Customer Service / Administrative Assistance
Resume:
BREANNA *. DAVIS
********@*******.*******.***
OBJECTIVE
Customer Experience Specialist
seeking continued growth in the
areas of business operations
and management training.
SKILLS
Customer Experience
Excellent multi-tasking skills with
ability to adapt to ever-changing
environment, while providing an
exceptional customer service.
Communication
Excellent written and verbal
communication.
Speedy conflict resolution
performance.
Project Management
Execute business plans for
various volunteer groups to
assist in fundraising,
registration, and general daily
coordination.
Administrative
Proficiency In Microsoft Suite
(Word, Powerpoint,, Publisher &
Google Docs
Knowledge of HMOs,PPOs and
other commercial health
insurance providers
EXPERIENCE
TEAM LEAD • AID ATLANTA • ATLANTA, GA • JUNE 2017 – PRESENT
Lead volunteer teams in recruitment and retention of AIDs Walkers.
Develop Marketing Strategy to improve contributors for 2017.
Communicate with marketing teams to monitor Goal Progress
Forecast contributions weekly and evaluate successes or opportunities in daily operations. CUSTOMER SERVICE/PREP LEAD • CHICK-FIL-A ATLANTA, GA• APRIL 2012- PRESENT
Practice quality customer service skills and ensure cleanliness of work environment.
Execute and prep group orders in a fast pace setting.
Train new employees with accurate measurements in food preparation while forecasting prep quantities for business day.
Backup frontline associates to improve process flow during peak hours.
Assist in opening and closing duties of business. EDUCATION
BACHELORS OF SCIENCE • DECEMBER 2016 • CLAYTON STATE UNIVERSITY Health-Related Coursework completed: Healthcare Finance and Economics, Accounting Human Resources in Healthcare Delivery and Marketing in Healthcare CERTIFIED NURSING ASSISTANT • MAY 2011 • AUGUSTA TECHICAL COLLEGE CNA Coursework completed: Diet and Nutrition, Intro to Primary/Long Term Care, Medical Terminology
300 Clinical Hours – Thomson Manor Healthcare Center – activities of daily living VOLUNTEER EXPERIENCE OR LEADERSHIP
● Jerusalem House Internship ( 04/2015 – 12/2016)
o Provided event set up and breakdown assistance
o Assisted in coordination and logistics of annual fundraising events o Evaluated management and motivational techniques for residents and employees
● Get Covered America (10/2015 – 03/2016) (Internship) o Supported in gaining volunteers for phone banks
o Aided consumers in gaining access and valuable information about health insurance and services o Facilitation of college events in respect to assisting consumers in gaining health access
● AID Atlanta & AIDS Walk (2013,2015)
o AIDS 101 Awareness Seminar
● Open Hands Atlanta
o Administer food to elderly, young women and children o Assisted with vendor set up & take down
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