Customer Service Sales
Resume:
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
TAMARA ROBERTS
**** ******* *** #*, ******, AK 99801 • C: 907-***-**** • **************@*****.*** Motivated customer service specialist with over 25 years of Clerical & Customer Service experience in a fast-paced, team-based environment.
Quick learner
MS Windows proficient
Exceptional communication skills
Creative problem solver
Strong client relations
Floor set design expertise
Training development aptitude
Shipping and receiving professional
Strategic sales knowledge
Credit card processing
Multi-line phone talent
POS systems expert
Proficient in cash management
Local/state health laws knowledge
Cash flow management
Trusted key holder
Mediation capability
Medical terminology knowledge
Extensive food/beverage knowledge
Food regulation compliance
Skillful menu development
Accomplished in large event catering
Meal preparation expertise
Supply ordering ability
Kitchen management
04/2017
Wait Staff/Housekeeping Staff Supervisor
Small Cruise Ships of Alaska - Juneau
Carefully interviewed, selected, trained and supervised staff. Interacted positively with customers while promoting the Ships facilities and services. Correctly calculated inventory and ordered appropriate supplies. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures. Prepared for and executed new menu implementations. Maintained a safe working and guest environment to reduce the risk of injury and accidents. Interacted positively with customers while promoting the Ships facilities and services. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Shop Manager
TnT Auto Repair - Juneau - Juneau
Reordered inventory when it dropped below predetermined levels. Planned budgets and authorized payments and merchandize returns. Implemented a new ordering process and identified poor work habits to improve process effectiveness. Generated repeat business through exceptional customer service. Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Handled understaff, disputes, terminating employees and administering disciplinary procedures. Oversaw daily office operations for staff of 6 employees. Negotiated pricing with vendors regarding wholesale billing and marketing procedures. Verified and created claim Numbers by communicating with various insurance companies. Processed accounts receivable and accounts payable. Liaised with vendors to order and maintain inventory of office supplies. EDUCATION
Store Manager
Holly's Hallmark - Juneau
Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.
Managed staff of 5 sales associates, and 1 assistant managers. Instructed staff on appropriately handling difficult and complicated sales. Examined merchandize to verify that it was correctly priced and displayed. Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Conducted store inventories once per quarter.
Assigned employees to specific duties to best meet the needs of the store. Interviewed job candidates and made staffing decisions. Studio Manager
Olan Mills Portrait Studio - Ca/ID/NV
Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.
Managed staff of 4 sales associates, and 1 assistant managers. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandize to verify that it was correctly priced and displayed. Planned budgets and authorized payments and merchandize returns. Reported to the district manager regarding all store and staff issues. Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics. Increased sales volume by 32% in less than 3 years. Generated repeat business through exceptional customer service. Facilitated weekly studio appointments.
Tracked inventory of all photo lab products and equipment. Directed guests to the photo port location to view and purchase their pictures. Photographed high-quality images for both print and Internet distribution. Fabricated camera mounts and cases to capture images and protect equipment. Performed advanced computer processing of images for assignments. Shot photographs in controlled lab, field and remote environments. Defined and recommended detailed solutions to capture images. Selected and altered secondary photographic features such as backdrops and lighting. Handled cameras operating at several thousand frames per second. Planned and prepared for all on-location and studio shoots. Archived photographs on computers and servers.
1992
Office Management Certificate of Completion: Clerical Management/Office Equipment use and instruction, Computerized ( Word Perfect, Spreadsheets, Excel, etc) File Management & Customer Service (Computer Skills Training Center) - Fairbanks, Alaska: Business Administration Computer Skills Training Center - Fairbanks, AK
Course work in Office Equipment use and instruction, Computer literacy ( Word Perfect, Spreadsheets, Excel, etc) File Management & Customer Service Skills:
CST -
1993
Associate of Applied Science: Business Administration University Alaska Fairbanks - Fairbanks, AK.
Business Administration
Completed Advanced Customer Service training
Course work in Accounting, Finance and Statistics
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