Receptionist/Admin Support/Customer Service Representative

Carmen L. Mosley

**** **** ***** **** **. Louis, IL 62203 618-***-**** ac18xy@r.postjobfree.com

Summary: A highly organized and detail-oriented Receptionist/Admin Support with over 20/years-experience, providing thorough, skillful, and excellent customer service in different capacities.

Knowledge/Skills/Abilities:

Clerical Customer Service Supervisor Active Listener

Time Management Coordination Critical Thinker Decisive

Problem Resolution Organized Prioritize Work Dependable

Attention to Detail Integrity Self Control Initiative

Word/Excel Created Documents Cashier

Rent Collection Property Inspection

Experience:

Geno’s Food Market East St Louis, IL

Cashier/Stockperson 05/2014 to 10/2015

Serviced “walk-in and/or drive-thru” customers with cash, debit/credit and/or EBT purchases.Operated Illinois Lottery Machine for customers playing lottery. Restocked walk-in coolers and store shelving with merchandise for sale.

Physically took bank deposits to the bank.

Majestic Management East St Louis, IL

Property Manager 05/2012 to 12/2013

Worked closely with office staff of two, maintenance staff of two, groundskeeper staff of two and modernization department to ensure that modernization funds are used most effectively in addressing the physical improvements of the property. Submitting recommendations for future improvements about capital work needed and participating in the development of the capital plan.

Documented, tracked, and maintained information on criminal activities (Part I and Part II). Made recommendations to improve security.

Enforced all provisions of the dwelling lease. Dealt with correspondence and conferences with lease violators. Obtained all necessary documentation on lease violators, and conducted eviction action against residents in accordance with state law, HUD regulations, and ESLHA policies and procedures, sought guidance from company assigned legal team as necessary.

Performed all tasks related to leasing, including showing units to prospective residents, conducting move-in and move-out inspections, preparing leases for execution, issuing keys, taking ID’s and providing the new resident with an orientation.

Assisted with the development of a strategic marketing and implementation plan for attracting qualified applicants to the property.

Responded to emergencies at sites during non-business hours. Attempted to resolve all resident grievances and processes all unresolved grievances according to the Grievance procedure. Performed any other duties as assigned by the President/Owner of Majestic Management and District Asset Manager of East St. Louis Housing Authority

East St. Louis Housing Authority East St. Louis, IL

Assistant Property Manager 10/2010 – 05/2012

Maintained the financial health of the property by minimizing vacant unit days and vacancy loss.

Collected resident rents and charges, and records payments in accordance with established procedure. Enforced the Rent Collection Policy and the monitoring of non-payment eviction actions.

Gathered and compiled the information for annual and interim re-examinations for the Property Manager to properly enter into the system according to the established schedule. Obtained, verified and recorded information on current household income and family composition either through EIV documentation or third party verifications.

Operated and understood computer data entry as well as manipulating Computer applications to generate needed reports, Submits 50058’s to PIC and corrects and resubmitted any errors reported.

Scheduled and conducted annual housekeeping inspections, participates in the UPCS and REAC inspections as well as any special inspections.

Reviewed weekly and monthly reports on emergency, urgent, routine and preventive maintenance work orders performed on assigned properties. Accepted inquiries/complaints from residents regarding ESLHA maintenance services and monitored follow-up action. Attempted to resolve problems, seeking guidance and approval from the Property Manager when appropriate, or when policy required.

Worked closely with Property Manager, maintenance, groundskeepers and modernization.

C. L. Smith Company St. Louis, MO

Head Receptionist/Admin Support 03/2001 – 01/2007

Aided executive in staff capacity by coordinating office services.

Operated 2/each 24/boot telephone lines for 2/different companies housed in the same building. Greeted persons entering establishment, determined nature and purpose of their visit, and directed or escorted them to their specific destinations. Listened and resolved requests or complaints from customers, vendors and the general public.

Filed and maintained records. Typed new and existing Customers product quotations for the sales, customer service and management teams in an allotted time frame. Typed debit memos for the accounting department. Provided information about the establishment, such as physical location, and location of departments or offices. Ordered office supplies on an as need basis. Successfully handled the daily sorting and delivering of incoming mail. Delivered intra-office mail and or correspondence to correct department daily. Completed any other tasks or duties that were assigned to me.

Education:

Nan McKay and Associates El Cajon, CA

Public Housing Rent Calculation Specialist

Rockhurst University Continuing Education Shawnee Mission, KS

Certification of Completion – National Seminars Group

Training:

Employment Connection East St. Louis, IL

Department of Human Services Job Experience Program Orr Weathers).

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