Melinda Hughes

**** ******* **.

Colorado Springs, C0 80921

719-***-****

Focus Skills:

Customer service Team focus Insurance system navigation

Regulation compliance Scheduling Employee management Training

Payroll

Pharmacy Technician

King Soopers

March 2012 – Present Monument, Colorado

Certified Pharmacy Technician. Skilled at serving customers with personal service in one of the busiest pharmacies in the company. Able to explain complex insurance issues to patients. Works well with insurance companies, doctors and patients to ensure customer’s prescriptions are filled safely. Adept in multiple computer platforms to perform day to day tasks from ordering medicine to complying with federal and state regulations. Monument King Soopers is the number two King Soopers nation-wide in sales. I lead our team in customer service and number of sales. PTCB certification # 6201-0701-0371-757. Member of the King Sooper’s Safety Committee and Cultural Counsel. Aided in promoting safety with the employees and encouraging a positive company image.

Assistant Manager

Pet Play Place

May 2007 – December 2011, Atlanta, Ga

Helped manage day-to-day running of large dog daycare, training and kennel facility.

Managed 10 employees, set up schedules, produced monthly payroll budget, ensured customer

satisfaction and safety of all guests. Set up training seminars and wrote informational articles for clients. More than doubled training sales.

Assistant Team Lead

Premiere Conferencing

September 1997 – June 2002, Colorado Springs, CO

Started with Premiere Conferencing as a conference operator; advanced to Assistant Team Lead in two years. Helped manage a team of 15 people. Responsible for weekly reporting to Premiere management. Tracked time sheets. Tracked team’s efficiency and helped coordinate contests to encourage team morale. Responsible for performance reviews and disciplinary actions. Apprenticed on my own time in research and development programming department, debugging programs and troubleshooting programs.

Other Experience:

Announcer

KBIQ The Word in Music

May 1994 – September 1999

Responsible for on air show for this national satellite network, as well as dealing with affiliates and ensuring they received their recorded spots from the station. Responsible for remote broadcasts promotions. Wrote and produced commercial copy.

Assistant Producer/Reporter/Editor

Family News

May 1992 - September 1997

Started as sound editor and promoted to reporter and then to Assistant Producer of

national radio news program.

Interviewed high profile subjects from Presidential candidates to major celebrities.

Wrote six stories a day and worked on several special series programs a year. Helped edit

daily radio show into three formats for time and content.

Education

University of Nebraska-Lincoln

BJ, Broadcasting/English

Interned with the extension department to produce radio, and TV shows and spots. Assistant producer on nation’s longest running live TV program, Backyard Farmer. Produced 1/2 hour long program on Nebraska’s PBS station for University Extension agency.

Activities and Societies: Kappa Alpha Theta Campus, Police Committee

PTCB Certified Pharmacy Technician

2012 -2019

Certification # 6201-0701-0371-757.

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