CURRICULUM VITAE

Deepika Kumari

vill- Nawada Kala

P.O- Sahdullahpur,Ps- Ganga Brize, Distt- Vaishali

Contact No 808-***-****, 993*******

Email Id: -ac18ow@r.postjobfree.com

OBJECTIVE

To work in an innovative environment which provide me the learning platform and develop my skills, at the same time contribute to the growth and success of the company.

WORK EXPERIENCE

Working as a Centre Admin Skill & Resource Development Center .

Worked as a CRE Amar Jyoti Automobiles Pvt Ltd. Hajipur

Worked as a Sales CRE in SAVITRI DEVI AUTOMOBILE PVT LTD.

Worked as a Handling Insurance.

Worked as a CRM in SAVITRI DEVI AUTOMOBILE PVT LTD.

WORK KNOWLEDGE

Handling Team Data and making process performance reports.

Preparing Training Roster

Preparing monthly and weekly training reports

Preparing Training reviews

Active participation in training reviews

Conducting refreshers and doing a refresher efficacy check

Preparing assessment and test papers for Process Knowledge test and for the new hire training batches

PROFILE AND KEY RESPONSIBILITIES AREAS

To Trained the new hire batches

To share the feedback regarding product.

Audit the calls and analyze the call quality.

Do the RCA (Real Call Analysis) of agent.

EDUCATION QUALIFICATION

10th Passed from B.S.E.B Patna 2008.

12th Passed from B.S.E.C.B Patna in 2010.

Graduation from B.R.A.B.U Muzaffarpur in 2014.

PERSONAL QUALIFICATION

Diploma in computer Application, Internet Surfing.

Good Knowledge in MS Office, MS Excel, MS PowerPoint, Photoshop, Internet .

INTERESTS

Listening to Music and Internet Surfing.

STRENGTHS

Hard working and Enthusiastic.

Keen to learn new things.

Ability to work with different age group & team.

Result oriented and committed

Believe in teamwork

Strong willingness to learn new skills & abilities

PERSONAL INFORMATION

Father’s Name : Mr Ratan Prasad Gupta

Date of Birth : 20 Feb 1993

Gender : Female

Nationality : Indian

Language Known : English, Hindi

Marital Status : Single

Pan card No : DRBPK3930A

Date :

Place:

Dipika kumari

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