Objective

To obtain a position that will enhance organizational goals and facilitate my continued growth in the nursing profession.

Summary of Qualifications

Proven record of reliability, responsibility and leadership

Ability to remain calm and professional throughout critical incidents

Effective decision making skills after assessing the situation and implementing appropriate interventions

Ability to develop rapport with patients, family, staff and physicians

In-depth knowledge of nursing supervision coaching, mentoring, staffing and scheduling

Goal oriented and a team player

Sensitive to meeting the needs of others in diverse situations

Effective intrapersonal communication skills and proven track record for meeting and exceeding customer satisfaction

Work Experience

Gaston County School System

Health Occupation Teacher (02/2015-02/2016)

Under the supervision of the school principal, develop student’s awareness ( in grades 9-12) the understanding of career opportunities and education requirements in the healthcare occupations

Carolinas HealthCare System Charlotte, NC

Clinical Case Manager (09/2013 -02/2015)

Promoted a climate of excellence in customer service to all stakeholders involved

Communicated with the physicians, nurses and other team members to positively effect change, reduce LOS, address resolve and find solutions

Managed all aspects of the discharge planning to include both the patient and their families and to develop an individualize plan of care to foster a seamless transition of care post hospitalization

Utilization chart reviews

Increased patient satisfaction by educating patient/family in an effort to decrease readmissions and ED visits and reduce cost

Carolinas Rehabilitation Hospital Clinical Nurse Specialist (01/2012-09/2013)

Designed and implemented educational and clinical competencies for the staff formal and informal opportunities

Participated in monthly orientation, onboarding new employees

Served as educator/super-user for safe patient handling

Served as one of the instructors for Nonviolent Crisis Intervention/ Code Gray

Lead and organized the Phlebotomy Program for NA II

Co-Chair of Shared Governance Council Customer Service/Physician Satisfaction

Organized and implemented nursing skills day with educator

Served as lead educator for Healthcare Literacy Initiative

Collaborated and partners with a multidisciplinary team to develop and implement policies and procedures for the patient population we serve

Carolinas Rehabilitation Hospital

Nursing Supervisor (11/2010 – 01/2012)

Supervised three facilities, forty bed stroke unit, forty bed general rehab unit and seventy bed acute rehab unit

Maintained adequate staffing and scheduling to ensure quality patient care

Ensured proper staffing to have the appropriate mix to meet State and Rehab requirements

Collaborated with each discipline within the organization to maintain exceptional communication skills

Updated administration on all appropriate issues

Completed ongoing annual performance appraisals on direct reports

Collaborated in the interviewing process and the recruitment for potential employees

Coached and mentored direct reports during rounding sessions

Tier 1 Manager –chosen by my direct reports

CaroMont Health/Gaston Memorial Hospital Gastonia, NC

Clinical Performance Improvement Stroke Coordinator (03/2008 - 11/2010)

Collaborated with a multidisciplinary team to establish a Stroke Preventive Protocol for the population based on “Get with the Guidelines and American Stroke Association”

Maintained all TJC requirements to keep our hospital Certified Stroke Center since 11/08

Provided the NC Stroke Collaborative with data collected as a part of a focus study to benchmark with other hospitals using the same stroke initiatives

Educated physicians and staff on the use of the stroke protocol

Disseminated communication on the feedback, to managers and physicians if protocols are not being utilized by the patient care providers

Presided over monthly stroke team meetings and reports analyzed data

Provided stroke education for the physicians, staff, patients, families and communities

regarding lifestyle modifications, preventive and secondary measures

Carolinas HealthCare System Charlotte, NC

Telehealth Solutions Phone Triage RN-PRN (05/2008- 11/2010)

Assessed patient’s needs and make appropriate recommendation according to Physicians’ group Protocol

Ensured age-specific patient education was given and documented

Returned all phone calls in a timely manner (3-4 phone calls in one hour)

CaroMont Health/Gaston Memorial Hospital Gastonia, NC

Nursing Supervisor (11/2000-05/2008)

Supervised a 435 bed hospital with the 2nd busiest Emergency Department, which included 107 Critical Care, Birthing Center, Medical, Oncology, Pediatric and Adult/ Adolescent Psychology Units

Collaborated with the Assisting Nurse Managers in the ED and Critical Care for appropriate patient placement throughout the hospital

Huddled with all Assistant Nurse Managers of all nursing departments at different times of the time to stay abreast of staffing needs, bed availability and any acute issues in the department

Made rounds on the units, assessing the acuity of patients and their ability to transfer or discharge

Assumed the role of Incident Commander for various disaster and drills until Hospital Administrator arrives after hours

Maintained exceptional interpersonal skills to effectively communicate with administration, our clients, law enforcement, media and other nursing facilities

Requester for Life Share of The Carolinas

Assistant Nurse Manager (03/1990-11/2000)

Serve as administrative resource for critical care services

Bed Placement for ED/PACU

Ensuring adequate staffing for all units

Mentoring and coaching employees on job responsibilities

Schedules for All Nursing Units

Made rounds on the units, assessing the acuity of patients and their ability to transfer or discharge

Staff RN (08/1988-03/1990)

Demonstrated accountability and responsibility for clinical judgement and knowledge to positively affect patient outcomes assessing, planning, interviewing, and evaluating care

Collaborated with clients, families, and the healthcare team to coordinate care for effective plan of care

HCA Lewis Gale Hospital, Salem, Virginia

Staff RN/ Nurse Educator (09/1987-08/1988)

Demonstrated accountability and responsibility for clinical judgement and knowledge to positively affect patient outcomes assessing, planning, interviewing, and evaluating care

Collaborated with clients, families, and the healthcare team to coordinate care for effective plan of care

Lead and implemented formal and informal educational classes for the nursing staff

Participated in monthly orientation and onboarding new staff

Allegheny Regional Hospital, Low Moor, Virginia

Staff RN (07/1987-09/1987)

Demonstrated accountability and responsibility for clinical judgement and knowledge to positively affect patient outcomes assessing, planning, interviewing, and evaluating care

Collaborated with clients, families, and the healthcare team to coordinate care for effective plan of care

Alexandria Hospital, Alexandria, Virginia

Surgical Staff RN (08/1986-06/1987)

Demonstrated accountability and responsibility for clinical judgement and knowledge to positively affect patient outcomes assessing, planning, interviewing, and evaluating care

Collaborated with clients, families, and the healthcare team to coordinate care for effective plan of care

CaroMont Health/Gaston Memorial Hospital Gastonia, NC

Nurse Extern/ Staff RN (05/1985-07/1986)

Demonstrated accountability and responsibility for clinical judgement and knowledge to positively affect patient outcomes assessing, planning, interviewing, and evaluating care

Collaborated with clients, families, and the healthcare team to coordinate care for effective plan of care

Gaston College, Gardner-Webb, UNC-Charlotte; North Carolina

Adjunct Clinical Nursing Instructor (Jan/1998-May/2009)

Facilitated vast array of nursing experiences in the areas of acute care, emergency care and long term care in order to transition the nursing student into the role of novice practitioner

Assured basic nursing skills and competencies of the nursing student via practice labs and check offs

Huddled with student practitioners at the beginning of the practicum to ensure that each student has researched their disease process and prepared to care for their patient(s) assignment

Listened to students report off on their patient assignments and give them feedback during the afternoon huddles as a learning tool at the conclusion of each clinical day

Advised students to evaluate their overall practical experiences via roundtable discussion and journal entries

Education

Masters of Science in Nursing (May 2008) UNC-Greensboro Greensboro, NC

Bachelors of Science in Nursing (May 1995) UNC-Charlotte Charlotte, NC

Volunteer Experience and Membership

Friendship Christian Church Health Care Ministry Leader/Educator-2000-present

Volunteer Red Cross Nurse

Awards, Accomplishments

Sigma Theta Tau Honor Society-1985

Preceptor of the Year-2000

In Search of Nursing Excellence Nomination-1999

North Carolina Great 100 Nurse 2001

Level 1 Gateway Training in Leadership and Management

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