Customer Service

TIMOTHY IDEMUDIA IHIMIRE

*** **** * *****, ***** 3 Flat 11, Festac Town, Lagos State.

MOBILE: 080******** EMAIL: ac19ea@r.postjobfree.com

Objective:

To obtain a position in a highly demanding firm, where I can add value substantially to its vision, goals and long term objectives, thus taking the firm to the zenith of its operations while attaining the apex of my career.

PERSONAL INFORMATION

DATE OF BIRTH: April 22, 1985

MARITAL STATUS: Single

SEX: Male

RELIGION: Christian

LOCAL GOVERNMENT: Esan Central

STATE OF ORIGIN: Edo

NATIONALITY: Nigerian

EDUCATION

2014 – “HOW MAY I HELP YOU” MTN NIGERIA, MARITIME HOUSE,

APAPA LAGOS.(TRAINING)

2010 – COMPUTER MAINTENANCE FONT -IT INTERNATIONAL, LAGOS

2005 – 2009 BSC IN COMPUTER SCIENCE AMBROSE ALLI UNIVERSITY EKPOMA, EDO STATE

1997 – 2002 O.LEVEL CERTIFICATE DOSEG INTERNATIONAL COLLEGE,

AMUWO - ODOFIN, LAGOS.

WORK EXPERIENCE

2014 – 2016 CUSTOMER CARE / SALES REPRESENTATIVE MTN NIGERIA,

MARITIME HOUSE, APAPA LAGOS

Listening to customer requirements and presenting appropriately to make a sales

Participate in tactical sales/marketing activities

Collection of sales order from customers.

Educating customers on MTN products and services

Interact with customers to provide information in response to inquiries

Cross selling and Upselling of various MTN products and services

Sustain client relationship

Ensure team cooperation.

Resolving customer complaints on using MTN products and services

Troubleshoot technical difficulties of customers on product use

Reconciliation of customer’s and companies account

SIM Registration

2013 – 2014 TRANSPORT / CREDIT CONTROLLER OFFICER MARATHON LOGISTICS LIMITED,

33, Moboloji Johnson Avenue,Lagos.

Timely and effective collection of all debts and customers payments nationwide.

Customer interface for invoicing and follow-ups, build independent relationships with customers nationwide.

Agree payment plans with customers and ensure that they are adhered to.

Resolve all problems, copy invoices, proof of delivery, credit notes, and liase internally to progress any problems that are being handled in any other department.

Pro-actively managed age debts, reviews, timely escalations on issues.

Providing accounts information to internal departments.

Coordinate with dispatch riders to collect cheques from customers.

Meet the agreed collection targets and send the weekly MIS top Management.

Transport and Fleet Management

Keep proper inventory of vehicles and perform daily checks.

Assist in ad-hoc duties as required.

2012 - 2013 ICT DEPARTMENT VOIPTELESAT NIGERIA LIMITED,

5TH Avenue, “R” Close, House 4,

Festac Town, Lagos.

ICT DEPARTMENT:

CCTV Installation

Computer Maintenance

2011 – 2012 SUBJECT TEACHER GOVERNMENT DAY SECONDARY SCHOOL,

Sifawa, Bodinga, Sokoto State.(NYSC):

TEACHER:

Subject Teacher – Computer Science

ICT Department

2011 – 2012 INEC STAFF INDEPENDENT ELECTORAL COMMISSION (INEC)

Sokoto State. (NYSC):

2011 – 2012 Election Presiding Officer

2012 Voters Registration Adhoc Staff

2008 – 2010 METRO-COLOR DIGITAL COLOR LAB AND PHOTO STUDIO

Amuwo – Odofin, Festac Link Road,Lagos.

Financial Helpdesk (QuickBook App)

ICT Department

Customer Relation

2007 - 2008 INDUSTRIAL TRAINING THE SUN NEWSPAPER PUBLISHING LIMITED

2, Coscharis Street, Kirikiri Industrial Layout,

Lagos.

Pre- Press

HOBBIES AND INTERESTS

Listening To Music And Swimming.

REFEREES

MR TUNDE OWOLABI MR BENJAMIN OKOSUN

National Examinations Council (NECO) Warehouse Site Manager

Examinations Development Department, Bollore Transport and Logistics

Financial Account Unit. 26 Creek road Apapa, Lagos.

P.M.B 159 Minna, Niger State. Mobile: 080********

Mobile: 080********

Contact this candidate