Information Customer Service
Resume:
Katrina Butler
Washington, D.C. 20011
ac191k@r.postjobfree.com
Work Experience
Department of Homeland Security (Integral Consulting, Inc.)
Records Management Specialist II 10/2016-Present
Use knowledge of records management principles to facilitate inventorying and appraisals, categorization, disposition and retention in accordance with all statutory records management requirements and NARA.
Analyze and evaluate records maintained by business lines to ensure work processes and policies related to the information lifecycle are adhered to and documented
Implement and administer enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.
Utilize SharePoint to enter, and review hard copy and electronic documents. Align documents according to the DHS schedule for disposition
Ensured agency compliance with the various archival and retention rules and regulations
Department of Justice- The Victims Compensation Fund for September 11th/Department of Justice Civil Rights Complaint Office (USIS/PAE) 03/2014-09/2016
Document Management Specialist
● Prepared batches for scanning by adhering to client guidelines in a time sensitive
environment
● Took the initiative and volunteered to work on both diagnosing and resolving over 1,000 Data Discrepancy files
● Created and maintained spreadsheets for Intake Team supervisors
● Assisted in organizing files in both the file and mail rooms
● Identifying and coding hardcopy documents in accordance with guidelines for ingestion
● Review documents to ensure wet signatures are captured
● Reviewed document types to ensure that they are properly identified, and flagged
accordingly
● Corresponded with Claimant's, Attorneys and Personal Representatives to achieve
claim resolution
● Managed shared claimant portal used to track data discrepancy claims
● Edited documents for accuracy.
● Expertise in Data Entry and Data Analysis
● Managed systems database which contains over 5,000 claims
● Responsible for the resolution of claims in which resolution is necessary before claim
hearings can be conducted
● Prepared client correspondence data sheets aimed at the immediate resolution of claims
that contain discrepancies
Georgetown University Hospital 11/2013- 03/2014
Release of Information Specialist II
● Responsible for assuring that all patient records and loose documents are placed/ scanned
into the HealthPort Patient Folder as well as indexing all documents to the appropriate
patient folder, and ensuring that each document is assigned the appropriate document
name
● Safeguard and protect the patient’s right to privacy by ensuring that only authorized
individuals have access to the patient’s medical information, and that all information
provided are in compliance with the request
● Performed duties assigned and had to adhere to to all applicable laws such as FOIA, and
HIPAA regulations, procedures, and standards
● Process Release of Information medical requests in a timely and efficient manner
ensuring accuracy and providing customers with the highest customer service to patients,
attorneys, and third party payers
T-REX CORPORATION
Records Clerk 04/2012-11/2013
● Maintained confidentiality of rates, private health information, and client information.
● performed all assigned tasks in a safe manner according to Company Policy.
● Makes decisions on questionable information on computer images according to
Instructions provided. Verifies, if required, that previously keyed information is correct,
Re-key previously keyed information. Deciphers errors and makes a decision as to what is
The correct information and directs all questions to Supervisor.
● Transcribes information from computer images and paper source, and determine what
information needs keying on each document, and make decisions on questionable
documents on computer images according to instructions provided.
● Managed inventory and tracking systems, records classification, file maintenance,
retrieval requests, on-site storage services and other project activities and services to meet
customer requirements
● Responds to assigned contractor's’ requests for information and/or administrative
assistance
ADMINISTRATIVE OFFICE OF THE U.S. COURTS
Records Clerk 07/2011 –02/2012
● Responsible for prepping, scanning, and importing over 35,000 Electronic Official Personnel
Folders (E-OPF) files for judges and court employees as well as mailing out files and
documents to the courts and to other government entities.
● Prep, review and send off E-OPF’s and individual documents to other government agencies
or to The National Personnel Records Center according to the time table established by
Federal records regulations.
● Ensure accuracy and quality of all documents scanned and imported into E-OPF’s system in
accordance with OPM’s “Guide to Judiciary Policies and Procedures”.
● Print out personnel folders for investigators and set up meetings.
● Worked with a variety of documents including but not limited to micrographics, paper,
disk/CD, video/audio, maps, photographs, oversized materials, and physical objects. Specific
technical duties may vary according to the needs of the work site and include, but are not
limited to: response to inquiries; record duplication and distribution; records circulation;
intake, coding and bar-coding of records; collection maintenance and retrieval tasks; records
retirement and transfer; participation in records clean-up days; basic file plan training;
warehouse upkeep and records transport; records disposal; equipment maintenance; and use
of automated information systems for search and retrieval, data entry, and overdue reporting.
DEPARTMENT OF HOMELAND SECURITY (FEMA)
Information Control Assistant 09/2004- 09/2008
● Compiled and maintained records of business transactions and office activities of
establishment performing variety of following or similar clerical duties and utilizing
knowledge of system or procedures: copies data and comply records and reports.
● Prepared, issues, and sends out receipts, bills, policies, invoices, statements, and checks.
● Utilized golba 1360's View Star workflow product to scan, index, imaging, routing and
archive customer interactions, including claim forms, letters etc.
● Worked with advanced imaging features such as document annotations and document
merging and splitting.
● Analyzes data to obtain for Sorted, packed and labeled, meter, log and ship outgoing
● Managed and maintained computerized database audits of income and outgoing overnight
and priority mail using various processing equipment (i.e. Waltz Intelligent Tracking and
FedEx Tracking Systems, Xerox Docuprint Printer and NEMIS Imaging and Indexing
Software)
● Operated computer terminal to input and retrieve data
Skills and Training
Microsoft Windows, Word, Access, Excel, PowerPoint, Registration Intake, Document
Preparation, Records Imaging Examiner, Scanning, Helpline Switchboard, Smart Routing/Info
Control Indexing/Quality Control, QC Letters, Processing Checks, Construction, Case Analysis
Insurance, Generating Letters, PeopleSoft Database, Schedule Records, Moving Records NARA,
Retire records, also Answer FOIA request forms, type 50 wpm. Team player, strong leadership
skills, positive can-do attitude.
Education
M.M. Washington Career High School
Washington, D.C.
Diploma- June 2000
National Archives and Records Administration (NARA) Certifications
Security Clearance: Public Trust
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