Customer Service Sales

Natalie Jacko

** ***** **** ****, **** M** New Haven, CT 203-***-**** ac199k@r.postjobfree.com

Professional Summary

Assertive Assistant Operations Manager adept at supervising company operations. Proficient in basic human resources functions including maintaining branch payroll and assisting in the training of new hires. Specialized in ensuring efficiency and maximizing productivity.

Assistant Operations Manager 2003-Present Turtle & Hughes, Inc., New Haven, CT

Presently responsible for identifying inefficiencies and maintaining detailed administrative and procedural processes to improve accuracy and efficiency. Assists in ensuring smooth operation and communication by problem solving issues between cross-functional teams, which includes management, sales force and broad customer base.

Inventory Control

Problem Solving

Purchase material from our Central Distribution Center and Vendors

Maintain branch payroll, as well as sick/vacation time

Return goods permission

Ability to enter sales orders

Responsible for daily cash control and weekly deposits

Run daily and weekly reports

Billing/shipping warehouse transfers as well as sales orders

Accounts Receivable 2002-2003 Turtle & Hughes, Inc., Linden, New Jersey

Review and qualify new business for credit approval

Commercial collections, working with an aging and account maintenance

Extensive phone interaction and articulate and thorough documentation of customer contact

Addressed client concerns to ensure customer satisfaction

Interacted daily with sales department and vendors

Executed and cleared all chargebacks

Traffic Department 2000-2002 Turtle & Hughes, Inc., Bridgewater, New Jersey

Maintained a daily log for freight receiving appointments

Audited freight bills for various trucking companies

Processed and approved freight bills for billing

Knowledge of freight claim procedures

Oversaw payroll and maintained PTO for all employees in our Central Distribution Center

Additional Skills: Microsoft Word, Microsoft Excel, Outlook, Data Entry, Notary Public

Customer Service Representative First Savings Bank, 1995-2000 Hazlet, New Jersey

Responsible for maintaining a cash drawer

Issued Bank Checks and Savings Bonds

Determined customer needs and assisted in opening accounts

Assisted brand managers with daily tasks

Volunteer Experience

Red Leash Rescue 2016 to Present

Assists in the transfer of animals to foster homes

Help at fundraisers

Write out personal thank you letters for all donations

Professional references available by request.

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