NORMAN LUIS T. VALENTE

Block **, Lot ** Sibulan Country Homes, Sibulan, Negros Oriental, Philippines

Mobile #63-917-***-**** \ 63-926-***-****

Email Address: ac191o@r.postjobfree.com

RESUME PROFILE

A versatile Engineering graduate, having the passion to thrive in the IT industry. Highly developed abilities in problem identification and implementation of effective solutions. Comfortable with evaluating and comprehending data, and reporting myself in a proficient manner. Excellent inter-personal communication and social skills built through years of working in a diverse environment. A friendly, mature and flexible individual with a developed innovative approach towards objectives and tasks.

EDUCATION

Dates (m-d-y): 03-19-2000

Name of University/ Institute: Silliman University

Degree: Bachelor of Science in Electrical Engineering

LICENSURE/Certifications

Dates (m-d-y): 10-01-2000

Title of Licensure: Registered Electrical Engineer

Dates (m-d-y) 10-30-2013

Title of Certification Dell Certified System Engineer (Desktop and Laptop)

SKILL SET

Programming Languages: BASIC, Turbo C, Visual Basic 6, basic bash scripting, basic WMI scripting

Operating Environments: Windows 2003 and 2008 Server, Windows 7, Windows 2000, Windows XP SP3, DOS, Linux Cent_OS Enterprise Server 6, Suse Linux Enterprise Server 11 and Ubuntu Desktop 10.04 LTS

Server Based Software: Windows 2003 and 2008 Active Directory, Windows 2003 File and Print Server, DHCP Server, DNS Server, Microsoft Exchange Server 2003, Microsoft SQL 2008 Server, Postfix 2.5.6 Mail Server, Apache 2.2.10 Webserver

Software: Microsoft Office Pack, Microsoft Access, Visio 2002, Corel Draw 11, AutoCAD R14t, HP Openview, Squid Proxy Server, Pfsense Firewall, Zeroshell

Hardware: Cable splicing and termination, Installation and configuration of Routers, Switches and Basic Cisco router support,

WORK EXPERIENCE

Date of Employment: 06-14-2012-Present

Name of Employer: NCR Philippines

Address: 17th Floor, Standard Chartered Building, Ayala Ave. Makati City

Type of Business or sector: Financial Support Services

Occupation or position held: Field Engineer ATM/Dell

Job Responsibilities:

Responsible for providing installation, second line maintenance and repairs on equipment within the assigned territory/region(Negros Oriental, Siquijor and San Carlos) to assure continuity of customer operations and high levels of customer satisfaction.

Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer s requirements.

Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment.

Date of Employment: 07-02-2012-03-12-2013

Name of Employer: Lancera BPO Phils Co Ltd

Address: National Highway,North Road, Bunao, Dumaguete City

Type of Business or sector: IT Consulting and Management

Occupation or position held: IT Manager

Key Achievements:

Designed and setup the company s Windows based IT infrastructure.

Setup and configured the company s Windows AD/Domain and network infrastructure.

Implemented disk imaging solutions for faster workstation deployment.

Setup and deployed the company s callcenter software for the customer services division of the company.

Created and maintained documentation for the company s network schemas, IT user policies, IT security policies and hardware/software configuration settings.

Job Responsibilities:

Analyzes the Information Technology (IT) needs of the company and recommends technical solutions. Create all necessary documentation of all IT systems used by the company.

Setup and provide upkeep for company s servers.

Provide IT technical and desktop support for all departments in the company while maintaining 99% uptime of all services.

Oversees all IT tasks and structure. This includes systems security, internet/intranet improvement, systems integration, network operations, and project management.

Handle a team of IT Technicians to take care of day to day IT tasks.

Provide training and guidance for all IT personnel.

Attend Management Committee meetings to discuss IT requirements for the day to day operations of the company.

Date of Employment: 06-20-2011-07-02-2012

Name of Employer: Cang s Incorporated

Address: National Highway, Daro, Dumaguete City

Type of Business or sector: Retail

Occupation or position held: Systems Administrator/IT Head

Key Achievements:

Deployed and maintained Software based Router/Bridge Linux Firewalls to handle network services for the company s peripheral and internal network infrastructure.

Deployed and maintained a Linux based server for the company s website and mail.

Created and maintained documentation for the company s network schemas and hardware/software configuration settings.

Deployed and maintained a backup and recovery solution for the company s database and records.

Trained various personnel to handle and maintain technology incorporated into the company s infrastructure.

Job Responsibilities:

Analyzes the Information Technology (IT) needs of the company and recommends technical solutions. Responsible for documentation and security of all IT systems.

Maintains the POS infrastructure of the company for its supermarket, department divisions, making sure that the system is functioning properly.

Oversees all IT functions and systems. This includes, but not limited to systems security, internet/intranet development, systems integration, hardware and network operations, systems documentation and project management.

Date of Employment: 09-18-2010-03-22-2011

Name of Employer: KKnasel Marketing Plus Contact Center

Address: Corner Colon and Sta. Rosa Sts., Dumaguete City

Type of Business or sector: BPO

Occupation or position held: Systems/Network Administrator

Key Achievements:

Maintained the company s existing Linux based infrastructure including VOIP software used by the company to correspond with its clients.

Installed a new linux based VOIP system for the use of the company after the old VOIP system crash happened.

Setup and maintained the company s Windows 2003 Domain server, and migrated the company s linux based infrastructure to the domain.

Setup and maintained the company s Windows Exchange2003 server for the company s email correspondence with internal and external clients.

Setup and maintained the company s Linux based VOIP software, and then migrated the system to a Windows based VOIP software to adhere to the company s migration scheme.

Setup the cable wiring and patch panel termination for the company s second new site

Job Responsibilities:

Handles all the Information Technology (IT) needs of the company, proposes technical solutions and makes sure that all documentation of software and hardware used are up to date.

Deploys and Executes Information Technology systems, such as the kind of system to be used by the company for VOIP and other related software.

Date of Employment: 06-29-2009-03-22-2010

Name of Employer: Hewlett Packard Philippines

Address: 15flr Robinson Summit Center, Makati City, M.M.

Type of Business or sector: IT Support

Occupation or position held: Systems Support Engineer/Remote Systems Administrator

Key Achievements:

Provided Level 2 technical support for HP s client which is P&G global, composed of more than 5000 servers some of which are virtual servers by using ITIL practices. Level 2 support included troubleshooting of OS issues and other related applications, data gathering or investigation of issues to be able to reach a permanent resolution. Resolution of reported issues within the given SLA of the client

Managed the clients Wintel IT Infrastructure remotely to ensure 100% uptime and respond accordingly to downtime issues and other related problems.

Did OS/WINTEL application server installation for the client when requested and to ensure that new server is available within given client SLA.

Job Responsibilities:

Level 2 technical support for P&G global.

Troubleshoot OS issues and other related applications, data gathering or investigate issues and reach a permanent resolution of reported problems within the given SLA of the client

Manage the clients Wintel IT Infrastructure remotely to ensure 100% uptime and to respond accordingly to downtime and other related problems.

Do OS/WINTEL server installation for the client when requested and to ensure that new server is available for use by the application team.

First point of contact for project implementation in the improvement of the IT infrastructure and the services it delivers.

Date of Employment: 06-23-2008 06-29-2009

Name of Employer: Bananaleaf Asian Cafe

Address: #43 Annapolis St., Annapolis Tower, San Juan Greenhills, M.M

Type of Business or sector: Food and Beverage Company

Occupation or position held: IT Officer/Systems Administrator

Key Achievements:

Setup and maintained the company s CCTV system. Setup the system to be accessible remotely.

Setup and maintained the company s Windows based domain infrastructure. Implemented domain group policies to handle user access restrictions within the internal network.

Setup user access restrictions to the file server to ensure security.

Job Responsibilities:

Implement Information Technology architecture and systems, such as the kind of POS system to be used by the company for its restaurants, making sure that the system is user friendly, fast, easy, and efficient.

Manage the IT project and vendors to understand system requirements, ensuring that the technical architecture is consistent with the company's needs.

Oversee all IT functions and systems. This includes, but not limited to systems security, internet/intranet development, systems integration computer operations, hardware and network operations, systems documentation and project management.

Do maintenance of the company s servers to ensure that it is running optimally and is functioning properly.

Date of Employment: 06-19-2006 07/19/2007

Name of Employer: Convergys Philippines Corp.

Address: 27th Flr. Equitable-PCI Tower, Ortigas, Pasig City

Type of Business or sector: BPO

Occupation or position held: Technical Support Representative

Key Achievements:

Cited by clients 7 times in a span of a month for exemplary performance of duty.

Job Responsibilities:

Provide First Tier Voice Support for clients

Assist clients in configuring the company provided Modem/Router to the specifications requested.

Assist clients in configuring software applications such as e-mail client software.

Assist clients in configuring their LAN whether it be wireless 802.xx, USB, HPNA or Ethernet on both MAC OS X and Windows Platform. .

Date of Employment: 07-24-2003 05/15/2006

Name of Employer: GUD Moto Trading Corp.

Address: 162 Cervantes St., Dumaguete City, Negros Oriental

Type of Business or sector: Motorcycle and Appliance Dealer

Occupation or position held: IT Administrator

Key Achievements:

Implemented and maintained the BP Castrol Business Management Program for the company.

Upgraded the company s network infrastructure from a workgroup to a domain based network infrastructure.

Initiated the centralization of the client accounting system via VPN so that all remote branch data is current when viewed at the Head Office.

Job Responsibilities:

Managed user accounts, user policies, back-up as well as provide technical support for BP Castrol s Turfview Oracle 8i Business Management Software

Responsible for managing all IT related function of the company.

Provide technical support for the entire company site.

Encode daily client transactions for record keeping as well as audit purposes.

Date of Employment: 04-01-2001 06/22/2003

Name of Employer: Ric s Internet Café

Address: Harolds Mansion, Dumaguete City, Negros Oriental

Type of Business or sector: Internet Services

Occupation or position held: Systems Administrator/Technical Support

Key Achievements:

Did the cable wiring and termination for the company.

Upgraded all PC s from Win 98SE to Windows XP.

Setup the Proxy Server for the company s internet connection.

Job Responsibilities:

Install or integrate hardware components and corresponding software to existing PC s of the company.

Resolve technical problems related to software (applications and installation)., and hardware (network systems, system failure).

Supervise and provide technical support and training to fellow employees in the areas of virus protection, and other PC related issues.

Teach end-users on how to resolve software application issues.

Dates (m-d-y): 06-01-199*-**-**/2001

Name of Employer: Virtual V Internet Cafe

Address: Harolds Mansion, Dumaguete City, Negros Oriental

Type of Business or sector: Internet Services

Occupation or position held: Technical Support

Key Achievements:

Maintained all company PC s to be in perfect working condition

Job Responsibilities:

Install or integrate hardware components and corresponding software to existing PC s of the company.

Assemble and test PC for integration to company LAN.

Provide end-user support.

Dates (m-d-y): 09-15-1998-06-12-1999

Name of Employer: Silliman University Computer Center

Address: Dumaguete City, Negros Oriental

Type of Business or sector: Education sector

Occupation or position held: Laboratory Assistant

Job Responsibilities:

Provide end user application support which includes programming applications as well as database and office applications.

Assist the instructor during the course of instruction.

REFERENCES:

Provided upon request.

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