Rashawn Butler

*** *. ****** **

Highland Springs, va 23231

ac18zl@r.postjobfree.com

540-***-****

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Objective

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Young professional with over 15 years of experience in the hospitality industry, seeking rewarding and challenging opportunity within a well established company, where I can apply my expertise, utilize my interpersonal skills, focus on business profitability, and progress in development to level of senior leadership for your organization.

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Skill Summary

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Microsoft Office

Suites Opera

Galaxy

Quickbooks

Type 70 wpm.

OnQ

Squirrel

Micros

FOSSE

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ACADEMIC BACKGROUND

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Stratford University, Falls Church, VA

Bachelor of Arts in Hospitality Management, GPA: 3.2

02/2013 - 02/2017

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PROFESSIONAL EXPERIENCE

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Richmond Airport Hotel

Richmond, VA

Front Desk Agent / Night Audit

05/2017 -07/2017

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Sets the tone and example of guest service and guest satisfaction for all colleagues

Participates in the managing, overseeing and training the Front desk personal

Acts as a liaison with the Front Desk Manager and/or GM concerning Front Desk colleagues

Checks daily of the previous day's work, i.e. posting, deposits, cash reports and petty cash reports

Facilitated guest check-in and check-outs to ensure service excellence

Met weekly with the Front Desk Manager to discuss projects, progress and items that need resolution

Checks daily of the previous day's work, i.e. posting, deposits, cash reports and petty cash reports

Ensured the front desk provides a professional

and friendly service for customers

Springhill Suites by Marriott

Alexandria, VA

Front Desk Agent

10/2016 -01/2017

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Sets the tone and example of guest service and guest satisfaction for all colleagues

Participates in the managing, overseeing and training the Front desk personal

Acts as a liaison with the Front Desk Manager and/or GM concerning Front Desk colleagues

Checks daily of the previous day's work, i.e. posting, deposits, cash reports and petty cash reports

Facilitated guest check-in and check-outs to ensure service excellence

Met weekly with the Front Desk Manager to discuss projects, progress and items that need resolution

Checks daily of the previous day's work, i.e. posting, deposits, cash reports and petty cash reports

Courtyard by Marriott 02/2015 - 10/ 2016

Chevy Chase, MD

Front Desk Supervisor

Sets the tone and example of guest service and guest satisfaction for all colleagues

Participates in the managing, overseeing and training the Front desk personal

Acts as a liaison with the Front Desk Manager and/or GM concerning Front Desk colleagues

Checks daily of the previous day's work, i.e. posting, deposits, cash reports and petty cash reports

Facilitated guest check-in and check-outs to ensure service excellence

Met weekly with the Front Desk Manager to discuss projects, progress and items that need resolution

Checks daily of the previous day's work, i.e. posting, deposits, cash reports and petty cash reports

Springhill Suites by Marriott 01/ 2014 - 01/2015

Fairfax, VA

Front Office Manager

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Sets the tone and example of guest service and guest satisfaction for all colleagues

Participates in the managing, overseeing and training the Front desk personnel

Acts as a liaison with the Front Desk Manager and/or DOR concerning Front Desk colleagues

Checks daily of the previous day's work, i.e. posting, deposits, cash reports and petty cash reports

Handles guest incidents in reporting via Home Office and contacting the Risk Manager for guidance on claims reporting to carrier. Ensures that processing of all incidents is done timely

Works with FOM and Safety Team Leader on all safety related issues

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Homewood Suites 01/2013 – 12/2013

Leesburg, VA

Front Desk Supervisor

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Supervised a team of 5 staff to handle all guest issues

Worked on the budget and staff scheduling

Facilitated guest check-in and check-outs to ensure service excellence

Oversaw the Door/Bell staff in the absence of a Valet Supervisor and/or Front Desk Manager

Met weekly with the Front Desk Manager to discuss projects, progress and items that need resolution

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Hampton Inn 10/2011 – 12/2012

Cleveland, Ohio

Front Desk Manager

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Trained, cross -trained, and retrained all front office personnel

Evaluated the job performance if each front office employee

Verified that accurate room status information is maintained and properly communicated

Maintained an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs

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Holiday Inn 05/2010 – 10/2011

Cleveland, Ohio

Front Desk Supervisor

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Managed and trained the concierge, night auditor and team of receptionists

Ensured the front desk provides a professional and friendly service for customers

Directed and worked with managers and employees to successfully execute all front office operations

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Hilton Alexandria Mark Center 07/2009 – 01/2010

Alexandria, VA

At your Service Manager

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Received all in-house and outside telephone calls and process requests professionally and correctly

Tracked all guest requests and issues to use as process improvement tool

Improved guest and employee satisfaction while maximizing the financial performance of the department

Contact this candidate