SHANNON GRAHAM

** ******** **. ******, ** K*J *X*

613-***-****

ac18pd@r.postjobfree.com

OBJECTIVE: To apply for the Administrative Assistant position

QUALIFICATIONS

Three years experience in office procedures and practices, including program scheduling, priority setting, and managing outgoing and incoming correspondence

Administrative support experience; maintaining file systems, managing inventory and product shipments

Client focused experience; one-on-one consultations with buyers and company stakeholders

Conducted one on one evaluation with new residents and clients

Proficient in Adobe Photoshop and other imaging software such as Adobe Illustrator

Strong computer skills; Windows, MS Office, Word, Outlook, PowerPoint, Excel, Internet Browser, and working knowledge of QuickBooks

Ability to work independently, take directions, and work as a team with individuals at all levels

Strong work ethic, willingness to adapt to changes and to learn new technology

EDUCATION

Office Administration Diploma 2013 - 2015

Algonquin Community College Ottawa, ON

Recreation and Leisure Services Diploma 2008 - 2010

Algonquin Community College Ottawa, ON

Fashion Design Diploma 2003 - 2005

The International Academy of Design and Technology Toronto, ON

Gerontology Recreational Therapy Course 1999

Lethbridge Community College Lethbridge, AB

WORK EXPERIENCE

Receptionist and Physio Therapist Assistant

PRO PHYSIO, Ottawa, ON Sept 2016 – May 2017

•Preforming the treatment modalities on the patients such as ultra sound, IFC, electric muscle stimulation, heat or ice treatments

•Coordinating correspondence with patients, scheduling appointments/reminder calls and emails

•Answering customers questions and concerns through phone calls, email and in person

•Corresponding and following up with insurance companies and doctor offices for various patient files

•Completing the customers payment transaction as well as maintaining and reconciling the payment journal against the sales receipts

•Filing, data entry, faxing, photo copying and scanning

•Document management by maintaining and organizing paper and electronic records for patients – sorting by last name and date range

Receptionist

MYERS VW, Kanata, ON May 2016 – Sept 2016

•Manage multi-company switchboard, routing calls as appropriate

•Receive incoming courier packages and prepare outgoing packages

•Establishing and maintaining office filing systems

•Receive and distribute fax correspondence

•Responding to and recording inquiries

•Maintaining reception area and office equipment

•Use of Reynolds for Advisor Tracking and entering in Licencing purchases

•Tracking guests and sales meetings

•Data input, extracting and formatting data to prepare statistics and routine correspondence

Independent Consultant

STEEPED TEA, Canada Feb 2015 – Present

•Creating, distributing, and marketing

•Up keeping webpage and other social media pages for advertisement

•Attending conferences and events concerning the product

•Helping organize Fundraisers for customers that wish to support their organization

•Organizing donations for different Charities and Events

Ultra Sound Technician

OTTAWA BODY COUTURE, Barrhaven, ON 2014

•Assess and evaluated clients

•Kept records of clients information

•Scheduled appointments for clients

•Prepared treatment rooms

•Performed the Ultra Sound treatments on the clients

Life Enrichment Aide

GARDEN TERRACE, Kanata, ON 2012 – 2013

•Coordinated and implemented daily recreational programs for seniors

•Provided one on one support to residents on their daily leisure and recreation needs

•Promoted and facilitated resident-community interrelationships

•Participated in facility strategic planning and quality management activities

Recreation Aide

STONE RIDGE MANOR, Carleton Place, ON 2012- 2013

•Coordinated and implemented daily recreational programs for seniors

•Provided one on one support to residents

•Promoted and facilitated resident-community interrelationships

Fashion Associate Buyer

INTERNATIONAL CLOTHIERS, Toronto, ON 2007- 2008

•Designed text packages, style drawings and style swatches for buyers

•Acted as the key point of contact between buyers and vendors

•Tracked, recorded and filed product shipment and invoice information

•Researched, analysed and presented program results to management

•Organized regular business meetings with buyers based on company needs

Fashion Merchandising Assistant

BRAVO TEXTILES INC, Toronto, ON 2005 - 2007

•Managed all incoming and outgoing postal, courier, telephone and e-mail traffic

•Maintained various manual and digital record systems

•Responded to all delivery, inventory and invoicing inquiries

•Reviewed / corrected errors in purchase orders, text documents and excel worksheets

•Performed such other office functions as required (organize catering, printing, etc.)

References Available Upon Request

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