Customer Service Human Resource
Resume:
Kevin Di Piazza
Midland, MI 49642
Home/Cell Phone 615-***-****
Email address: *************@*****.***
Administration, Human Resource, Payroll and Accounting processing
Merchandising
Education: Bachelor of Science Degree in Business (Accounting)Data Processing 06/1983
Graduate of School of Cryptographic Analysis, United States Air Force
Office Computer Skills: Microsoft Office (WORD, Excel), Windows, MS Exchange/Outlook, Adobe Pro, ORACLE, HRSmart, VISTA, KRONOS(VATAS)
WORK HISTORY All Full Time
Veterans Administration 01/2017 to Present Full Time at 40 hrs Detroit, MI
Position: Civilian Payroll Technician
Duties: Support the day-to-day human resource, payroll and benefits operations.
Installation and support of the VA’s new Time and Attendance(T&A) system VATAS(KRONOS). This included training all employees, timekeepers, supervisors and 2nd level timecard approvers.
Review and correct T&A records by identifying errors, and updating the T&A directly into the payroll system(DFAS).
Document and update employee payroll/human resource records in HRSMART, VATAS(KRONOS), and DFAS… including but not limited to: all deductions (including union); entitlement codes by job classification; tax status and withholding; direct deposit setup and changes; health benefits, STD (short term disability) and insurance; travel; COP and FMLA; worker’s compensation claims; COBRA programs; employee new hire, transfers, terminations, and retirements; garnishments.
Conduct NEO’s (New Employee Orientation) to ensure pay, entitlements, insurance, direct deposit, certain deductions, and tax records were completed correctly.
Review for accuracy, personnel documents for proper application of pay regulations as it pertains to multiple positions and pay classifications.
Customer service in answering all questions regarding employee and department managers’ HR and payroll procedures and policy.
Veterans Canteen Service 06/2012 to 09/2016 Nashville, TN
Position: Weekend Retail Store Manager and Receiving Associate
Duties: Responsible for overseeing over a quarter million dollars of inventory and equipment. Receive and inspect incoming merchandise deliveries; prepare receiving and any special or one time reports using the Store Inventory Management System (SIM), Microsoft Office tools, and Adobe Pro; mark, prepare and participate in yearly inventory counts in a timely manner; research and track daily, weekly and monthly data to complete and prepare reports.
Use customer service skills to resolve problems that customers may have with the service extended to them by associates, and resolve merchandise return issues in a courteous and friendly manner.
Complete inventory control which includes contacting vendors when there are discrepancies.
Responsible for all Oracle SIM (Store Inventory Management) system entries and updates.
Backup daily manager for both food and retail, backup for time and attendance using VISTA, weekend manager of retail store.
Office administrative support which includes: submitting payroll, time keeping, and HR actions; initiate engineering work order requests through VISTA; correspondence with the home office via letters, spreadsheets, emails/Outlook, telephone/FAX.
CYD Inc. 02/2002 – 05/2012 Full Time at 40 hrs Santa Monica, CA
Position: Self-employed Consultant
Duties: Install PC’s and printers in the homes of clients.
Help select their PC’s and printers per their specific needs and instruct them in their operation. In person, show the client how to create files, folders, shortcuts, and back up their files; help in selecting applications that also suit their needs.
On-call by telephone and email, for any application questions from Word to Facebook, Gmail, and Google.
Linens ‘N’ Things 04/2000 – 01/2002 Full Time at 40 hrs Los Angeles, CA
Position: Full-time Warehouse Manager
Duties: Team Chief for entire building.
Oversaw over 1 million dollars in inventory.
Receive merchandise, input computer inventory of all incoming and outgoing merchandise, supervise staff to ensure placement of merchandise per POG, ordering of merchandise, computer entry of all payroll and personnel records.
Position: Financial System Consultant using two consulting firms:
Computer Horizons (Consulting Firm) 04/1992 – 03/2000 Full Time at 40 – 60 hrs Chicago, IL
DataStudy (Consulting Firm) 02/1986 – 03/1992 Full Time at 40 – 60 hrs Alexandria, VA
My contracts varied from six months to two years. All 11 contracts were completed successfully. (Each contracted company names available upon request)
Duties: Analyst for the installation or upgrade of Human Resources (HR)/Benefit Administration/Payroll software. As a consultant, I had very tight schedules in managing and coordinating work priorities between Health Benefits, Human Resources, and Payroll. This included allotting extra time within those time frames to follow-up on any pending or outstanding issues.
Analyze HR, payroll, and benefit information to differentiate between eligibility in different states, and federal law eligibility.
Participate and supervise “help desk” via telephone calls and face to face meetings with employees and their families to help explain various pay and benefits as it relates to their inquiries, and help explain possible differences based on medical status, salary, employee status, and dependents. Part of my position was to share with the help desk personnel any information that may assist them in helping with some of the more difficult questions that may arise.
Provide all user account support (to include additions, changes, and deletions).
Bell Communications Research (BellCore) 11/1983 – 01/1986 Full Time Piscataway, NJ
Position: Computer Programmer Analyst
Duties: Installed McCormick and Dodge Payroll and Human Resource (HR Personnel), General Ledger, Accounts Payable/Receivable financial systems computer software package.
Modify the package in a way to keep the integrity for future upgrades.
Design company specific add-ons including Human Resource (HR), Benefits and Time/Attendance.
Lead COBOL Programmer.
Military: Disabled U.S. Air Force Veteran
United States Air Force Security Service (USAFSS) 09/1974 – 09/1978
Four years with eighteen months in Southeast Asia
Top Secret Special Intelligence/Counter Intelligence Security Clearance
Other: Completed Privacy and HIPPA training.
Completed over 50 extra hours of TMS HR and customer service training at the VA.
Gave motivational speeches for the City of Los Angeles’ Veterans and Family Homeless Shelter.
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