EJ

OBJECTIVE

Professional Manager/Supervisor with 9+ years in the manufacturing industry and 7+ years in the retail industry. Highly entrepreneurial and effective at hiring, training, developing and leading a team. Seeking to leverage my leadership skills to bring a people first, results driven perspective to the position of Manager or Supervisor at your company.

SKILLS

Solid record in implementing operational and organizational changes to improve performance. Experienced in managing projects, processes, and people to build productive teams. Excellent Leadership skills and Problem solver.

EDDIE JONES

EXPERIENCE

PRODUCTION SUPERVISOR • CATERPILLAR • 10/2007 – 2/2017

Direct supervision of 38 hourly employees; including coaching, discipline, performance reviews. Ensure in-process quality through operator contact and layered process audits and lead team to best level of quality ever. Mobilized and lead a team to achieve a 21% reduction in operational cost. Organized a format that allowed employees to voice their safety concerns and take ownership in their own safety and that of their coworkers which led to a 77% reduction in first aid visits and over 700 days without an injury. Created an environment that fosters employee engagement whicwh has led to a 36% improvement in attendance.

STORE MANAGER • STARBUCKS • 2/2006 – 10/2008

Managed every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales and merchandising. Directed store team to create a sales environment that consistently exceeded expected sales goals and reduced operating costs. Managed team of 18 team members, including hourly employees, five shift supervisors, and one assistant manager. Among successes I took over a 5-year-old store with flat sales and excess inventory, in three months had reduced the inventory by 40%, and increased comp sales by 22%. Recruited to lead the startup and open two new stores one which I would manage and the other I would turn over to the store manager once the store was open.

Store Manager • Walgreens • 10/2000 – 6/2005

Managed every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising. Directed store team to create a sales environment that consistently exceeded expected sales goals and reduced operating costs. Managed team of 48 team members, including hourly employees, 4 assistant managers, and one executive assistant manager. Propelled a near worst-to-first turnaround of my store, transforming one of the district’s lowest ranked stores (#12 out of 14 in sales with one of the highest shrink in the district) to #4 in sales (competing with some of our higher traffic stores), #1 in customer satisfaction and third-lowest in shrink. Utilized my analytical skills to assess our customer market to determine the needs of potential customers. Took initiative and introduced products and services that fulfilled those needs, therefore increasing customer base and store profit.

PROFFESSIONAL DEVELOPMENT

Six Sigma Green Belt Certified

Cat Production System Section Manager Certified

Leaders as teachers training