Project Manager Management
Resume:
Michael T. Smith
Caldwell, ID, 83605
*******.*.*******@*****.***
PROFILE: Telecommunications project manager with solid understanding of leading edge communications; experienced in all aspects of hiring and staffing; excellent analytical, strategic and problem solving skills; consistently delivers projects within time constraints while keeping customers’ needs and expectations in focus. Exceptional interpersonal and customer relations skills.
EXPERIENCE
Experis / Manpower Group June, 2016 - March. 2017
Training Coordinator / Project Manager (Contracting with Hewlett Packard)
Assigned training classes to new clients
Monitor and track all client’s progress
Monitored the progress of the project to determine if trainees would complete their training before go-live.
Flagged the account leaders when trainees were behind schedule.
Sent weekly reports to team leads of training progress
Artech Information Systems LLC March 2015 – May, 2016
Training Coordinator / Project Manager (Contracting with Hewlett Packard)
Assigned training classes to new clients
Monitor and track all client’s progress
Monitored the progress of the project to determine if trainees would complete their training before go-live.
Flagged the account leaders when trainees were behind schedule.
Sent weekly reports to team leads of training progress
Pinnacle Technical Resources April 2011 – October 2014
ITIL Process Lead / Project Manager
Contracting with Hewlett Packard
Lead in change management for process change for Hewlett Packard in their
migration to ITIL Structure.
Worked with a team to migrate help desk software to a new platform.
Manage client conversion to ITIL
Review previous documentation, submit for conversion, and approve changes.
Assuring client procedures for implementation, change management and trouble reporting adhere to the client’s needs and expectations.
Worked as part of a team to migrate customers to HP Service manager: Service Desk, Process – Incident, Problem, Change and Configuration management, including document management.
American Fiber Systems, Boise, ID September 2008 - October 2010
Provisioning Project Manager
Project managed orders for both carrier and enterprise customers.
Viewed incoming orders for accuracy; order type two DS-1, DS-3, Optical, and Ethernet services from providers including: Qwest, AT&T, Integra.
Helped develop a software program for help desk software to track troubles.
Managed change procedures for clients migrating to AFS networks or upgrading to new systems.
Managed internal AFS employees on new fiber builds, track equipment deliveries.
Fiber-To-The-Tower LTE – TDM to Ethernet
Tracked customer orders from initial submission to completion. First point of contact for customers.
Worked with outside plant personnel to insure smooth delivery of services.
Continually monitored and updated provisioning systems with new information.
Processed all orders within or less than time constraint requirements.
Processed 130 disconnect orders in two days.
Project managed data center rebuild for American Fiber systems: Power, cabling, and equipment install, turn-up and cutover to live.
Tech MaHindra Metuchen, NJ November 2007 - August 2008
Contract Project Manager with British Telecom:
Monitored incoming orders for accuracy.
Submitted orders to telecom carriers i.e. Verizon Core, Verizon Business, Megatrade, AT&T, Lightpath
Tracked orders to completion.
Escalated with the appropriate carriers when required.
Advised business team when orders completed.
Monitored status from carriers and updated changes in British Telecom’s internal systems.
ICONMA Mahwah, NJ November 2007 - March 14, 2008
Contract Project Manager at Sprint Wireless
Project managed installation of Sprint’s WiMax (Wireless Internet) product.
Managed delivery and installation of equipment to 400+ cell sites in NYC.
In first two months, doubled number of sites for WiMax installation.
Global Consultants, Inc. (GCI), Morristown, NJ February 2006 – November 2007
Contract Project Manager
Consulted at AT&T on large client accounts.
Coordinated, managed and scheduled implementation, provisioning, test-and-turn up of client IP networks, ranging in value from $100,000 to $10,000,000+.
Lee Hecht Harrison, Woodcliff Lake, NJ May 2005 – February 2006
Contractor Project Manager
Ascent Media Group, New York, NY September 2004 - October 2004
Operations Coordinator – One Month Contract
Performed employee shift scheduling.
Assisted in developing a program for help desk.
Handled operational process and procedures.
Norvergence Inc., Newark, NJ September 2002 - May 2004
Operations Manager
Instrumental in building 24x7 operations department including management, hiring, performance reviews, and team building.
Helped create a helpdesk software program to track tickets and route them to the appropriate departments for resolution.
Created process and procedures to support a 24x7 environment including:
Trouble Shooting, provisioning, and Change Management Procedures
Customer Service and Assurance.
Hired personnel to monitor, provision and trouble shoot both network and customer circuits and equipment.
Developed and managed complex technical project to completion on time and within budget.
Coordinated with Field Service Management to design and implement process and procedures for customer test-and-turn-up, service call, and circuit restorations.
Created the "Run-Book" detailing operational procedures.
Laid ground work for voice and data fraud/abuse security department.
Liaison between Norvergence and major carriers for operational, provisioning and restoration procedures.
Assisted customers in migration of voice and data services to Norvergence network. PBX, VOIP, VOATM, PRI, IP.
Assisted in development of systems and procedures for Norvergence call center.
Develop and managed project plans, schedules, reporting tools, issues management, and change management process.
Circuit and system migration.
IP allocation and ARIN justification.
Qwest Communications, Columbus, OH September, 1999 - August, 2002
Lead Project Manager – Provisioning of large customer contracts and services.
Fundy Communications, Saint John, NB September 1996 – September 1999
Circuit Designer/Provisioning Coordinator
Network Management Coordinator
Unitel Communications Inc. Halifax, NS September 1979 – April 1995
Plant Technician
With minimum supervision, maintained and repaired:
Digital: modems, digital sharing devices, packetizer depacketizers, modular digital exchanges, TDMs, statistical multiplexers, Phone exchanges, Information data; Teletype; Voice; Multiplexing (voice, data); PCM’s, Bandwidth Managers; ISDN; V.35, X.25, RS232; analyze and locate faults.
EDUCATION AND TRAINING
1603 SM SONET MX O/M; Newbridge ATM Overview, Newbridge 46020 ATM
\Frame Relay, DS1 and Protocols, Lucent Technologies DDM2000 OC3 Multiplexer, Alcatel SM Sonet Multiplexer Bidirectional Ring Configuration R5), CNA (Certified
Novell Administrator) CNE (Certified Novell Engineer)
Diploma, Electronic Technology, Halifax (Nova Scotia) Vocational School
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