Christopher Frank

**** **** ****** *****

Saint Johns FL 32259

Mayo Clinic Volunteer Services Neurology/GI Check-In. 8/2012 – Present

Coordinate patient scheduling, standbys, registration questions, itineraries, answer patient questions about check-in and discharge, constant computer use with email, scheduling, in house software.

AT&T DSL Technical Support Agent. 6/2007 – 2/2008

Assist in-bound call-center customers with DSL related questions, modem set-up, internet connectivity, password resets, email access, anti-virus questions, general computer trouble shooting, provided customer service relating to DSL technical questions and basic desktop support.

Blue Cross Blue Shield FL Customer Advocate. 9/2006 – 6/2007

Answered provider questions concerning insurance coverage, handled out of state claims for other insurance carriers.

San Diego Gas & Electric Customer Service. 5/2005 - 9/2006

Provided customer service in-bound call center for gas and electric questions regarding billing, service calls, service turn on/off, CO2 calls, street light outages, emergency queries, rate questions, used in house software.

Time Warner Cable Customer Retention Specialist. 5/2004 - 4/2005

Assisted customers with billing, restarted services when payment made, advised of equipment collections, sent truck for equipment or to turn off services. Advised of parental controls, payment arrangements, equipment drop off/pick up.

University of North Florida

1/2008 – 5/2013

Information Technology B.S. not completed.

San Diego Mesa College

1/2000 – 5/2003

Associate of Arts General Studies

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