Shalini Nithiyanantham, CBAP CSM

ac18o1@r.postjobfree.com

+1-720-***-****

PROFESSIONAL SUMMERY

SENIOR BUSINESS SYSTEM ANALYST

Highly accomplished Business Analyst with 9 years of experience and verifiable track record of managing complex IT projects and exceeding expectations. Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs. Extensive experience in the implementation of Financial Accounting, CRM, Employee Relationship Management, and Partner Management systems for financial services firms. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders. Recognized project management skills, consistently deliver complex, large-scale projects on time and within budget. Additional areas of expertise include:

Business Process Management

Project Management & Tracking

Budgeting & Planning

Management of Cross-Functional Teams

System Solution Architectures

Cost & Resource Estimates

Project & Delivery Methodologies

Change Control Management

Project Risk & Scope

PROFILE

Business Analysis: -

Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.

Domain knowledge in Banking, Insurance (P&C, Life), wealth management, Auto Finance, Mortgage Lending and capital market services operations

Extensive experience in gathering, managing and documenting business and functional requirements, communicating effectively with upper management, developers and QA engineers.

Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams in Enterprise Architect, MS Visio and Rational Rose.

Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and JAD and JAR sessions.

Comprehensive knowledge of Waterfall and Agile methodology.

Strong experience in conducting UAT and documentation of test cases. Familiar in designing and developing manual and automation test cases.

Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills. Excellent track record for meeting deadlines and submitting deliverables on time.

Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.

Have exposure in educating internal customers on business systems and procedures and working with other analysts and QA team to set priorities and schedules.

TECHNICAL SKILLS

Project Management Tools Microsoft Office tools - Access, Excel, Outlook, PowerPoint, MS Project, Smartsheet,

Rally, Jira and SharePoint.

SDLC/Design Methodologies Unified Modeling Language (UML), Agile, RAD and Waterfall.

Modeling and Design Tools Microsoft Visio, Rational Rose., Erwin

Languages VBA, Python, SAS, MySQL, VB .Net.

Other tools Salesforce, Crystal reports, SQL Server, SSAS, and SSRS, SAP, Tally

CERTIFICATIONS

NCFM – Derivatives Market - Dealers Module

NCFM-Capital Markets Module

IIBF – Certificate in banking

Certified CBAP offered by IIBA

Certified Scrum Master – Scrum Allaince

CAREER GLIMPSE

Develop business architecture using requirements such as scope, processes, alternatives, and risks.

Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

Communicate client’s business requirements by constructing easy-to-understand data and process models.

Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.

Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Engage client to gather software requirements/business rules, and ensure alignment with development teams.

Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Evaluate risks related to requirements implementation, testing processes, project communications, and training.

Identify and reconcile errors in client data to ensure accurate business requirements.

Draft and maintain business requirements and align them with functional and technical requirements.

Facilitate monthly meetings with clients to document requirements and explore potential solutions.

EMPOWER INSURANCE COMPANY Feb’17 - Current

Senior Business System Analyst (Auto Insurance)

Intelliwrite is a product designed to meet the end to end need of auto insurance program that seamlessly handles point of Sale, Policy tracking, claims cycle, underwriting, quotes management, accounting, auditing, reporting, Marketing, mail communication and billing. This software is widely used across by Insurance Agents, Back office operations users and customer’s.

Empower Insurance offers affordable liability only and full coverage non – standard insurance in the state of Texas. Nonstandard auto insurance has been traditionally defined as a market for drivers who have certain risk factors that make it difficult or impossible for them to obtain insurance in a standard or preferred market. These insureds include new or young drivers, drivers with credit problems, drivers with multiple losses or moving violations, people who want only minimum limits coverage and those with an unusual driver’s license status. The target insureds vary by insurer.

Responsibilities:

Co-ordinating and preparing documentation for Salesforce Integration.

Creating Technical design documentation for salesforce integration.

Develop business architecture using requirements such as scope, processes, alternatives, and risks.

Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.

Communicate client’s business requirements by constructing easy-to-understand data and process models.

Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.

Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Engage client to gather software requirements/business rules, and ensure alignment with development teams

Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.

Evaluate risks related to requirements implementation, testing processes, project communications, and training saving the company on average $5,000+.

Identify and reconcile errors in client data to ensure accurate business requirements.

Draft and maintain business requirements and align them with functional and technical requirements.

Facilitate monthly meetings with clients to document requirements and explore potential solutions.

Environment: Salesforce, UML, Windows, SQL, MS Project, MS Word, MS Excel, VB.Net, MS Visio, REST, Smartsheet.

INFOSYS Technologies May’11 –Jan’17

Senior Business Analyst (Banking & Capital Markets)

Client: Charles Schwab

Duration: Mar 2016– Jan 2017

Project Description: - Brokerage firms are required / obligated to report the Brokerage account activities provide a written communication to the brokerage client for each brokerage transaction executed on behalf of that client in the client’s brokerage account. This project to develop and maintain all client related statements to clients for all their Brokerage accounts, Bank accounts, & Trade confirms. Make changes in the statements to satisfy the FINRA and SEC compliance. Customer Reporting Technology (CRT) within Client Solutions is responsible for creating the client facing documents such as Statements, TAX Information reports, Trade Confirms and Letters for all the Schwab customers (both retail and advisory).

Responsibilities:

Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME (Subject Matter Expert), stakeholders, lenders, underwriters.

Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.

Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications.

Prepared Business Requirement Documents (BRD) and used Requisite Pro to manage, analyze, and convert business requirements into functional specifications.

Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS)

Used RUP methodology to analyze and translate business requirements into system specifications, communicating with the business on a broader scale and with an in-depth view too.

Used Rational Rose and UML to produce models like context, use case, sequence, activity etc.

Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing (UAT) to improve overall quality of the Application.

Act as the primary coordinator of Onsite & Offsite resources.

Use IBM Ondemand servers for validation of client statements

Involved in end to end implementation of Projects in Mainframe, Unix and HP extreme

Participate in migration from existing platform to new Mongo db platform

Environment: UML, Windows 2000, Oracle 9i, Rational Rose, MS Project, MS Word, MS Excel, Java, Web Logic, DB2, Mongo db.

Client: Bank of America Merrill Lynch

Duration: Nov 2013 – Feb 2016

Project Description: The project involves development of fees and billing application used by Advisory services for Bank of America. This is a web based application used by financial advisors of Bank of America - Merrill Lynch for calculation various fee based assets of their clients. Fees and Billing is an application developed for bank of America, which has staged release every quarter to cater changing business environment.

Responsibilities:

Complete understanding of trading platform developed by The Charles River Investment management system used by the Financial Advisor group of Bank of America to cater to the investment needs of the high net worth individuals. Application capabilities includes portfolio management, compliance and trading platform

Understanding the various changes in the requirements with respect to changing business environment

End to end testing the Functionality of the application in SIT & approving the same for UAT movement

Coordinating with business users / stakeholders for UAT support & signoff

Preparation of HLD, test cases and various testing documents

Conducting regular meeting with business users for requirement changes

Environment: UML, Windows 2000, Oracle 9i, Rational Rose, MS Project, MS Word, MS Excel, Java, Web Logic, DB2, Mainframe.

Client: Government of India

Duration: May 2011 – Oct 2013

Project Description: The Income Tax Department (ITD) is responsible for collecting Direct taxes and administering the Income Tax Law and other direct tax statutes for Government of India. As ITD is moving to a centralized processing of the Income Tax Statements, with a centralized Data Center and Central Database, it has become imperative that mechanisms are put in place to ensure 100% on time and accurate centralized processing of the TDS/TCS statements, without which, it will not be possible to accurately process the Income Tax Statements filed by the Tax Payers (Deductees).

Responsibilities:

Gathering the requirement & writing/reviewing the Functional Specification

Coordinating with business users / stakeholders for UAT support & signoff

Preparation of System requirements specification, attribute list and uses case diagrams

Interacting with client for preparation of user interface web screens

Design of web based screens

Review of testing cases

Defining the need and design of a new or modified services operations

Studying the workflow, process, business-issues, inputs-outputs and the in-house tool-guide

Leading discussions with stakeholders on the functionalities requested from the new version of the tool and completed Requirement elicitation

Creating detailed Business Requirement Documents, Creating Use Case Diagrams, Data Flow Diagrams, and Sequence diagrams using UML modeling tools such as MS Visio.

Directly engaging with the Development team for the modelling of the tool, and overseeing the successful roll-out of the tool

Managing User Acceptance Tests and Performance Tests and completed the successful deployment of the tool

Mentoring/ training junior Business Analysts

Reviewing the existing process manuals and training guides

Environment: UML, Windows 2000, MS Project, MS Word, MS Excel, DB2, Mainframe.

HCL Technologies Sep’08 –Dec’10

Associate Business Analyst (Life Insurance)

Client: AEGON Insurance Nl.

Duration: Nov 2009– Dec 2010

Project Description: - Life Information System (LIS) is an application system, which manages over 75 different products related to Variable Universal Life (VUL) portfolio of AEGON SC-Life. LIS runs on Mainframes, CICS with COBOL as the programming language. LIS uses DB2 database. LIS is one of the key applications systems of SC-Life and has more than 450,000 policies serviced. Functionally LIS has almost all the features built in, to service the Variable Universal Life policies.

Responsibilities:

Business Analyst – Gathering the requirement & writing/reviewing the Functional Specification

Manage Change Request

Active participation in Regression and system testing

Acting as an intermediary between the business and technical team, analyzing competing business needs and develops plans to implement the projects that support stakeholder objectives

Analyzing the Gap in the Business Flow / Requirement & Scanning the environment for New Business Opportunities for effective business flow

End to end testing the Functionality of the application in SIT & approving the same for UAT movement

Review and check procedures and documentation

Prepare the release package documentation for new releases of software

Coordinating with business users / stakeholders for UAT support & signoff

Involve in Post Production Support work

Environment: UNIX, Windows XP, MS Visio, SharePoint.

Client: Deutsche Bank

Duration: Sep 2008– Oct 2009

Project Description: - The DMO/PMO will be center for process development, strategy building and implementation and performance improvement to ensure the growth of the account in terms of providing more value to the client, better return on investment to both HCL and Deutsche Bank Inc, PMO team acts as the SPOC for all the external entities – including Finance, TMG, BPR, GEO teams etc. PMO also aims to create a central Repository of data (one Golden Source on Projects/Revenues/Resources) that can be leveraged across the engagement by all groups (Delivery/Sales/Finance/HR).

Responsibilities:

Developing and tracking various deliverables and best practices initiatives across engagement

Transactional issues management and becoming the SPOC for information.

Worked as a business analyst for Wealth Management projects

Co-coordinating governance meeting.

Assist in collation and publish of all reports as per the contract

Assisting for management presentation materials

Tracking and coordinating billing information

Managing the day-to-day tracking of service requests

Market HCL’s capability to deliver complex projects, by leveraging historical data and metrics for similar projects delivered in the past

Environment: MS Office, MS Visio, SharePoint.

Education

MBA, Finance & Systems 2008

PSG Institute of Management Coimbatore, Tamilnadu, India

B.E Electronics & Communication 2006

Idhaya Engineering College Salem, Tamilnadu, India

Personal Details

Visa Status – H1B

Marital Status – Married

Nationality – Indian

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