Customer Service Sales and Administrative Assistant
Resume:
MORGAN ROE
Houston, Texas 77095
ac19d5@r.postjobfree.com
EDUCATION
College of Business, Sam Houston State University, Huntsville, Texas
Bachelor of Business Administration Expected Graduation: June 2019
Cumulative G.P.A.: 3.190
College of Liberal Arts and Social Sciences, University of Houston, Houston, Texas
Completed 91 hours towards a degree in Graphic Design and Communication
Overall GPA: 3.583
HONORS AND AWARDS
Dean’s List: Spring 2011, Fall 2010, Spring 2010, Fall 2009
WORK EXPERIENCE
August 2011 to PetSmart
June 2017
Professional Pet Stylist
●Check in dogs based on Hands On Pet policy
●Follow policy to assure security and safety of all pets
●Bathe, brush and groom up to 10 dogs a day
●Answer multiple phone lines while maintaining excellent customer service
●Recommend additional products to customer to help their groom appearance
●Help strive to attain the weekly sales goal and maintain surveys of 100%
●Organizing files and collecting data to be entered into corporate system
●Enter and update customer account information and grooming details
September 2012 to KP Designs
April 2017
Administrative Assistant
●Provide general administrative and clerical support including mailing, scanning, faxing and copying
●Maintain electronic and hard copy filing system
●Perform data entry and scan documents
●Run company’s errands to post office and office supply store
●Handle telephone calls and relay messages
●Prepare and distribute correspondence such as memos and letters
●Prepare memos, invoices, reports, and financial statements through word processing, spreadsheet, database, and presentation software such as PowerPoint
●Open, arrange, and distribute incoming mail, faxes and email
●Manage invoices, products, and expenses in QuickBooks
November 2010 to GameStop
May 2012
Game Advisor
●Alphabetized and arranged 10,000+ store products
●Answered multiple phone lines while maintaining excellent customer service
●Maintained store appearance and cleanliness
●Informed customers of games and ESRB rating system
●Strive to attain weekly sales goals and subscriptions
July 2010 to Movie Exchange
November 2010
Sales Associate
●Purchased customer’s items based on title and condition
●Trained three new sales associates
●Alphabetized and arranged 25,000+ store products
●Assisted 30+ customers with merchandise on a daily basis
●Performed opening/closing duties while handling up to $2500 in deposits daily
November 2008 to Aztec Oil & Gas, Inc.
May 2009
Office Assistant
●Created and redesigned PowerPoint documents for corporate meetings
●Typed correspondence letters for 100 investors
●Mailed out invoices and checks to investors monthly
●Answered phone and took messages for CEO and Vice President
●Assembled 1000 brochures
●Handled $75,000+ deposits
SKILLS Macintosh and Windows PC, Microsoft Office – Word, PowerPoint, Excel, Access, Publisher, QuickBooks, 10-key proficient and 54 wpm.
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