Management Office

Education

Master of Science: General Administration/Financial Management

University of Maryland, University College - College Park, Maryland

Financial Management

International Finance

Bachelor of Arts: General Administration

Ohio University - Athens, Ohio

General Administration

Project Management Professional (PMP®) Certificate June 2017,

Certified Government Financial Manager (CGFM), Association of Government Accountants (AGA) 1993

Professional Experience

Senior Program Analyst, 12/2016 to 06/2017

General Dynamics Information Technology, Washington, DC

Designed and implemented the Projects’ Stakeholder and Communications Management Plan for the 2020 Census Questionnaire Assistance Program.

Integrated communications to develop and maintain Stakeholder Register

Develop stakeholder relationships both at the team and senior level, influencing people with different agendas to adopt a new, central concept.

Team Lead/Senior Administrative Specialist, 10/2015 to 12/2016

Insight Technology Solutions, Inc., Washington, DC

Administrative Support, 07/2014 to 09/2015

CTI Resource Management Service, Inc., Washington, DC

Provide program support services to the Department of Homeland Security (DHS), Office of Citizenship and Immigration Services Ombudsman (CISOMB). Provide advice to the Acting Deputy Director and staff on program and administrative issues, suggest and implement changes to systemic problems with delivery of improvements in internal controls, and perform special assignments on an urgent basis for the Ombudsman

Research and write Directives, Instructions, Standard Operating Procedures (SOPs) and letters to Stakeholders. Propose edits and annotate comments on proposed guidance and regulations.

Instruct contract staff on the use of in-house software programs to collect information and documents to prepare and consolidate files as well as update and manage status reports for cases. Assign assignments to contract staff and ensure timely completion.

Assist Ombudsman Chief of Special Programs with supply, asset, and mail management programs to ensure prompt customer service and adherence with DHS procedures and regulations.

Assist Immigration Law Analysts by opening new cases and adding information to existing cases in the Case Management System.

Maintain files and records in accordance with DHS document version and configuration management.

Independently, create web-based user guides, Excel spreadsheets, Adobe forms, and Access databases for the CISOMB.

Serve as an office administrator for Virtual Office (SharePoint) and Adobe Connect Seminar Room.

Proven ability to work within deadline-intensive environment, ensuring the accurate and on-time completion of projects.

Managed a contract call center for customers who encountered problems and/or delays in working with the US Customs Bureau.

Supervisory Administrative Program Manager, 06/2011 to 05/2013 (30 year retired federal employee)

Department of Justice, Executive Office for US Attorneys, Evaluation and Review Staff – Washington, DC

Directed administrative portion of the peer and management compliance reviews for the 94 US Attorney Offices (USAOs); work was performed in conjunction with the Legal Program Managers.

Reviewed administrative regulatory areas: human resources, financial management, acquisitions, support services, facilities and information management to ensure that internal controls and financial systems provided reasonable assurance of achieving effective and efficient operations.

Partnered successfully with departments and United States Attorney’s Offices to provide assistance and detailed technical advice to the administrative staff.

Developed administrative and fiscal guidelines to increase management's confidence that internal controls mitigated risks to acceptable levels and that reliable information was being presented to support sound management decision-making. Conducted research to troubleshoot and prepare memoranda and responses to US Attorneys.

Associate Director for Operations, 09/2002 to 06/2011

Department of Justice, Executive Office for US Attorneys, Operations Staff – Washington, DC

Selected to create and implement an innovative District Assistance Program which provided training and mentoring to Administrative and Executive Officers in 94 United States Attorney’s Offices.

Cross-trained USAO staff, implemented policies and procedures and followed-up on compliance and audit review issues related to internal control violations.

At the request of the US Attorneys, conducted human capital analysis to ensure offices maximized their workforce.

Researched and wrote financial policies, training manuals and Federal Managers’ Financial Integrity Act Statements (FMFIA). Conducted annual FMFIA training for Management to ensure they were aware of their reporting responsibilities.

Involved in the recruitment and initial screening of new Administrative Officers for United States Attorney’s Offices. Organized and moderated an annual Administrative Officers’ conference in Columbia, S.C., bringing together government personnel to discuss administrative topics of interest. Performed public speaking and educational sessions on a variety of operations issues.

Accomplishments

United States Attorney, Center District of California: For 6-months served as Director of Administration for the United States Attorney’s Office in New Mexico and as Acting Executive Officer in the Central District of California (CAC). CAC was one of the largest United States Attorney’s Office nationwide, and I was instrumental in uncovering mismanagement of funds due to poor internal controls. During a time of immense transition, I provided significant assistance to the US Attorney, the Executive Office, and the Office of the Inspector General by writing administrative SOPs. These procedures articulated to management “why” change was needed, “how” they got where they were, “what” had to change and “why” this would involve the entire organization. These SOPs were subsequently used as templates for the Department of Justice United States Attorney’s Offices. I received a monetary award and the 2001 Director's Award for Management. From 1995 to 2002, I served as Director of Operations for the United States Attorney’s Office in New Mexico.

Department of Justice, Justice Management Division, Finance Department: With the passage of the Chief Financial Officers (CFO) Act, each agency was required to develop a Financial Management 5-Year Plan, which implemented the Office of Management and Budget’s (OMB) Financial Management 5-Year Development Plan. The Financial Management 5-Year Plan is a comprehensive document, which addressed all aspects of an agency’s finance, personnel, information systems, and internal controls. With minimal guidance, I gathered a multitude of information, using both written material and personal interviews, necessary to assemble the document. I was in constant contact with OMB to assure the plan was prepared consistent to their intent. I coordinated with other components so that the plan would fairly represent all internal interests. I was awarded a Special Achievement Award for my work on the 5-Year Plan. In addition, as Supervisory Financial Management Systems Analyst, I supervised a team of information systems analysts and accountants working on the development, implementation, documentation and training of the Distributed Budget, Obligation and Accounts Payable Modules. I also served as lead analyst for the electronic billing process for the Public Access to Court Electronic Records.

United States Peace Corps: From 1985 to 1990, I served as Associate Director for Administration for US Peace Corps in Botswana, Guinea-Bissau and Cape Verde, Africa. I developed and implemented an employee manual outlining proper business practices and administrative office policies and procedures. The policies were used as templates for other US Peace Corps Africa Administrative Divisions.

Related Skills

Proficient in:

Microsoft Outlook, Word, Publisher, Excel, PowerPoint, VISIO, Access, SharePoint

Adobe Acrobat Pro 9, Adobe Lifecycle, JavaScript, HTML, Oracle, VISIO

Basic Working Knowledge:

Enterprise Resource Planning, Primavera P6, Enterprise Project Portfolio Management, Project Management Body of Knowledge

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