Administrative Assistant Customer Service

María Concepción Martell

*** ****** ***** ****** #**. Mountain View, CA. 94043

Home: 650-***-**** - Cell: 650-***-**** *****************@*****.***

Highlights

Highly organized, energetic, and detail-oriented bilingual Administrative Assistant with over 20 years of clerical experience.

Administrative support to senior level administrative expertise, superior organizational skills, ability to work in a complex and technical environment.

Excellent customer service where I cultivate strong ties with those that I serve.

Strong Work Ethics.

Meticulous attention to detail. Strong planning and organizational skills.

Strong computer skills with proficiency in: MS Office

(Excel, Word), web searches, Outlook calendar, Google

calendar, PeopleSoft, Oracle, and remote

communication tools such as WebEx and gotomeeting.

Strong problem solver.

Knowledge of medical terminology.

Resourceful.

Strong interpersonal skills.

Meeting planning.

Schedule management.

Self-starter. Quick learner.

Ability to work with well-established team, be a team player or work independently.

Ability to apply judgment and be discreet sensitive/confidential information requiring a high level of discretion.

Ability to manage multiple tasks and ability to prioritize accordingly.

Ability to work effectively under tight deadlines in a busy office environment with frequent interruptions and changing priorities.

Ability to coordinate events and workshops.

Experience

Deltha-Critique Contractor. Administrative Assistant II

November 2015 to May 2017

Administrative support to the Entry Systems and Technology Division (TS) Chief and his staff.

Administrative support to the Entry Systems Branch Chief (TSS) and her staff.

Managed hectic and complex calendar for the Entry Systems and Technology Division (TS) Chief.

Administrative support of meetings, conferences, workshops, and other activities for the entire Division.

Developed, prepared, and maintained reports, correspondences, and other documentation required for effective management of both Branches.

Property Custodian for to the TS, TSS, and the IT groups.

Maintained files and rosters.

Processed complex International travel logistics for 109 executives and staff following the very intricate government procedures.

Managed hectic and complex calendar for five conference rooms.

Managed and scheduled Staff meetings, Capture Tags, and Project Tags and disseminated their agendas. Took meeting Minutes for all the meetings mentioned, and followed-up with Action Items.

Supported travels, workshops, and conference activities.

Point of contact for the MWR committee for year round activities for the entire TS Division.

Liaison between Service Requests and the different Divisions in charge to execute requests.

Organized space planning for the entire TSS Division. Followed up with office move logistics, entered Service Requests for all space planning, ordered office furniture as needed, organized reconfiguration of offices as needed.

Back up Administrative support for the Code T Directorate as needed.

SLAC National Accelerator Laboratory - Menlo Park, CA.

Administrative Assistant II

February 2001 to 2015

Processed complex travel reimbursement reports for 81 executives and staff on both campus offices at SLAC National Accelerator Laboratory and Stanford University.

Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the reception area neatly and organized.

Planned meetings and prepared conference rooms.

Maintained and reserved conference room calendar.

Kept electronic file systems and maintained electronic and paper files.

Maintained department organizational chart at the SLAC National Accelerator Laboratory Directory.

Generated and managed spreadsheets for Property Control and office keys distributed to employees.

Generated and managed spreadsheets for anything I had ownership in the department.

Dispersed incoming mail to correct recipients.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports, and scanned documents.

Properly routed invoices

Processed complex domestic and foreign travel arrangements and reimbursements.

Received and distributed faxes and mail in a timely manner.

Managed daily office operations and maintenance of office equipments.

Managed department's timesheets.

Attended meetings, took minutes, disseminated meeting notes, and followed up on Action Items.

Processed and assisted with scheduling and logistics of External Reviews, site visits, and external committees and its visitors.

Purchased Office Supplies, entered Purchase Requisitions in PeopleSoft and paid invoices of purchases. Processed Purchase Card reimbursements.

Supervised the pre-installation of the furniture, met with the COG furniture facilities planner, corresponded with them in order to give final approval to the space planning for the new offices during my tenure at The Linac Coherent Light Source (LCLS).

Catalyst to have translated into Spanish SOC Safety Training, Translated to Spanish ISM and Personal protective equipment (PPE) forms as well as the contractor's SID form.

Education

Undergrad

Menlo College - Atherton, CA, USA.

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