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

Greet guests, escort them to their seats, and present them with menus and wine lists. Monitor employee and patron activities to ensure liquor regulations are obeyed.

Establish and enforce nutritional standards for dining establishments based on accepted industry standards.

EDUCATION

High School Diploma

OAK PARK HIGH SCHOOL - Kansas City, MO

May 2007

SKILLS

training. (Less than 1 year)

ADDITIONAL INFORMATION

In an attempt to learn many skills to further my experience in my working career, I've received warehouse experience through Magna, I've done home remodeling, as well as stage hand experience and many other helpful tools along the way. I have found that there is no job I cannot learn and master with some time and training.



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