SENIOR BUSINESS ANALYST/PROJECT MANAGER

Senior Business Analyst with over 15 years IT experience across multiple industries (Retail, Relocation, Pharma, Manufacturing). Extensive experience in gathering requirements for projects spanning various architectures and technologies. A successful track record in implementing solutions based on business needs. Highly analytical and process-oriented with excellent interpersonal, technical documentation and presentation skills. Experience with Agile, Waterfall Methodologies. Enthusiastic, detail-oriented and an effective leader.

CORE COMPETENCIES

•Business Analyst using Agile & Waterfall methodologies, resource management, Process Analysis and Design & Time management

•Project Management skills include Resource Management & Time management

•Leadership role in a team environment; encouraged, coached and mentored team members in acquiring the technical and behavioral skills needed to effectively meet the needs of business customers.

•Business Analyst responsible for the analysis, requirements gathering using Business Intelligence strategies such as Data Analysis, Information Visualization etc. & design of multiple projects spanning different Business Industry

•Strong experience with using PL/SQL and creating database queries

•Prepared plans & designs for the development of business systems including estimate of time & resources tracked and communicated status of ongoing projects to the managers

•Experience in writing requirements in JIRA, writing/managing project related documents in Confluence and creating reports using EazyBi Jira plugin

•Conducted interviews, meetings & Joint Application Design (JAD) sessions during requirements gathering

•Acted as the liaison between the Business and Developers and also between the Developers and QA, Conducted User Acceptance Test (UAT) with the Business groups

•Extensive experience in telecommute and working with globally based teams, business partners, developers & QA

•Hands on experience across all phases of Software Development Life Cycle (SDLC) from requirements gathering to testing & support

•Reviewed requirements, did code walkthrough to support ISO compliance

•Experience in managing/coordinating team of developers both offshore & onsite, coordinating with the QA team to complete development and testing on time

•Equally comfortable in large corporate environments as well as small development teams, with excellent interpersonal skills, effectively communicating with both technical & business communities

•Excellent communication skills, both written & oral and a strong work ethic. Self-starter capable of working independently with minimal supervision

PROFESSIONAL EXPERIENCE

Boehringer-Ingelheim (Pharmaceutical)

Danbury, CT

Nov 2015 – May 2016

Projects :

ICE–Integrated Customer Engagement – Delivering integrated customer journey by designing promotional campaigns for prescription medicines based on customer (Healthcare providers-HCP) preferences, for example, Call center, Direct Mail etc. services outsourced

to 3rd party vendors. Customer/Medicine data flow across various systems (CRM, JanRain, Adobe) via the SAP PO Integration layer.

Title – Senior Business Analyst/Project Coordinator

Role – Gather requirements, liaison between the workstream leads and developers. Responsible for requirements creation and work allocation using JIRA. Managing documentation/tasks (Enhancements & bugs), scope, vendor assessment & meeting minutes, templates, Vendor Reference guide in JIRA, Confluence & SharePoint. Created project status reports, gantt charts using eazybi plugin in Jira.

Crown Worldwide (Relocation), Danbury, CT

Apr 2013 – Apr 2015

Projects:

1)ServiceEngine/Sapient - Vendor application customized to support the Relocation business at Crown.

2)Relo2.com – In house application used to support the Relocation business for clients such as Linklaters & Vanguard was customized to build an interface between Relo2.com and Sapient.

Title: IT Project Manager

Role: Senior Business Analyst/Project Manager – Acted as a liaison between the Business & Developers and also between the Deveoplers & QA. Responsible for resource determination and work allocation for timely delivery using JIRA and Daptiv. Prepared interview questionnaires for the users and gathered requirements.

Managing documentation/tasks (Enhancements and bugs), Project status and completion in JIRA/PMT and Share Point.

Responsibilities:

Worked with the business based globally to gather requirements

Liaison between Business and Developers and also between Developers and QA

Conducted interviews, meetings & Joint Application Design (JAD) sessions during the process of requirements gathering

Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Functional specifications

Coordinated Testing with the Business (UAT) and QA team in Hong Kong including regression testing, system testing, integration testing, functional testing.

Responsible for resource determination and work allocation for timely delivery using JIRA and Daptiv

Vendor management to drive customization of the package.

Managed project related documentation in Microsoft SharePoint

Managed offshore team of developers based in Hong Kong

Coordinated with Hong Kong based QA team to ensure proper understanding of the requirements

Cartus (Relocation), Danbury CT

Feb 1998 – Nov 2011

Title: Senior Business Analyst

Project: Home Event Management (HEM) and Broker Center (BC)

Role: Senior Business Analyst responsible for the analysis and design of multiple projects, Client Service, Web Based, B2B & mainframe applications. Responsible for gathering requirements, tracking the development, coordinating with developers and the QA team for testing. Worked on various enhancements across applications to support the business process. My background as a developer enabled me to write technical specifications that were easily understood by the developers.

Responsibilities:

Conducted requirements gathering sessions with Business teams and Subject Matter Experts

Prepared interview questionnaires for the users and gathered requirements

Converted business requirements documents (BRD) into IT specifications

Coordinated Testing with the QA team

Coordinated UAT with the Business team

Participated in Walk Through and Defect report meetings

Acted as a Subject Matter Expert (SME) on many occasions to explain in brief to the business users about the internal systems

Provided clear and concise documentation regarding Functional Requirements.

Designed the System Flow, Data Flow diagrams, using these as the base to obtain requirements and wrote Use Cases

Conducted interviews, meetings & Joint Application Design (JAD) sessions during the process of requirement gathering

Worked closely with the business team to ensure timely and accurate requirement gathering and development efforts

Documented the requirements in Microsoft Visual SourceSafe and Rational Requisite Pro

Performed Gap Analysis by identifying existing technologies and documenting the enhancements.

Strong understanding of database concepts and experience using SQL to query.

Performed the Requirement Analysis and documented the requirements using Microsoft Word & Excel.

In addition to HEM and Broker Center, I also performed the same role in the following projects :-

Project: HEM to Broker Center (BC)

BC is used to track Network Brokers and Brokers use this application to manage various stages of Relocation.

Project: HEM to ATLAS

ATLAS is web based application that is available to customers and brokers worldwide.

Project: HEM to COL

Cartus Online is a web based application that is available to Customers & Clients.

Project: HEM to Mainframe

To update customer data in Mainframe from HEM.

Project: HEM to eContact

Clicking on an object in the PB application, triggers a call in eContact via AVAYA agent.

Project: Emails to Customers

I designed the solution to send email to customers directly. An argent job was programmed on the server to send emails via SMTP server.

Sonata Software, Bangalore, India

September 94 - July 97

Title: Senior Development Analyst

Project: Garment Manufacturing - Product Development Cycle for Triumph International, Hong Kong (Retail)

Role: Created the Requirement Specifications, Functional Specification, Systems Specification,

Architectural Design, Detailed Design. Did Programming, Unit Testing, and Integrated Testing.

Project: Production Information System for Bayer-AG, Germany (Pharma)

Role: Developed the main data entry programs as well as tabulated summary query of all the templates. Detailed Design, Programming, Unit Testing, Integrated Testing.

Project: Automobile Booking System for Bayer-AG, Germany (Pharma)

Role: Detailed Design, Programming, Unit Testing, and Integrated Testing.

Scope: This system was used to book automobiles for employees of Bayer. Additional functionality was added to the

existing system.

Project: Marketing Information System for DAT, Germany (Retail)

Role: Detailed Design, Programming, Unit Testing, and Integrated Testing.

Scope: This system is used to collect market data, provide maintenance options in order to generate analysis reports that

are used by the management to track the trend of the products in the market.

Faculties India, Bangalore, India

April 92 - August 94

Title: Senior Development Analyst

Project: Factory Automation for Wheel And Axle Plant (Retail)

Role: In my role as programmer I wrote various programs as well as generated reports and queries using Report Writer and RQBE. Design, Develop, Implementation Support, Documentation (User Manual). Developed a user definable menu system that provided customized menus for each user. Worked on Payroll, Inventory & Manufacturing systems.

Project: Materials Inventory System for Champion Packaging Industries (Retail)

Role: Design & Developed the Inventory system. Discussed requirements with the Users and wrote the detailed design doc.

Wrote the system and user manuals, provided implementation support and created reports.

Shibumi Systems

Aug 91 – Jan 92

Project: Developed a Word Processor for internal use. Role: Developer

Scope: The company intended to develop a Cobol editor targeted at training institutions. The editor provided features such as Cobol formatting etc.

TECHNOLOGIES/TOOL SETS

JIRA - Requirements/PMT Tool

Confluence – documentation tool

EazyBi Jira/Confluence Plugin

Daptiv – Project Management Tool

Sharepoint

Microsoft Visual SourceSafe

Microsoft Project

XML, ASP.net, WSDL, C#, SOAP

Clearquest

Rational Requisite Pro

MS Word, Excel, PowerPoint, Visio

Microsof SQL server 2005

ISO Process

ERWIN for Database Design

Report Writer and RQBE for report generation

Lotus Notes for Change Request management

PowerBuilder Enterprise versions 11.5, 10, 9, 8, 7, 6.5

PB 5.0, Oracle 7/Windows 95/Novell Netware 3.12

IMS DB DC 2.5, DB2/2, COBOL 3.0.62, C, UNIX

RDMS/DBMS - Foxpro 2.0 on NOVELL Netware, Dbase

Clipper 5.01 /DOS

Sybase System 10-12.5

Oracle 7.3, 8i, 9i, Microsoft SQL Server 4.2, 6.5

PL/SQL stored procedure, Rapid SQL, SQL*Plus

SQL Programmer; Unix Korn shell scripting

Sarbanes–Oxley (SOX) Process

EDUCATIONAL QUALIFICATIONS

Bachelor of Science (Mathematics, Physics & Chemistry)

Post Graduate in Systems Management from National Institue of Informaton and Technology

Project Management Course from Brewster Technology.

Currently pursuing PMP Certification

Contact this candidate