Virtual Assistant
Resume:
KINVERLEY DULOSA CABALFIN
TALISAY CITY, NEGROS OCCIDENTAL
CONTACT NUMBER: +639********* Email: *******@*****.***
SKYPE ID: ******@*****.***
OBJECTIVE:
To secure a position with a stable and profitable organization, where I can be a member of a team and utilize my experience to the fullest.
Summary of qualifications:
Excellent communication and human relation skills
In depth knowledge of meeting sales experience and goals.
Hands on experience in performing technical and non-technical services.
Ability to deal with customer issues in a professional manner and to diffuse any and all irate customers to the best of my ability.
I understand client contracts and can explain all details while working with callers.
I always strive to excel at customer satisfaction and to continuously improve all my customer service skills/
I am able to work first, second or third shift, weekends and holidays.
KEY ACHIEVEMENTS:
Attained success in meeting sales goals by 100% up-selling services to existing customers over the phone.
EDUCATIONAL ATTAINMENT:
WEST NEGROS UNIVERSITY
BACHELORS OF SCIENCE IN ACCOUNTANCY
2007 – 2012
WORK EXPERIENCED:
Panasiatic Solutions
Customer/Technical Service Representative
Straight Talk account
Graveyard shift
July 2011 – June 2012
Talked to different customers and addressed their concerns.
Offered internet packages.
Created tickets for problems that can’t resolved over the phone.
Talk Telepointe Global
Outbound Call Center Agent
Medical Account (DIAB)
Appointment Setter
Graveyard shift
August 2012 - August 2013
Contacted customers in a courteous friendly and professional manner.
Interfaced with client scheduling in an effective manner to schedule appointments
Up-sold services to existing customers.
Teleperformance
Inbound Call Center Agent
Customer Sales Representative
Hotels.com
Graveyard shift
September 2013 - September 2014
Communicate with various types of customers and address their travel inquiries which include flight details, hotel reservations and transfer.
Assisted customers on their travels, flights and itineraries according to their respective designations, assignments mandated by their companies through their official travel websites provided by our services.
Assist airlines with the flight changes/cancellations or re-booking if necessary
Pinoy Partners Outsourcing Center INC.
Hotel and Travel Representative
Travelliance
Graveyard shift
November 2014 – March 2016
Assisting customers on their inquiry regarding their concerns and issues
Assisted customers on their travels, flights and itineraries according to their respective designations, assignments mandated by their companies through their official travel websites provided by our services.
Booking and cancel hotel reservations for business and family members.
Offered alternative options/locations if the preferred hotel was not available.
Basic direction instruction for customer arriving before check in time.
Locating available hotel rooms and airline ticket for travellers.
Assist airlines with the flight changes/cancellations or re-booking if necessary.
Updated airlines from time to time via- e-mail or call.
Surkus
Support/Virtual Assistant
Advertising/ Marketing
Home based
Graveyard shift
June - August 2016
ONLINE TAGGING FOR A SPECIFIC EVENT
CROWD CASTING FOR EVENTS
SEND TEXT AND E-MAIL THE CODES FOR THOSE WHO ARE INVITED
VERIFY THOSE WHO ATTENDED
ANSWER INQUIRIES IN ZENDESK
Phone Animal
Appointment Setter ISA
Home based
Graveyard shift
September – June 2017
Business to customer set-up
Calling leads to know if they have any plans of selling their homes
FSBO, EXPIRED LISTINGS, CIRCLE PROSPECTING, CASH BUYER ETC
USED MOJO DIALER
Convinced customer in an effective manner
Transfer the call to a live manager once confirmed
Contact this candidate