STEPHANIE L. TUCK

*** ******** ******, *******, ** 24012 540-***-**** ac198o@r.postjobfree.com

PROFESSIONAL PROFILE

Quality-focused and customer service oriented professional able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Well organized and versatile with a diverse work history.

Proficient in obtaining and processing information with initiative and action.

Brings finely tuned attention to detail and commitment to quality to all assigned tasks.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Release of Information

Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology

Medical Billing Medical Records Management Patient Registration

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Medical Laws & Ethics Pathophysiology for Medical Office MS Office / MS Word

Computer Information Systems Medical Transcription Office Accounting Principles of Management

CERTIFICATIONS

Pursuing Medical Administrative Assistant Certification (CMAA)

EDUCATION

Ultimate Medical Academy – Medical Administrative Assistant, 2016

Comprehensive training included:

Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.

Prepare patients for examination and treatment.

Maintain medical charts and electronic medical records (EMR/EHR) systems.

Obtain insurance authorizations for procedures, gather medical histories, and collect payments.

PROFESSIONAL EXPERIENCE

Brook Byrd pharmacy - pharmacy technician not certified yet. Working on that now..

Filling counting labeling prescriptions. E filing E refill e new request and taking new script on phone from nurse or dr

Berglund Credit Line – Roanoke, VA 02/2015 – Present

Internet Sales

Respond to email leads and inquiries from potential online customers.

Present clear and concise explanation of information to customers through communication cables.

Schedule and confirm appointments for interested customers.

Organize files to show correspondence activities with customers.

Maintain customer accounts, check in inventory, and accept and process payments.

JC Penney – Roanoke, VA 11/2010 – 12/2014

Support Supervisor

Exhibited a professional level of customer service and satisfaction.

Executed mark down and mark ups on store merchandise.

Oversaw merchandising and set store sales monthly.

Managed the workflow of associates as well as shipping and receiving.

Effectively scheduled the staff within need of business and adjusted hours as necessary to reach goals.

Accountable for the knowledge and completion of cash office operational functions.

ITT Night Vision - Roanoke, VA 08/2007 – 01/2010

Assistant to Contract

Issued domestic and international returns.

Researched any issues regarding missing items in a shipment.

Prepared information for shipments ready to ship.

Maintained and organized open and closed orders.

Processed Engineering Test Data, updating reliability data for tubes.

Oversaw Production Inventory Control.

Updated the Night Vision Goggle Production Schedule daily from information given.

Kept up and organized Voluntary Disclosure Files.

Gathered, reviewed, and maintained reports and supporting documentation.

Atlantic Credit and Finance – Roanoke, VA 12/2005 – 05/2007

Collector

Managed collections

Performed outbound calls to debtors.

Maintained accurate scheduling and follow-up call list.

Processed credit card payments.

Researched accounts that had been disputed.

Maintained complete and accurate filing system for forms, records, and general correspondence.

Western Virginia – Roanoke, VA 04/2004 – 11/2005

Customer Service Representative

Performed teller transactions and provided financial services information.

Maintained confidentiality while accessing customer accounts.

Processed cash and check withdrawals.

Recorded all transactions correctly and in compliance with bank guidelines.

Balanced cash and check transactions at the closing of each shift.

Western Virginia – Roanoke, VA 04/2003 – 11/2005

Customer Service Representative

Received and receipted a variety of payment and other cash or cash-related transactions.

Prepared collection receipts for bank deposits.

Coordinated daily and monthly reports and balanced to system reports.

Reconciled cash, check, and credit card receipts daily.

Investigated and resolved any out of balance problems.

Projected currency and coin requirements and re-ordered as needed.

Answered phones, set up new accounts, posted invoices, prepared routine billings, and filed documents.

Applied systematic collection procedures to delinquent accounts.

Submitted delinquent debts for state's debt collection program.

Recommended write-offs on uncollected accounts.

Processed return checks and added charges back to appropriate accounts.

Prepared and purchased departmental supply orders.

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