Hub Operations Supervisor

O S A M A M O H A M E D H U S S E I N

Talbia – Haram.st

Giza, Egypt

Mobile: 011********

E-mail: ****************@*****.***

PERSONAL INFORMATION

Date of Birth: 3/23/1988

Marital Status: Married

Military Status: Exempted

OBJECTIVE

Seeking for a challenging job in Logistics & Supply chain at a respectable progressing organization where I could be effective utilized and developed according to my background and my abilities EDUCATION

2005-2009 Beni-seuf University Beni-seuf, Egypt

Faculty of law.

Grade: fair

SKILLS

Computer Skills:

Good Knowledge of Microsoft Office(Word-Excel-Power point-access-outlook-internet)

Language Skills:

Native language Arabic

Good command of both written and spoken English

Soft skills:

Communication skills, presentation skills, team work and leadership, time management, work under stress.

EXPERIENCE

Hub Operation Supervisor at Mylerz from Jan 2020 till now. o Dispatching, routing, and tracking of Hub E-Commerce Delivery Fleet. o Maintaining records and reports of performance and quality. o Troubleshooting supply problems, analyses, and reporting of the issues, solving and assisting in the implementation of solutions.

o Developing and maintain strong relationships with all delivery agents/couriers. o Communicating any delivery issues with the customer care team. o Manage real-time fleet capacity.

o Ensure a smooth operation by coordinating communication with Customers, vendors and other internal support teams.

Hub Leader at Jumia from April 2018 till Dec 2019. o Manage hub team and working on improve the team performance. o Responsible for day to day and weekly reports.

o Monitoring and maintaining the flow of internal operations (receiving, dispatching, Cycle, 5S,etc) o Monitor the hub queue status and volume.

o Effectively solve Vendors problems.

o Insuring highest quality during QC process.

Logistics Specialist (Fleet & VDO) from October 2017 to April 2018. o Working as fleet specialist mange and investigate couriers activities. o Scheduling deliveries with our customers.

o Following-up on vendor drop off (VDO) .

o Insuring highest quality during QC process.

o Updating the orders on system.

o Solving vendor drop-off problems

Pickup Station Specialist at Jumia from March 2017 to October 2017. o Following-up on customer pick up.

o Solving customer pick up problems.

o Updating the orders on system.

o Ensure the daily delivery of the cash collected to the banks.

Technical Support at Xceed Account TE-DATA from May 2014 to March 2017 o Handle Technical support inquiries.

o Good analytical, problem identification and problem solving skills. o Perform all troubleshooting steps regarding to the technical issues. o Personable, Customer focused, Business focused.

TRAINING

Advanced Excel workshop for Supply Chain July 2017.

International Logistic and Supply Chain from World Trade Organization Institute.

August 2012– January 2013 Course in CCNA ( Cisco Certified Network Associate )

July – October 2010 Training course Sponsored by the Future Generation Foundation (FGF) Basic Business Skills Acquisition (BBSA)

Developed Language and Computer Skills

Enhanced Presentation & Project Development Skills Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.

Course in customer service for 42-hour from Dale Carnegie training. INTERESTS

Reading, surfing the internet and Traveling.

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