JOSE DO SANTO PACHERRE-BORN

**** ********* ***, ***, *** Diego, CA 92116 619-***-**** ac19o7@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Highly driven Professional in Human Resources Management and Administration with more than 5 years of experience in diverse business environments, such as IT, financial, manufacturing, hospitality and consulting firms.

• Proven excellence in managing multiple responsibilities in terms of administration, employee relations, personnel management, talent acquisition, retention, training, payroll, contracts, social responsibility, occupational health & safety.

• Expertise in resolving workplace conflicts, managing resolutions and labor mediation.

• Awarded “Relations Facilitator of the Year” for “Los Niños de Alicorp" (The Children of Alicorp), by the Corporate Social Responsibility program.

• Demonstrated ability to build and lead cohesive teams to improve and reassure productivity goals.

• Strong communication and interpersonal skills; bilingual (English, Spanish). CAREER EXPERIENCE

Temp – HR – Compliance Trainer Spencer Reed Consulting August 2017 Developed a successful training for a client company within the construction/manufacturing line of business.

§ Provided meaningful and impacting presentations according to the current needs of the company in terms of compliance and execution of internal policies.

§ Achieved the engagement among workers from different departments, and shifts. Community Volunteer Urban Street Angels – San Diego, CA April 2016 - Present Non-profit organization whose mission is to work toward ending youth homelessness in San Diego.

§ Providing and developing resume counseling in order to reintegrate homeless youth into society.

§ Arranging medical checkups, haircuts, showers, clothing, leisure activities such as movies and games, preparing and serving meals.

Head Of Human Resources Western Union – Lima, Peru Jul 2013 – Dec 2014 Developed and directed the entire HR process for selection, training, employee relations, payroll, contract management, and occupational health and safety throughout the country.

§ Slashed turnovers by approximately 65% by implementing internal career development plan.

§ Increased competitive skills and boosted employee integration by conducting seminar development and planning team- building events such as team and employee recognition (team/employee of the month), integration day, employee appreciation programs, etcetera.

§ Refined and improved compliance guidelines, decreasing labor disputes by 40%, through decision making abilities outcomes and encourage engagement among employees.

§ Implemented a new automated payroll process, reducing costs related to compensation and benefits including an 80% reduction of employee claims due to their enhanced understanding of compensation packages. Human Resources Talent Analyst Cornerstone International Group – Lima, Peru Jan – Jul 2011 Designed executive and managerial profiles for multinationals in financial, telecommunications, IT, healthcare, mining, construction, marketing, and other fields.

§ Developed the headhunting methodology to build short-lists of talented executive and senior level candidates, placing greater than 15 high-level employees monthly.

§ Assessed and predicted candidate’s future performances by applying competency-based interviews. Labor Relations Professional Alicorp – Callao, Peru Feb 2009 – Jan 2011 Improved the personnel management and labor relations for a multinational consumer conglomerate in Peru along with operations in Latin America and the U.S. with annual revenues in excess of $2 billion and employer of over 7,000 workers.

§ Designed and implemented overall recruiting strategy for manual labour and middle level job positions in the production, maintenance, quality assurance, distribution, and supply chain departments.

§ Implemented monthly predictive indicators for absenteeism, medical leave, termination, etcetera, promoting increased productivity and reduced labor actions.

§ Minimized organized labor disruptions through effective negotiations, problem solving skills, and management of litigant actions.

§ Boosted the occupational health and safety awareness by expanding training and seminar needs cutting work-related incidents by 85%. Strengthened the corporate social responsibility goals by bringing attention in terms of health-related issues to workers and community.

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§ Designed balanced scorecard factors and implemented utilization of HRIS and SAP to maximize productivity and minimize labor management incidents.

Human Resources Assistant Moving Interactive Inc. Lima – Peru Feb 2008 – Feb 2009 Managed the Human Resources department for a multinational IT company with operations in North and South America, Europe and Asia.

§ Evaluated employee engagement and promoted workforce stability.

§ Hired and developed efficient work teams within the company, including quality assurance, development, web design & testing, and IT infrastructure. Recruited and assessed employee performances by applying competency-based interviews and employee engagement tests.

§ Innovated the recruitment process by redesigning the candidate assessment process. Assessed candidates’ predisposition to counterproductive work behaviors and unethical practices by implementing online tests system ensuring personnel integrity.

HR Recruiter Trainee Human Solutions, Lima - Peru Apr - Nov 2007 Supported the entire recruitment and selection process for a Peruvian HR consulting firm.

§ Assisted in designing the recruitment process and curriculum filter.

§ Developed comparative reports and shortlists, and conducted job interviews for different middle level and executive job positions.

ADDITIONAL VOLUNTEERING & WORK EXPERIENCE:

Hospitality Resources Group & Embark Recovery, San Clemente, CA / Personal Assistant 2015 – 2016 Community Outreach Programs & Services – Lima, Peru / Volunteer in Training & Counseling 2007 - 2014 La Quinta Inn & Suites LAX – Los Angeles, CA / Front Desk Assistant 2007 EDUCATION

San Diego University for Integrative Studies, San Diego, CA – International Business Administration 2016 – 2017 San Diego State University, San Diego, CA – Pre-Master Program for Graduate Students 2015 Fontys University of Applied Sciences – The Netherlands, Industrial Psychology 2011 – 2012 Ricardo Palma University, Peru – Human Resources Professional Certificate 2010 Ricardo Palma University, Peru – Bachelor of Science in Psychology 2004 – 2009

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