Customer Service Air Force

Objective:

Letitia Ward

**** ******* **. **** ****, Ms. 38637 662-***-****

ac18nr@r.postjobfree.com

Experience working in multiple healthcare settings. I am a Certified and Licensed Pharmacy Technician who has held multiple leadership roles that include working as a team leader and lead technician at CVS pharmacy, served as a leader during my Air Force active duty training, and team leader at Marshall's department store. I am seeking a leadership role in healthcare, specifically through direct patient care. I'm also interested in injury prevention, exercise as medicine, community/corporate health and wellness, and healthcare sales.

Skills/Qualifications:

•Interacts with various levels of officials representing the establishments subject to regulatory review.

•Writes clear and concise final reports that support investigative findings and recommendations.

•Nine years of experience in Customer Service

•Strong organizational and communication skills

•Possess leadership skills with participative empowerment style

•Ability to keep shelves updated and monitor competitive strategies for business improvement

•Proven ability to motivate others and work in a team environment

•Excellent customer service skills with ability to deal with every kind of customer personality

•Great interpersonal skills and friendly, courteous, and polite natured

•Computer literate- knowledge and experience of using MS office, several databases and email management software.

•Able to responsibly take care of merchandise and shelving products according to company policies

•Proactive in problem resolution techniques

Key accomplishments:

•Bachelors' Degree in Biology {University Of Memphis)

•Pharmacy Technician Certification CPhT

•Completion Of Basic Military Training {United States Air Force)

•Completion Of Basic Medical Technician Corpman Program {United States Air Force)

•Certificate of Emergency Medical Technician {United States Air Force)

•Team Leader at CVS pharmacy

•Associate of the quarter (2008) Marshalls

•Employee of the month (on many occasions) Marshalls

Employment history

CVS Pharmacy (Certified Pharmacy Technician)

•Counsels customers on medication options

•Assists pharmacist with daily tasks

•Makes schedule for coworkers

•Insures medications are in stock

•Oversees team members and team member issues

•Responsible for all inventory issues

Marshalls (Customer Service Representative)

•Assisted customers on sales floor

•Team leader of associates in training

•Mentor to teenage employees

•Trained new employees on zoning expectations and preparations

11/2009-Present

06/2006-01/2010

Education:

Air National Guard

Military Training/ Flight Medic

University of Memphis

Bachelors of Biology/ Minor in Chemistry

Hernando High School High School Diploma

Memphis Tn.

Memphis Tn.

Hernando Ms.

05/2014

05/2013

05/2008

References Available Upon Request

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