Customer Service Manager

ANITA ESPINEL

203-***-****; ac18m9@r.postjobfree.com

OBJECTIVE

Obtaining a dynamic career in the travel industry where I can utilize my education, leadership skills and related experience.

EDUCATION

LIM – (Laboratory Institute of Merchandising) New York; Buyer/Merchandiser 2011

High School Diploma- Fairfield High School 2007

EXPERIENCE

Mitchells of Westport, Westport, Connecticut August 1997 - Present

Tailor Shop Assistant Manager

Order supplies; process payroll; ensure the work that does in gets processed/finished in a timely matter and be ready for customer pick up; hold monthly meetings with manager and my staff of seventeen.

Previously provided support in Customer Service, Women’s, Men’s and Reception.

The Children’s Place, Fairfield, Connecticut

Assistant Store Manager March 2010- 2013

Sales Representative August 2008 – March 2010

Provided excellent customer service which resulted in the highest conversion rates in the district.

Trained, managed and supervised 5 new employees over the course of a six months; specialized in store displays, used creative ability to improve customer experience in store; generated new credit accounts for customers, averaging 20 new accounts per month; ensured daily and monthly sales goals were being met, while overseeing daily operations; provide high-level support to store manager; duties include developing talent, store operations and supervising a staff of 10-16 employees; responsible for DOR’s (Directions of Responsibility) including sales, delivered and developing talent; executed according to store procedures such as transfers and inventory.

Wachovia Bank, N.A. Fairfield, Connecticut

Assistant Manager April 2005-April 2009

Bank Teller April 2001-2005

Teller Manager, supervised between 10-15 employees over the course of four years.

Acted as mentor for all the new hires to the company; received the Presidents Club Award for being the top performer for sales in the tri-state area; delivered customer service through fast and accurate processing of orders and communicating with other departments to resolve customer inquiries; corrected action when employees were not following company’s policy and procedure; ensured daily and monthly sales goals were being met by the team, while overseeing daily operations; ensured all the banks audits were passed; performed daily audits on tellers; opened and closed bank accounts; balanced currency, coin, and checks in cash drawers at the end of each shift and calculated daily transactions; identified customers’ needs and referred financial products and services to consumer and small business customers; held daily huddles for any policy update or any new promotions; acted as team player by helping out other branches when they were short on staff.; experienced in management, ideally within the financial sector; adapted to change, e.g., went through two mergers from First Union to Wachovia Bank to Wells Fargo Bank

SKILLS - Proficient in Microsoft Word, Excel, and PowerPoint; experienced in Lotus notes; and exceptional in customer service. Courses taken in Accounting, Financial Management, Business Organization and Leadership. I am a quick learner and always up for a challenge. Possess the ability to lead and motivate staff to meet targets, a business focused attitude with good knowledge of the local economy, the ability to deal courteously with customers, with tact and confidentiality, the ability to work with a team, the ability to communicate effectively and build long –term working relationships, and finally I possess a high levels of integrity and honesty.

LANGUAGE - Fluent in English and Hungarian.

REFERENCES - Furnished upon request.

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