Raj Narayan Rai

*** ****** ******** *** ***** Mob: +91-991*******

Lakshmi L/O Marathahalli BLR-37 Mail: ac19b0@r.postjobfree.com INFORMATION TECHNOLOGY MANAGEMENT

SYSTEMS INFRASTRUCTURE STAFFING

A highly skilled and well seasoned IT Manager with over 18 years of expertise in planning, coordinating, implementing and evaluating the effectiveness of systems, infrastructure and staffing required to accomplish department projects and objectives through which client can achieve uptime to ensure infrastructure availability to conduct business smoothly.

AREAS OF EXPERTISE

Project Management Team Building/Coaching Solid Leadership Skills

Vendor Negotiations Policy/Program Development Staff Training/Dev

Strategic /Tactical Planning Staffing/Employee Relationship Solaris/RHEL/VMware

L3/L4 Level Support ITIL Practitioner Root Cause Analysis CAPGEMINI -AXA

Senior Consultant / Deputy Manager Operations (Apr 2013 –Present) Managing all the projects from client including standard support projects like patching and upgrade by team of server administrators, leads .Team is taking care of end to end delivery for client from provisioning to decommissioning including failover, failback, production support, hardware and data center support, privilege access management etc. Achievements: Team was awarded with $5K cash award along with appreciation from client and boost up in client retention bonus by 50% as we met the target of storage migration across organization in very tight 100 days timeline which saved customer around $550K.

AXA TECHNOLOGIES SHARED SERVICES

Assistant Manager Operations (Oct 2009 –Mar 2013)

Provided SME level support to Alliance Bernstein Server Administrator Group in Solaris, Linux Physical & Virtual environment for United States, United Kingdom, Luxembourg, and Hong Kong, Singapore. Taken server operations to next level by setting example in team and creating TRUST by on time and quality delivery of products .Client double the team strength of offshore team and set the trend to hire in offshore if any onshore member leave the client side. Achievements: Doubled the offshore team strength and raise the bar of team from L1 to L2 level support as project was started as L1 Support.AXA Awarded as Best Server Consultant for Client. IBM INDIA

Senior Solaris Administrator [Oct 2007 - Oct 2009] Senior technical responsibilities as shared resource for almost 150 international clients in US & UK including US Government Clients for Solaris, HP-UX,AIX Servers Management, Incident Management, Problem Management, Request fulfillment, Change Control Management, Root Cause Analysis report submission to Direct Program Executives for particular client.

Achievements: Provided support on time for all the clients for UNIX & Linux to make sure infrastructure availability for conducting business smoothly. Offshore operations were in bad shape, streamlined offshore operations up to very productive/efficient level within first year of my tenure by taking additional responsibilities, setting examples, creating standard policy and procedures. Promoted in a year rare in IBM. CMS COMPUTERS

Project Incharge (Nov 2006 - Sep 2007)

Resident Project In charge for Citibank, NA RO.Team Management, Customer Management, HP-UX, AIX, Solaris Servers and Tape Media Management, Inventory Management, Desktop Management Achievements: Streamlined Inventory Management System for Citibank. Streamlined Tape Library Management for Citibank. Provided Solaris/HP-UX /AIX Servers Support for Citibank. Achieved Patching target with in timeframe for Citibank including Servers/Desktops.

PCS TECHNOLOGIES

Senior Engineer CS – Team Lead (Oct 2004 – Oct 2006) Resident Team Lead to New India Assurance RO Sector-17 Chandigarh (UT).Project was spanned across 5 states UNIX-Solaris, HP-UX, UnixWare, Open Server/Linux Servers with Oracle in each of their branches in region. Achievements:

● Gained Customer good repo and maintained all the servers up to their expectations.

● Executed additional responsibility as secondary for all UNIX Linux Client in region.

● Saved Company’s another project for Allahabad bank of worth 90 lacks INR from termination by installing LINUX/Oracle Client and DB setup on their RO Office -Dell Power Servers and set the procedure to execute all branches installation as additional responsibility. CMC LIMITED

Resident Engineer (Mar 1999 – Sep 2004)

Resident Engineer to LIC Divisional DO reporting and SPOC for reported region for all other clients mostly government sector banks, Indian Oil Depot, Indian Railways Achievements:

● 25 branches of LIC IT setup from scratch including PROD/DR Servers setup with Unixware2.01/8 Port I/O card installations and configuration of VXL Dump terminals and desktops for various departments, Lipi Line Printer Driver installations and configuration on servers for policy printing.

●IVRS (Interactive Voice Response System) setup and configuration for Policy Inquiry

●Managed all other UNIX Linux clients in region along with pre-sales support in region.OpenServer5.x/Linux7- 8/Novel Netware/Windows NT installations in government sector banks.

● SCO OpenServer5.X installation and maintenance in Indian oil Depot in region and their heavy duty printer’s configuration on servers and maintenance for printing sales invoices. EDUCATION&CERTIFICATION

Master of Computer Application MDU Rohtak

M.Sc (Mathematics) DDU University

Certification VCP-DCV/ITIL/CCNA/Solaris/TTT

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