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Manager Customer Service

Location:
Sumter, SC
Posted:
September 10, 2017

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Resume:

Terry L. Williams

*** ******* *****

Sumter, SC *9154

803-***-****

ac18nl@r.postjobfree.com

EDUCATION

BS Business Administration concentration in Management, 2000 Shaw University; Raleigh, NC

EXPERIENCE

Material Analyst, Johnson Controls/Battery Div; Florence, SC 7/15- Present

Responsible for all logistical support for two operational departments (formation/shipping) and three offsite staging and transportation hubs. (40 hrs/wk)

Formation Supervisor, Johnson Controls/Battery Div; Florence, SC 7/13- 7/15

Responsible for daily operations for production, forming and inventories for a battery distribution center. Additional duties involve, accounting, administrative and medical support. (60 hrs/wk)

Operations Supervisor, Caterpillar Reman Division; Corinth, MS 11/08 - 7/13

Responsible for daily operations for the assembly, machining, and cleaning of remanufacture cylinder heads and engine blocks. (60 hrs/wk)

Received Yellow Belt certification in 6Sigma

Received Green Belt certification in 6Sigma

Developed a quarterly counseling system for 26 full and temporary employees

Developed a cross training program for 26 full and temporary employees

Ramp Supervisor, United Airlines; Chicago, IL 7/05 – 10-08

Responsible for daily operation for ramp operations, to include load planning and safety. (60 hrs/wk)

Selected as a Project Manager for baggage delivery process with contracted FEDEX.

Maintained 24 months without any work place injuries.

Selected to operate and train shift supervisors on United TED ROP and Positive Bag Match process.

Selected for Operational Manager upgrade in absence of the active Operating Manger.

Selected for inner-departmental training to conduct Ramp and Customer Service operations.

Shift Supervisor, Sonoco Consumer Products; New Albany, IN 7/03 – 1/04

Responsible for daily operation of manufacturing process under minimum supervision of plant manager. (60 hrs/wk)

Selected to certify entire plant for OSHA Certification on PPE.

Maintained 5 months without any work place injuries.

Developed PPE certification team.

Army Reserve Officer, Military Police, United States Army (2/07 – Present)

Detachment Commander, 350th Public Affairs Detachment 12/15 – Present

Plans, prepares, synchronizes, supports and executes U.S. Army mandated training for a 23 personnel detachment. Plan, inspect and correct all safety concerns within the detachment. Responsible for 1 Soldiers, 8 NCO/ 1 Civilian.

Increased personnel readiness from 37.5 % to 125% in 45 day period

Developed and implemented a weapons and vehicle maintenance plan that increased the detachments operational readiness to 98%

Selected above senior officer to build detachment readiness for 2017 USARC training mission

Detachment Commander, 372nd Mobile Public Affairs Detachment 10/14 – 12/15

Plans, prepares, synchronizes, supports and executes U.S. Army mandated training for a 23 personnel detachment. Plan, inspect and correct all safety concerns within the detachment. Responsible for 18 Soldiers, 3 Officer/ 2 NCO/ 1 Civilian.

Received Public Affairs certification from the Department of Defense Information School

Developed and implemented a weapons and vehicle maintenance plan that increased the detachments operational readiness to 98%

Training/Operations Officer, 372nd Mobile Public Affairs Detachment 02/13 – 10/14

Plans, prepares, synchronizes, supports and executes U.S. Army mandated training for a 23 personnel detachment. Plan, inspect and correct all safety concerns within the detachment. Responsible for 18 Soldiers, 3 Officer/ 2 NCO/ 1 Civilian.

Received Public Affairs certification from the Department of Defense Information School

Developed and implemented a weapons and vehicle maintenance plan that increased the detachments operational readiness to 98%

Training/Operations Officer/ APMS, Norfolk State Univ., USACC, Norfolk, VA 11/11 – 11/12

Plans, prepares, synchronizes, supports and executes Cadet Command mandated training for 130 Cadet Battalion. Plan, inspect and correct all safety concerns within the battalion. Responsible for 130 Cadets, 1 Officer/NCO/Civilian. (70 hrs/wk)

Zero reportable injuries while serving as Tactical Safety Officer for a 8219 Cadet 60 day training event

Developed and implemented tracking system for mandated training with a 100% completion rate for 12 months

Discovered a seven year reporting error that resulted in a two year monetary reimbursement.

Developed and implemented a physical fitness plan to increase Company’s APFT rate by 15%

HHC Commander, HHC, 158th IN BDE, Camp Shelby, MS 5/10 – 11/11

Plans, prepares, synchronizes, supports and executes Lane training and Battle Command Staff Training (BCST) for designated units in the 5th United States Army area to enhance their readiness. Responsible for 198 Active and Reserve component soldiers 210 OWT and National Guardsmen. (65 – 75 hrs/wk)

Selected for Company Command above senior officers

Developed and implemented tracking system for company awards and evaluations that lead to a 98% on-time rate

Discovered an inventory system discrepancy that lead to the discovery of $980,000 worth of missing equipment

Developed and implemented a physical fitness plan to increase Company’s APFT rate by 35%

BDE Assistant S-1, HQ ELE, 158th IN BDE, Patrick AFB, FL 4/09 - 6/10

Served as assistant human resource manager for support brigade which was composed of one headquarters company and 9 geographically detached battalions with over 1400 Soldiers and civilians providing training support and assessment to the U.S. Army Reserves and National Guard units deploying overseas. (65 hrs/wk)

Identified a 7 year accounting error that resulted in a $5875 reimbursement to the unit

Developed the transitional plan for the BDE Family Readiness Group which resulted in an enhanced Family Readiness Program and community outreach program.

Observer Controller/Trainer, 3rd BTG, 3rd BDE, 75th Div (TS), Arlington Heights, IL 9/07 - 4/09

Plans, prepares, synchronizes, supports and executes Lane training and Battle Command Staff Training (BCST) for designated units in the 5th United States Army area to enhance their readiness. (48 hrs/mth)

Army Officer, Military Police, United States Army (6/00 – 8/02)

Executive Officer, 76rd Ord Bn, Fort Gordon, GA 6/02 – 8/02

Section leader for logistics, operations, and training. (50 hrs/wk)

Executive Officer, HHD 94th MP Bn, Republic of Korea 3/02 – 6/02

Section leader for logistics, operations, training, intelligence and maintenance. (50 hrs/wk)

Platoon Leader, 557th MP Company, Republic of Korea 8/01 – 3/02

Lead a unit of 45 American and Korean Military Police soldiers that supported 3 communities within the Republic of Korea. (65 hrs/wk)

Executive Officer, 577th Engineer/ C Company, Fort Leonard Wood, MO 8/00 – 5/01

Section leader for logistics, training, development, intelligence and maintenance. (50 hrs/wk)

Gold Bar Recruiter, St. Augustine’s College, Raleigh. NC 6/00-8/00

Recruitment, scholarship distribution and budget for incoming ROTC and active duty students. (40 hrs/wk)

PERSONAL: Maintain “SECRET” security clearance. Microsoft Office literate, Microsoft Word, Power Point, Excel, Microsoft Small Business. Maintain Public Affairs/Relations and small group instructors certification.



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