Excellent customer service,multi-tasker, attention to detail

Matangula M. Forte

**** **** ****** *** ** Rochester New York 14613 585-***-**** *********@*****.***

PROFILE Accounting support professional offering account management skills and proficiency in Microsoft Office programs and more than 10 years customer service experience.

SKILLS

Organization

PTIN Certified

Detail oriented

Multi-task

WORK EXPERIENCE

University of Rochester, Gates NY March 2017 - Current

Financial Advisor

Setup budget and payment plans for patients with outstanding balances and generate current statements

Process payments using Wells Fargo payment system

Queue insurance claims using Epic and Flowcast systems, update insurance and account info, document all calls

Jackson Hewitt Tax Service Rochester, NY January 2015 – current

Seasonal Tax Preparer

Completed over 200 simple to complex tax returns per season and assisted on how to maximize return

Scheduled drop offs and pick-ups of returns, requested other info as needed and notified customer when complete

Maximus Gates, NY August 2016 - March 2017

Customer Service Rep III

Created accounts, determined consumer eligibility in NYS Marketplace, assisted in choosing a plan

Verified insurance using Epaces and updated files

Sutherland Global Services Henrietta NY October 2015 – July 2016

Consultant (AT&T)

Troubleshoot cell phone issues, aided in app use,

Consistently exceeded customer service goals, met 90% sales goal and had no sales returns

Sold tv, internet, home and cell phone service packages

Komposition Kids, Rochester, NY January 2011 – December 2013

Executive Assistant

Recorded minutes for Board of Director meetings

Facilitated, scheduled and communicated recruiting events, games, updates and special events to parents

Bryant & Stratton College Henrietta, NY May 2010 - December 2012

Tutor-Learning Resource Center

Provided instruction to individuals and small groups in APA style formatting, MS Office, and other basic computer skills

The Landmark Society Rochester, NY May 2011 - December 2011

Business and Accounting Intern

Verified payroll and vendor checks, and utilized E-Base Program to create reports and manage client data

Frontier Telephone Rochester, NY October 2001- April 2009

Traffic Administrator

Provided customer with alphabetical and/or geographical directory assistance

Connected customers to 911 and provide information as needed

EDUCATION

Bryant & Stratton College, Henrietta, NY

A.A.S. Accounting, August 2011; Dean’s List- December 2010

A.A.S. Business, April 2012

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